Firefox shows up as a transparent window / corrupted

[drjones]

I've seen this now with two clients;

FireFox, and it alone - Chrome & IE are unaffected - gets corrupted by some malware or something, and when you launch it, it comes up as a transparent window.

Here's what I've tried:

- Uninstalling and reinstalling with Ninite

- Uninstalling and reinstalling direct from Mozilla's site

- Scan with MBAM to remove malware

- Start FF in Safe Mode. This seems to only work once, then the next time you launch FF either in safe mode or normally, it goes back the same way

- Reset FF.

- Followed directions on FF forums to delete the c:\program files\Mozilla Firefox folder, after uninstalling, then reinstalling.

None of the above worked to get FF functioning normally....

Help!

 

[Markverhyden]

Did you try running FF in a new user account? Did you manually delete all FF files in the user profile(s)? I've found program removal does not always remove everything. I'd also manually go through the reg and delete all FF entries.

 

[drjones]

Did you try running FF in a new user account? Did you manually delete all FF files in the user profile(s)? I've found program removal does not always remove everything. I'd also manually go through the reg and delete all FF entries.

No, didn't try a new user acct.

Didn't clean the registry but thought about using CCLeaner to do so...

 

[Markverhyden]

No, didn't try a new user acct.

Didn't clean the registry but thought about using CCLeaner to do so...

You did not post a picture or detailed description. But based on the description it sounds like some type of a documented or undocumented feature of FF. That is why is mentioned new user account.

On CCleaner. From what I remember it removes broken dependencies as well as known bad entries. In the past I've done the manual reg clean thing a few times because other methods did not correct things. For example I've had a few instances where a customer has a problem with a device install and the normal delete and re-install does not work. So I go in and search and delete every entry for the device/manufacturer. Usually fixes things.

 

[Moltuae]

There's an issue with the latest FF update, that I've seen a number of times in the last few days, which results in the same symptoms.

Open FF in Safe Mode (hold the shift key while double clicking the FF shortcut).

Go to Tools -> Options -> Advanced -> General then uncheck the box for "Use hardware acceleration when available".

If that doesn't fix it, try disabling the add-ons, in particular 'Classic Theme Restorer', if it's there.

 

[JustInspired]

There's an issue with the latest FF update, that I've seen a number of times in the last few days, which results in the same symptoms.

Open FF in Safe Mode (hold the shift key while double clicking the FF shortcut).

Go to Tools -> Options -> Advanced -> General then uncheck the box for "Use hardware acceleration when available".

If that doesn't fix it, try disabling the add-ons, in particular 'Classic Theme Restorer', if it's there.

Yes. Had a business client of mine call yesterday about this. Launch Firefox and the whole thing including toolbars is black. Remoted in, held down Shift key while launching it to get Firefox in safe mode. No problem. Disabled hardware acceleration and working fine.

 

[drjones]

There's an issue with the latest FF update, that I've seen a number of times in the last few days, which results in the same symptoms.

Open FF in Safe Mode (hold the shift key while double clicking the FF shortcut).

Go to Tools -> Options -> Advanced -> General then uncheck the box for "Use hardware acceleration when available".

SWEET! That fixed it! Thank you!