Get a ACER aspire 3650 to boot to CD (no joy)

[ddpc]

How do I get a Acer Aspire 3650 to boot to CD.
I have tried the F12, ALT+F10, F2 (to access the bios boot order.)
I have googled the issue to no avail, Thoughts…

(A Bit of Back Story)

Ok so here we go... A older client brings me his Acer laptop and tells me the the HDD is dead and he wants to replace it with a larger one. I tell him ok, quote the price for the services and off he goes happy as a clam. I get the laptop in the shop, and boot it to bios... (this is where it gets fun. ) The bios is password protected, so I check the paperwork again just in case I missed something. Nothing on the paperwork for the bios pw, so I call the client and he says it’s his kids name plus the year of birth.
Ok, try that but no go. Now I know that after 3 times you place a bad password the system locks up and you must restart the system. I thought that it should also give me a code in brackets, but this one does not. I have tried the usual back door passwords for Phoenix, and it still don’t work.

System Information:
Acer Aspire 3651WLCi notebook
Phoenix TrustedCore BIOS Version 1.50

 

[DCGPX]

Suppose you could reflash the bios and reset it that way

Personally I would explain that unless that can provide the correct password THEY set then you are limited to what you can do and that to fix you may trash the system

I'd be careful proceeding much further till you've CYA!



---
- www.tornadopc.com

 

[ddpc]

Like others I started to wonder if it was stolen, so I just asked them for the purchase receipt. They handed it to me, I made a copy of it to send to Acer as proof of purchase.(thinking I might be able to get OEM Restore Disks) Turns out that the laptop is not in Acer's system.
I am going to try to flash the Bios.