GFI Max and Quick Remote Access?

[techyguy717]

My Remote Access Licence Expired and I'm at a crossroads as to what to buy.

Looking into Managed Services for businesses but also need the quick Remote Access Setup for Residential Customers.

Talked to a GFI Max Rep and he sent me an Email explaining that I needed GFI setup on a computer first, then I could add Remote Access.

Anyone with GFI Max found a way to make an automated setup script for quick Remote Access, or have you found a better way for Residential customers quick remote access?

 

[rjframe]

GFI Max is made for ongoing support, not just logging in once to fix a problem. I use ScreenConnect for remote access -- it's inexpensive, and I can start a session with somebody via email or phone.

 

[Slaters Kustum Machines]

GFI Max is made for ongoing support, not just logging in once to fix a problem.

True however they also have a simple connection tool in the same menu as the TeamViewer based option for use when you do not have the TeamViewer client installed on their machine, such as a one time remote in and fix the issue situation.

Attached image, the Take Control options are the TeamViewer options and the bottom two are the basic connection options, with very limited features.

 

[techyguy717]

GFI Max Remote Access went bad, the first time I tested out Remote Support. It send the file as a .zip file, why?

My test customer didn't know how to unzip it. I spent 1 Hour trying to explain it to them, sending tutorials and videos on how to unzip. I finally used a remote access program, "against the rules for business" to see what was going on.

It turned out they had an expired free version of some unzip program that didn't allow them to unzip anything without uninstalling the program first. (Returning Windows 7 unzip function back to normal.)

Now, if I need a remote access program to troubleshoot why a remote access program won't work, that's going too far. They don't seem to have an easy way of sending the remote access function. Any suggestions?

Last time a tech support company took control of my computer, it was simple, click and accept.

 

[Rosco]

gfi has an option on the top of the dashboard under remote access send remote agent. This is not the same as the monitoring agent. you can use this for one time remote support.

edit- it even tell you how long the connection was for easy billing

 

[Xander]

GFI Max Remote Access went bad, the first time I tested out Remote Support. It send the file as a .zip file, why?

Because most email software and hosts will block the direct transmission of Exe files. Common knowledge.

 

[TAPtech]

If you have that sort of problem, you could try just using Windows Remote Assistance.

 

[Rosco]

Because most email software and hosts will block the direct transmission of Exe files. Common knowledge.

nice catch fillllllller

 

[easytechnician]

GFI Max Remote Access went bad, the first time I tested out Remote Support. It send the file as a .zip file, why?

My test customer didn't know how to unzip it. I spent 1 Hour trying to explain it to them, sending tutorials and videos on how to unzip. I finally used a remote access program, "against the rules for business" to see what was going on.

It turned out they had an expired free version of some unzip program that didn't allow them to unzip anything without uninstalling the program first. (Returning Windows 7 unzip function back to normal.)

Now, if I need a remote access program to troubleshoot why a remote access program won't work, that's going too far. They don't seem to have an easy way of sending the remote access function. Any suggestions?

Last time a tech support company took control of my computer, it was simple, click and accept.

Sorry to hear that your first attempt went rough. I have had many of those myself when I wish I could just reach through the line or the email and hit a couple things for them so I can get access The suggestion of the windows remote access (

%windir%\system32\mstsc.exe

on windows 7) is a very good one in some instances, sending them to google and typing in what's my ip and using it to remote access is a possibility though not a standard practice but may serve in a pinch.

Unfortunately most of the remote access avenues be it Teamviewer, LogMeIn and others use the zip type client and require a few steps though under most circumstances easy there are those that it doesn't work so easily for but they are usually the exceptions rather than the rule to be honest.

Using Log Me In Rescue you have the client go to a website logmein123 they then select run when they download the script. This too does not always go as planned and perhaps 1 out of 20 or so takes a bit of effort to get access to. My very first try at that service a while back was with a completely computer illiterate client and when he went to download it did not ask whether to download or run, just downloaded it and he didn't know how to find it nor was he willing to make an attempt as he was easily frustrated.

 

[Xander]

GFI Max Remote Access went bad, the first time I tested out Remote Support. It send the file as a .zip file, why?

My test customer didn't know how to unzip it. I spent 1 Hour trying to explain it to them, sending tutorials and videos on how to unzip. I finally used a remote access program, "against the rules for business" to see what was going on.

Why would it take an hour to tell them to "Right-click the file, Open With...Windows Explorer"? That functionality has been in Windows since XP. They don't even have to extract it; just run it from within the zip and Windows will extract it to Temp and run it for them.