Do you charge if a system develops an unfixable problem?

[dcomp12]

Funny, customer said he just bought it, and is just going to return it to the store. If I'd have known that then I wouldn't have spent so much time trying to find a replacement cable! However, going through this I did find out that this brand name product is cheap crap, and the company isn't any help either

If it was a $70 system, I wouldn't have even started, but it was $200 new. Oh well, customer isn't out anything anyhow, that's the most important thing.

Thats why when Im signing in my clients, i always ask..."is this product under warranty? Or when did you buy this product?"

Reason why I ask is because some clients will go back to the place they bought the product for their warranty.

Some clients want us to fix it because they do now want to go through the hassle on talking the the company. If they choose this option then I always tell them verbally and under their signature that we are not responsible for warranty issues that may be voided from service within their warranty program.

Also for what happened. Just have to tell the truth about what happened and thats all you can do. Part of the business but most clients would understand that if you tell them what happened without "skirting" around.

 

[Tony_Scarpelli]

generally no I would not charge. I want to keep the customer.

 

[mkeathley]

This is why I no longer repair iPads. I've had this happen more than once on an iPad. I took care of my customer and bought them a new iPad.