Firefox/Ebay problem.

[GTP]

I have a client using FF (and refuses to use anything else!) to browse Ebay.
When he opens the Ebay webpage, he then clicks the link to "sign in."
The URL displays in the address bar but does not redirect to the login page.
Highlighting the URL in the address bar and hitting enter takes him to the login page.

Also, doing a search from the search field on the Ebay homepage does a similar thing.
It displays the URL of the searched for item but does not redirect to the relevant page.
Again, highlighting the URL and pressing enter takes him to the relevant page.

This behaviour does not happen with IE, Chrome or Opera.
It doesn't happen on any other webpage where he has to log in.
He has no extensions, ad blockers etc.

Any help appreciated.
TIA

Edit: His computer is on Windows 10.
His wife is using FF on Windows XP (yeah, I know) and is having the exact same problem.

 

[Moltuae]

Have you tried refreshing FF?: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

 

[Philippe]

I had almost the same problem a few weeks ago... and eventually the problem solved itself 2 or 3 days ago.
Apparently eBay made some corrections and now everything is OK.

(Edit: you can check Options/Advanced: warn on redirection or something like that).

 

[cypress]

I would try a refresh or uninstalling and reinstalling. I use eBay daily at home with Firefox. No issues here.

 

[GTP]

Sorry, never mentioned it because it was a fundamental course of action, but refreshing the browser a few times was the first thing I did.
I have't uninstalled/reinstalled FF yet but may have to if he insists on using FF only.
I have gone through every setting in FF and cannot see a reason why it would have this behaviour.
One interesting point is that if I install a "Spoofing Agent" and change the user agent to Chrome on Linux for example, it works perfectly.
The Agent Spoofer works as well on his Wife's computer with XP.
Maybe I can convince him to leave it on?

 

[sapphirescales]

Manually remove all the appdata entries for Firefox (after backing up the bookmarks of course!), then run Geek Uninstaller and uninstall it. Restart, then install it manually and import your bookmarks. That will fix just about any Firefox problem (unless it's not a Firefox problem).

 

[Philippe]

Can you try it in a "private window"?

 

[Diggs]

Is uBlock installed (and getting cranky)?

 

[GTP]

Is uBlock installed (and getting cranky)?

No extensions at all, (he has never had any) apart from the Agent Spoofer I installed during diagnosis. (now removed)
I think my next move is to uninstall/reinstall FF.

 

[GTP]

Can you try it in a "private window"?

Yes we did. Same behaviour.

 

[GTP]

Update:
Client is going to uninstall/reinstall FF on XP and 10 to see if the problem is resolved.
Seems strange that it only happens on Ebay?

 

[Philippe]

Really looks like what was happening with my FF a few weeks ago... (look at my 1st post) ;-)

 

[GTP]

Really looks like what was happening with my FF a few weeks ago... (look at my 1st post) ;-)

Yeah, I checked all the settings and even went through the thousand and one settings in about:config.
Spent way too much time on this already. Luckily the client is doing most of the work!

 

[Philippe]

FYI / for reference, exact same problem as you described... going back to ublock 1.13.8 solved it...
(I know in your particular case you removed all extensions...)

 

[GTP]

(I know in your particular case you removed all extensions...)

I never removed any extensions as there were never any installed.
I could understand this behaviour from an extension, but a clean browser that has never been touched: that is to say - it was downloaded, installed and used as it arrived. He didn't change any settings at all, not even the default Mozilla search page.

 

[backwoodsman]

Did this get resolved? If not, I'd try moving them to Firefox ESR. Way less problems with half-baked updates, etc.

 

[Larry Sabo]

I have been having weird problems with FF, too. Searches do nothing when you click Search. Advanced Search works a treat. I've tried ESR enabled but many of my add-ons aren't supported with it enabled so I disabled it again. Same in x86 as x64 version of FF. Chrome worked fine on the same page. Not worth sweating over.

 

[coffee]

I think I am having the same problem.

This only effects ebay and this is the issue:

Page loads but when filtering or searching results I have to refresh the page to get the results. It does not automatically refresh the page. Doing a search for any item I also have to refresh the page.

I turned off ublock and it had no effect - mind you this is on linux Mint 18.1

I have no issues on any other site. Everything else works fine. I really think this is an ebay issue actually.

 

[backwoodsman]

I've tried ESR enabled but many of my add-ons aren't supported with it enabled so I disabled it again.

Not sure what you mean by "ESR enabled". ESR is Extended Support Release; it's intended mainly for environments where the constant updates of the regular release may cause problems, which makes it great for anyone who doesn't want to be a guinea pig for updates that may or may not have been adequately tested before being pushed out. If the cause is one of those updates, ESR should fix it.

 

[Larry Sabo]

Not sure what you mean by "ESR enabled"

Sorry; I used the wrong term. It meant e10s or multiprocess

Multiprocess Firefox, also known as "Electrolysis" (often shorted as "e10s"),