Customer complains poor performance ... is this HD bad?

thecomputerguy

Well-Known Member
Reaction score
1,439
I logged in remotely .. can't run an offline test because she is 45 minutes away and I hate going out there. Both Crystal Disk Info and HDDScan look like this.

When remoting in I can tell things aren't opening as well as they should be.

hdscan.png
 
Well, while 1 bad sector is not necessarily saying its bad, my rule of thumb is simply "If you have to ask if its bad, its bad". Hasn't failed me yet....

I've had drive with 40 bad sectors live for many, many years. But why risk it? And if its a 4yr old WD Green drive, you should replace it for no other reason than a performance upgrade, not to mention reliability...
 
Well, while 1 bad sector is not necessarily saying its bad, my rule of thumb is simply "If you have to ask if its bad, its bad". Hasn't failed me yet....

I've had drive with 40 bad sectors live for many, many years. But why risk it? And if its a 4yr old WD Green drive, you should replace it for no other reason than a performance upgrade, not to mention reliability...

The 1 that you are seeing isn't saying that it's 1 sector that has gone bad its saying that the value for the reallocated sector count is TRUE or has been tripped.
 
Which cost more? A new hard drive or all the time you'll spend f'ing with it? A new better quality hard drive or a nice new SSD with a fresh install will go LONG way towards making a better system. Replace the drive and Nuke and Pave.

I'm with you on this I just feel bad sometimes chalking it up to a bad drive without actually knowing myself. Even though it's more cost effective to just replace it and move on I feel like I'm blowing smoke up the customers ass and while it has never happened I don't want to get called out it.
 
In my experience, typically (on seagate drives) the "value" field is useless, and the "raw value" shows the actual number of reallocations. Some drives may mark it as a yes/no flag, but not typically, because then re-allocations would require not just 2 flags in precious memory space, but 3 - 1 for events, 1 for yes/no, and 1 for actual amount. Since I know as a DR guy that memory space is finite for this stuff, and 3 fields aren't even remotely required, logic tells me that this drive reads as all other drives I have seen, and it currently has 1 reallocation, not 200. And I also know that the odds of a drive stopping on 200 reallocations exactly is nearly impossible, logic still indicates it has 1 reallocated sector.

But that's totally beyond the point. The point is: if you question it, its dead. Whether its 1 or 1000 reallocations, if its effecting functionality its toast. If its beyond reliability, its toast. If its in your step-dads machine that does nothing but web surfing and doesn't know what an important file looks like cause they don't have one, then reformat the drive and see how long it lasts. Maybe even run Data Recovery against it once it does die 7 years later. And yes, I got all of his unimportant files back, and the drive had ~230 bad sectors by the time the rest of the machine failed....
 
The solution is to put an SSD drive in your pocket, hop on your motorcycle and enjoy the ride over there. Unless you live somewhere other than California where you can't 'share-the-lane'... I hate bump 2 bumper traffic, therefor I own a motorcycle
 
If this is a customer (meaning an paying, professional that you are servicing) when the SMART gets tripped you replaced the drive (IMO). I would rather use my time imaging (http://www.terabyteunlimited.com/index.htm) a drive and getting it back up ASAP vs having to do a fresh install on a new drive after the unit has failed. A good business customer values their up-time more than the $200 it costs for a good replacement SSD. If they do not see the value in this, then they are not a good customer in my opinion.

If you are trying to help someone... i.e. free, etc. there are some options assuming you have a good image backup before you begin. All suggestions are to be taken with brevity and a grain of salt as everyone has their favorites and opinions on these and the results they provide.

SpinRite - https://www.grc.com/sr/spinrite.htm
Windows Disk Check - http://windows.microsoft.com/en-us/windows-vista/check-your-hard-disk-for-errors
HDD Regenerator - http://www.dposoft.net/hdd.html

Hope this helps!
 
Back
Top