Good Bye, Logmein (Free)

[Mick]

I know this has been covered in the past, but with the demise of Logmein's free version, what are folks' current thoughts/recommendations on the best available alternatives - preferably free...

 

[dombooth]

Beat me to posting it.

I've not used it for a long time tbh.

Dom

 

[pcmac]

teamviewer.com

I know this has been covered in the past, but with the demise of Logmein's free version, what are folks' current thoughts/recommendations on the best available alternatives - preferably free...

 

[codegreen]

I used LogMeInn Free quite a bit when I first started out. I haven't used it for quite a while, but I do have one customer set up with an account so they could access their office computers remotely.

I'm not surprised that they are shutting down the free version, but no notice? Not very professional, guys. It doesn't exactly inspire people to use your paid services.

... the best available alternatives - preferably free...

For commercial use, there's nothing free that I would want to depend on. I recommend investing in good, reliable remote software for your business, whether it's self-hosted or a subscription service.

teamviewer.com

Teamviewer is excellent, but the free version is strictly for personal, non-commercial use only.

 

[frederick]

As for free, nothing.

Teamviewer has proven to be a great platform. It feels secure, it works great, and I've had little issue with using it. It's not free, but it is worth it.

 

[Martyn]

I'm using paid Teamviewer for the last 3 years, not free but we're professionals so it's part of our business to have the 'right' tools for the work we do. Charge accordingly.

 

[smashedbotatos]

I don't enjoy team viewer or the price tag. I absolutely love ScreenConnect. The customization, the interface, the customer interface, self hosted, and worth every penny of $325 for a single license.

 

[carrcomp]

Instant Housecall.
Been very happy with them, and the integration with D7 makes it an easy buy.

 

[Mick]

Thanks for the comments/recommendations. One thing I don't get about TV is that on their web site, they say: "Remote Support – no need for any installation on the client side". Never understood that, as you do - unless I'm missing something - need software on both machines.

 

[Cambridge PC Support]

Instant Housecall.
Been very happy with them, and the integration with D7 makes it an easy buy.

Have you tried it with Windows 8?

I just popped on their website and apparently it's "Coming soon to Windows 8"

 

[cypress]

I have always used Team Viewer in the past.

 

[bertie40]

Thanks for the comments/recommendations. One thing I don't get about TV is that on their web site, they say: "Remote Support – no need for any installation on the client side". Never understood that, as you do - unless I'm missing something - need software on both machines.

They mean that the client downloads a single executable, which runs from ram, allows the connection to run, you work your external magic, then the program erases once the connection is finished with.
It never physically installs itself.

 

[CLC]

I have clients setup with logmein free, they only need to access 1 or 2 computers, but I have multiple clients setup that way. Any good alternatives for something like that? They don't run Pro version of windows, so no remote desktop. If you connect to a work computer it's considered commercial, so I need a low cost solution.

 

[Knightsman]

This doesn't affect central customers. You can pay the $199 for central and have up to 100 free computers.

Central in itself is worth it, as you can give your customers user accounts to remote into their machines all while supporting them yourself.

 

[CLC]

This doesn't affect central customers. You can pay the $199 for central and have up to 100 free computers.

Central in itself is worth it, as you can give your customers user accounts to remote into their machines all while supporting them yourself.

$299 a year now, but still that's one option to solve my problem, thanks.

 

[Mick]

Thanks Bertie - that's clarified it for me.

 

[B-MASTER]

join.me is a deicent online (small client) RMA software

 

[cyde_ePhex]

I'm using Logmein Central with a few Pro Licenses along with some Free ones. Whenever I have a client that I need to transfer files to or monitor, push updates to, etc., I just change their subscription from Free to Pro as needed.

 

[mraikes]

I've been trying out Splashtop's free product (for personal use). Their business product is only $60 per year for unlimited computers, but only one user - which is fine for me.

Like Logmein, it requires a small client-side install.

Splashtop seems just fine for quick basic access and troubleshooting / user support. I don't do any "heavy lifting" repairs like virus removal remotely, so I have no thoughts on whether it would be good for that kind of thing.

For just $60 year, I think it would serve my simple needs.

http://www.splashtop.com/products-pricing

 

[JustInspired]

This doesn't affect central customers. You can pay the $199 for central and have up to 100 free computers.

Central in itself is worth it, as you can give your customers user accounts to remote into their machines all while supporting them yourself.

This sounds like just the ticket for me.
I own a single license of ScreenConnect and would only use it for on demand, client-present jobs. I don't feel safe having the client running all the time, as it's self hosted at home.

Enabling GFI TV Remote Control on all the workstations would start to add up. This wouldn't help clients who want to use it themselves.

I have quite a few clients who have free LogMeIn installed and they share their details with me so I can do various tasks after hours. This is where it's going to be a bit of a pain.