Client's Verizon FIOS bill nearly doubled after promo deal expired

[Velvis]

I was wondering if one has to actually switch back and forth between Comcast and Verizon or will they extend a promo price with the threat of switching services?

Also promo's aside are their prices pretty competitive with each other?

Is there a list of the various speeds they each offer for business class service with or without pricing? (The Comcast website seems to just want your name and phone number for a sales person to get in touch)

 

[britechguy]

I was wondering if one has to actually switch back and forth between Comcast and Verizon or will they extend a promo price with the threat of switching services?

You'll (or they'll) never know unless they try.

Over time I've found that if you threaten to cancel service, and particularly when competitors would love to have you, somehow it becomes possible to extend the terms you had.

What's sad is that you have to do this dance again, and again, and again.

 

[thecomputerguy]

You'll (or they'll) never know unless they try.

Over time I've found that if you threaten to cancel service, and particularly when competitors would love to have you, somehow it becomes possible to extend the terms you had.

What's sad is that you have to do this dance again, and again, and again.

I have it in my calendar to call XM Radio on the same day every year when our "Promotion" expires for the satellite radio in our car and it re-adjusts to the "default" base price of $30 a month ... FOR RADIO ... LOL

I'm just at the point now where I call and just say something to the effect of, "Listen here pal, I call and tell you I'm going to cancel unless you lower my bill back to where it was at $8 a month, you say you can't do that, I tell you to cancel, you tell me you'll look at the promotions available. Somehow amazingly there will be a 1 year promotion for $7.99. I'll ask you if I can just keep that price indefinitely, you'll say no because it's a promotion, then after one year it will re-adust. I say OK, then you lower my bill."

"Can we just skip all the middle part and get to it?"

 

[Sky-Knight]

Yep, these programs bank on people being unwilling to simply get on the phone. I'd say that's nuts, but... I've seen most people aged <40. Heck... I've seen most people aged <45 that just will not under any circumstances ever actually talk on the phone.

They'll just pay the extra $20 a month.

 

[britechguy]

will not under any circumstances ever actually talk on the phone.

I don't know of many people of any age to whom this observation applies, universally. But, when it comes to fighting with service providers, you betcha!

What pisses me off is that long term, loyal customers are always, in the end, treated much worse than that bright, shiny new customer being lured in, unless you're willing to pay attention and "do the annual work." It's wrong. It's not going away, but it's still wrong.