Did I brick it??
- Thread starter annenap
- Start date
I just (seconds ago) got off the phone with a client whose Toshiba was also dead. Told him to remove battery, unplug, hold power button for 60 seconds, plug back in, hit power button and away it went. chuckles.......
Porthos
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Nope. Bios wont help if you can not post.
Could have hit the board with static putting ram in.
So you think the only option is replacing the mobo?
backwoodsman
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It looks that way. You may have fried it with static, or it may have just been a flaky low-quality machine about to die anyway. The only two of that exact model on Ebay at the moment are non-working parts machines; if you cast the net a bit wider and search for all L755's, you get around 40% parts machines. That tells me they're not exactly high quality. And the whole machine can be replaced for around $100, so may not be worth fixing.
Porthos
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Exactly.
Just sucks it happened in your possession. That is my biggest fear, A computer going hell on my bench. Hard to justify to clients why.
Porthos
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Get ready to replace it if your customer does not believe you did anything wrong. Some will understand and some won't and will blackball you with at least bad reviews if you don't make it right ith them..
Sky-Knight
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I'd be checking the memory that was there, vs what was installed. Because if there's a voltage difference, then yeah... you bricked it.
Markverhyden
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Did you remove the battery before upgrading?
It does sound like it's toast. Chances are you might have just blown a fuse but need a service manual to troubleshoot.
Couple more things.
Check the RAM slots very closely to make sure they are ok. No debris, bent pins etc. The other is to leave the machine, without the battery and unplugged sitting over night. That's brought back a couple from the grave over the years. Reseated the processor?
You should be able to get the exact part number for the motherboard off of it. But as @backwoodsman pointed out there's not a lot of options for parts for a 9 year old machine. Especially with Toshiba. Their almost as bad a Apple when it comes to spares.
It does sound like it's toast. Chances are you might have just blown a fuse but need a service manual to troubleshoot.
Couple more things.
Check the RAM slots very closely to make sure they are ok. No debris, bent pins etc. The other is to leave the machine, without the battery and unplugged sitting over night. That's brought back a couple from the grave over the years. Reseated the processor?
You should be able to get the exact part number for the motherboard off of it. But as @backwoodsman pointed out there's not a lot of options for parts for a 9 year old machine. Especially with Toshiba. Their almost as bad a Apple when it comes to spares.
Just double checked - both are 1.5 (whew)
britechguy
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Given the amount of time and effort that would be required to fix this, if the client is demanding a replacement then it's likely going to be far less expensive, overall, to get a machine that matches the specs of this one as closely as possible.
If it came to getting another machine, I'd see if the client would do it (as this machine is ancient and could have gone at any time) and offer to do all the data transfer and program reinstallation (for those for which they have licenses and, possibly, media) for them at no charge.
If it came to getting another machine, I'd see if the client would do it (as this machine is ancient and could have gone at any time) and offer to do all the data transfer and program reinstallation (for those for which they have licenses and, possibly, media) for them at no charge.
I found a similar one on eBay for $55. I could buy it and still make a profit, but should I have to? I hate this part of the business.
timeshifter
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Tell them what happened. Reiterate that you're a pro and know what you're doing, have done hundreds of these or whatever. For some reason the system died - could have been on it's last leg, you may have zapped it or whatever. But you're taking ownership of the failure even though it may or may not be your fault.
Offer them a replacement machine that's the same. Their cost will be the same as they'd have paid for memory upgrade.
Offer them an alternative: they buy a new, newer or better machine. You'll credit the value of their machine and get everything set up on it for them.
I think a lot of people would be thrilled with the second idea. They know they've got a crappy old machine (why else were they putting RAM in it after all this time? trying to make it better, faster).
Offer them a replacement machine that's the same. Their cost will be the same as they'd have paid for memory upgrade.
Offer them an alternative: they buy a new, newer or better machine. You'll credit the value of their machine and get everything set up on it for them.
I think a lot of people would be thrilled with the second idea. They know they've got a crappy old machine (why else were they putting RAM in it after all this time? trying to make it better, faster).
Sky-Knight
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Timeshifter is right, try to swing this into an upsell. They get something for their loss, and a better unit, they leave happy, you get to make some money and you have a happy client / review.
But yeah, I don't do stuff like that anymore without people signing wavers, because I'm not about to take responsibility for a dinosaur when it dies on my bench. But I can get away with that, because my business has next to no residential customers.
But yeah, I don't do stuff like that anymore without people signing wavers, because I'm not about to take responsibility for a dinosaur when it dies on my bench. But I can get away with that, because my business has next to no residential customers.
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