[SOLVED] Client Doesn't Have Permission to Save Anywhere

[Appletax]

Solution: nuke & pave.
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Client uses Scrivener to write books. We had it set up to save to OneDrive a long time ago. She got rid of OneDrive and replaced it with DropBox awhile ago. All of a sudden she doesn't have permission to save anywhere - locally, externally on a HDD, DropBox. I set it so that when you close the program it automatically backs up to DropBox - this works without error. So strange. Can't manually back it up anywhere at all. Permissions look fine. Ran as administrator. What to do?

 

[Blues]

Have you tried uninstalling OneDrive completely?

 

[HCHTech]

Also, as a test, create a new user (profile) and see if it works there. Once permissions get scrambled, this is often the shortest distance to a repair.

 

[Appletax]

Uninstalled OneDrive. Gave it a tune-up (dism, sfc, chkdsk, temp files, Glary Utilities). Created a new user profile. Still doesn't work right. Can save as a zipped folder, but that folder cannot be opened or extracted for some reason. She wants to save it unzipped, but the computer keeps saying there's a permission issue. She is going to try re-installing her program. If we can't get it sorted out, I will just nuke and pave with a fresh copy of Win 11 (she has 10).

 

[HCHTech]

It sounds like you have ruled out everything but the program itself. Can other softwares save files in Onedrive?

 

[Appletax]

A fresh install of Windows 10 fixed the issue.