Can't get Windows 10 update to complete

[computerdoc]

I can't get the latest Windows update to complete. At first it complained about UBCD4win which I got rid of with revo uninstaller pro. Now it's complaining about avira antivir multiple times and dvd-ram driver software/ bd driver software neither of which I remember installing. I tried to remove them using revo log search and it did the uninstall for avira but couldn't find the dvd-ram thing. Even after the revo uninstall the avira message came up. Windows update reports it can't continue without having these tasks removed.

 

[frase]

Is there some kind of Image mounting app installed on the system, like virtual drive etc?

Browse to "C:\Windows\Panther" directory and see if the UBCD4win folder is still there.
If it is delete it restart and try updates again.

 

[computerdoc]

Thanks that solved the problem. Although I didn't have a panther subdirectory, I found a UBCD4win directory and deleted it and then the windows update ran

 

[Diggs]

What did Windows Update Troubleshooter tell you?

 

[computerdoc]

I wasn't aware of the troubleshooter

 

[fencepost]

I had a few Fujitsu tablets that shipped with Win7Pro where Win10 wouldn't install if the install directory for something incompatible was on the system - not installed, not traces of an old install, a "C:\Fujitsu\something\" directory containing an installer.

Drove me nuts looking for an installed piece of incompatible software.

 

[frase]

I wasn't aware of the troubleshooter

It never tells me anything ever - just redirects to mS Helpless page.

I had a Win7 laptop today, was always installing and update 1 of 1 when shutting down. New immediately what it was ".net failure update".

I used WSUS update and updated all updates and ran, worked fine after that.

 

[Diggs]

I used WSUS update and updated all updates and ran, worked fine after that.

WSUS is great but it isn't for Win10 though (to my knowledge).

 

[Sky-Knight]

WSUS is great but it isn't for Win10 though (to my knowledge).

You can WSUS Win10, there is just minimal benefit for it because you're working with releases and 1 perhaps 2 update rollups and you're done.

 

[frase]

worked for my need as I said win 7 done in previous post, was all I needed it for in a different circumstance.

I don't use wsus for win 10 updates.

This was a windows 7 system

 

[NJW]

WSUS is great but it isn't for Win10 though (to my knowledge).

You can WSUS Win10, there is just minimal benefit for it because you're working with releases and 1 perhaps 2 update rollups and you're done.

The advantage for me, with WSUS Offline generally, including Windows 10, is that I can start it and walk away – automatic reboot/recall and switch off when it's finished. I also know that I'm not going to be tripped up on the (frequent) days that the Windows Update servers are busy/slow/unreachable and that I'll have any urgent mitigations in place before connecting to the web.

I agree that the time advantage with Windows 10 isn't as great as with previous versions, but there's still a place for WSUS Offline in my toolkit.

 

[Sky-Knight]

The advantage for me, with WSUS Offline generally, including Windows 10, is that I can start it and walk away – automatic reboot/recall and switch off when it's finished. I also know that I'm not going to be tripped up on the (frequent) days that the Windows Update servers are busy/slow/unreachable and that I'll have any urgent mitigations in place before connecting to the web.

I agree that the time advantage with Windows 10 isn't as great as with previous versions, but there's still a place for WSUS Offline in my toolkit.

I havne't bothered because Windows Updates are stupid fast where I am, there are days when they're a little sluggish, but my usual time to install Windows 10 off USB 3.0 key, to SSD based platform and update the thing to current is about 15min. Usually only 30mins in by the time drivers and support software are installed and the thing is ready to deploy.

Now, if you're still supporting systems with platters... yeah... automate that mess. Because rebuilding a platter based system takes HOURS. Which is why I don't do it anymore, if a system comes in the customer pays for an SSD. I can sell that SSD and charge an hour of labor to upgrade / update the system and have the bill be less than the labor to repair the platter based system.

 

[GTP]

if a system comes in the customer pays for an SSD

Wait, what? You upgrade them to an SSD without seeking their permission?
What if they have several TB's of "stuff?"
Do you "sell" them a multi TB SSD? or do you just keep their spinner with their data on it?
How do you handle that with a laptop?

So you set up all their software, drivers, settings, make sure their email, browser and other software works as they want in 30 minutes or less?

Doing this would put me out of business here...

 

[Sky-Knight]

Wait, what? You upgrade them to an SSD without seeking their permission?
What if they have several TB's of "stuff?"
Do you "sell" them a multi TB SSD? or do you just keep their spinner with their data on it?
How do you handle that with a laptop?

So you set up all their software, drivers, settings, make sure their email, browser and other software works as they want in 30 minutes or less?

Doing this would put me out of business here...

I haven't seen a unit come in here with more than a tb of junk on it in ages. Most people can get away with a 500gb device, which is $150. At that price point, you break even on the additional labor required for repairing a platter based system, except the customer goes home with a machine that's ludicrously faster. I've had a few people grumble, but yes I do all this up front so they know what they're getting into and what it'll cost. I get people grumbling, but all that stops as soon as I power the unit back up in front of them. I've only had one customer need a USB external for bulk storage.

And no, I'm not rebuilding the systems, WD Blue 3D SSDs come licensed with Acronis, I just boot to a USB key and image the things. Samsung has a similar tool for their SSDs. You can get the software straight off the manufacturer's website.

But yeah, every system that comes through here gets an SSD. The vast majority are 250gb models, $80 a pop for the part. I've done probably 30-40 of these in the last quarter alone. Process physically takes time based on how much data needs moved, but I don't have to mess with it more than 15-20min so I only bill for the time I'm paying attention to it. Laptops are easier, because 2.5" is already there, the desktops are annoying because you need different adapters. Or some good double stick adhesive.

 

[frase]

If updates are required I take system to workshop. Then I can do other systems as well, cheaper for client as well. I don't want to sit and watch progress bars forever. I usually get the system back ASAP if residential - if a business same day. I charge my minimal service fee $100 - if there is something else I come across which might take time I advise client before work goes ahead - not including updates.

 

[fencepost]

I suspect this is a situation where a fixed price for "Data migration to SSD and Windows 10 Upgrade" is warranted.

 

[Sky-Knight]

Just to clarify - you're charging for the time spent watching the progress bars and swirly things while Windows 10 installs, right?

I don't know about the rest of you but for time-and-materials jobs in our workshop we only charge for the time spent actually interacting with the computer (which is pretty much the same whether it's an SSD or not), not for the time spent while the machine does the work (which varies). Anything else seems unfair to the client, and there's rarely a shortage of other things to do while waiting.

No, I only charge for the time it takes to do the work, and I have a 1 hour minimum. Which for some really common things, like these SSD upgrades I bend a bit. That's why I said I only charge for 30min on those, but even for the ugly ones that end up burning an hour because of whatever, it's still cheaper to upgrade that SSD and fix whatever it's in for than it is to spend whatever time it takes waiting on Windows 10 to fix something. Seriously a 7200rpm platter can take upwards of 30min just to boot ONCE. Who's got time for that?