Earlier version of Excel not saving or printing from Outlook 365

[autumn]

G day all

I have 1 client pc with M365 account that won't open/save/print earlier versions of Excel due to File block settings in the Trust Centre. Thy can review then Outlook, still won't print.

These are files from external sources.

​

it doesn't seem to be a group policy issue as others on the tenant can open/save/print them.

This is the current Trust center enabling.


Any help would be appreciated, and you will make me a miracle worker, as they have had other techs not be able to work it out. lol

Thanks

Tim

 

[britechguy]

Has anyone done a repair on M365 on that machine? It would help to know what's been tried.

My initial inclination is to try the technique Microsoft recommends here: Repairing Microsoft Office Applications, Office 2010 through Microsoft 365

If that doesn't work, I'd try uninstalling M365 and reinstalling it on the machine that's being cranky.

 

[callthatgirl]

Have you tried making a new copy of it with newer extension?