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First of all, sorry this is so long, but wanted to give as many details as possible.
I have just inherited a fairly new SBS2008 server from a client who just moved to town. The server is only a couple of months old and the former IT guy set it up and configured it. It has Windows Server 2008 (32bit) running in a VMWare virtual server being used as a Terminal Server. It is a Dell PowerEdge T410 with two Quad Core 2.13Ghz Processors. 16GB Ram total with 6GB of that assigned to the Terminal Server. User workstations are either Vista Professional or Windows 7 Professional. Using a Watchguard firewall and Netgear gigabit switch. All users are hardwired. SBS is performing DHCP and DNS.
The employees here used the Terminal Server to connect and get email, files, etc before the server made it's way out here. Now that the server is here, the couple of employees still in the other city use it to connect remotely.
All of the user's data is stored on a separate array from the OS, in this case the D: drive. Antivirus and software CDs are also on the D drive. There are several software programs that I need to install using the installation files on the D drive.
So, here's the issue. All users can map drives to the folders that they need on the D drive. They can browse through all of the folders. When they try to access data on the D drive, it will not open. Example. There is a folder that contains a lot of fax cover sheets. Each user can browse the list of cover sheets, created in MS word. When you try to double click to open a file, let's say Fax #1, it launches Word, kind of stalls for a second and you can see in the status bar : Downloading Fax #1. Then an error message comes up that says "Cannot open Fax #1" and gives no error code and no specific details. This happens with every user on the local network. I have gone back to the folders and made sure that all users have full permissions and have even added each user one by one and given them full permissions. This seems to happen on every document that they try to open.
When I go to their local workstation and try to browse to the folders that contain the software installations, Peachtree in one instance, I can see it, but when I click the setup.exe file, it takes a little while and then gives me an error message. They seem to vary based upon what files I try to open, but basically say they can't read the file, or it isn't a valid application.
We also have Trend Micro Worry Free Business Security. I tried to install to several workstations yesterday and it took a really long time. I used the email install link and it would log onto the server and start downloading and installing the antivirus, but it was running for an hour and a half when we had to stop it. Other clients I have, when I install Trend Micro, it rarely takes longer than five minutes.
Now, here's the kicker. All of the users still have the link on their desktops to access the Terminal Server from when the server was still in the other city. If they open the Terminal Server session, they can get to all of their documents and open them just fine. No lag or hesitation, just open right up.
The local subnet is 192.168.22.0/24. I opened up the DNS snap in on the SBS server and noticed there were two A records for other subnets. One was 192.168.79.1 and one was 192.168.30.1. If I pinged them, I got a reply. In looking more closely at the network connections, each VMware virtual adapter has one of these IPs assigned.
I'm about at a loss here. When I setup servers myself, I know they will work well. I feel like I am untying someone else's knot here and of course people are looking to me to fix it pronto. I don't know if this is a DNS issue, a permissions issue or what. I feel like I have looked at so many things that I am just running in a circle here.
If I can provide any more details that I might be leaving out, please ask. Thanks!
I have just inherited a fairly new SBS2008 server from a client who just moved to town. The server is only a couple of months old and the former IT guy set it up and configured it. It has Windows Server 2008 (32bit) running in a VMWare virtual server being used as a Terminal Server. It is a Dell PowerEdge T410 with two Quad Core 2.13Ghz Processors. 16GB Ram total with 6GB of that assigned to the Terminal Server. User workstations are either Vista Professional or Windows 7 Professional. Using a Watchguard firewall and Netgear gigabit switch. All users are hardwired. SBS is performing DHCP and DNS.
The employees here used the Terminal Server to connect and get email, files, etc before the server made it's way out here. Now that the server is here, the couple of employees still in the other city use it to connect remotely.
All of the user's data is stored on a separate array from the OS, in this case the D: drive. Antivirus and software CDs are also on the D drive. There are several software programs that I need to install using the installation files on the D drive.
So, here's the issue. All users can map drives to the folders that they need on the D drive. They can browse through all of the folders. When they try to access data on the D drive, it will not open. Example. There is a folder that contains a lot of fax cover sheets. Each user can browse the list of cover sheets, created in MS word. When you try to double click to open a file, let's say Fax #1, it launches Word, kind of stalls for a second and you can see in the status bar : Downloading Fax #1. Then an error message comes up that says "Cannot open Fax #1" and gives no error code and no specific details. This happens with every user on the local network. I have gone back to the folders and made sure that all users have full permissions and have even added each user one by one and given them full permissions. This seems to happen on every document that they try to open.
When I go to their local workstation and try to browse to the folders that contain the software installations, Peachtree in one instance, I can see it, but when I click the setup.exe file, it takes a little while and then gives me an error message. They seem to vary based upon what files I try to open, but basically say they can't read the file, or it isn't a valid application.
We also have Trend Micro Worry Free Business Security. I tried to install to several workstations yesterday and it took a really long time. I used the email install link and it would log onto the server and start downloading and installing the antivirus, but it was running for an hour and a half when we had to stop it. Other clients I have, when I install Trend Micro, it rarely takes longer than five minutes.
Now, here's the kicker. All of the users still have the link on their desktops to access the Terminal Server from when the server was still in the other city. If they open the Terminal Server session, they can get to all of their documents and open them just fine. No lag or hesitation, just open right up.
The local subnet is 192.168.22.0/24. I opened up the DNS snap in on the SBS server and noticed there were two A records for other subnets. One was 192.168.79.1 and one was 192.168.30.1. If I pinged them, I got a reply. In looking more closely at the network connections, each VMware virtual adapter has one of these IPs assigned.
I'm about at a loss here. When I setup servers myself, I know they will work well. I feel like I am untying someone else's knot here and of course people are looking to me to fix it pronto. I don't know if this is a DNS issue, a permissions issue or what. I feel like I have looked at so many things that I am just running in a circle here.
If I can provide any more details that I might be leaving out, please ask. Thanks!
