Hi Everyone,
I've got a problem that maybe more experienced techs can help me out with.
Two months ago a client called me, complaining that his computer was slow. As soon as I arrived onsite, it was clear that the disk was failing. Event Viewer pointed to a bad block on the hard drive, S.M.A.R.T also indicated an imminent drive failure.
So I took the computer home and imaged the drive with ddrescue, bought a new drive, and installed the new drive. Chkdsk found some logical errors, which it fixed up and the computer was fine.
On Monday the same client called again reporting the same symptoms.
I brought the computer home, and S.M.A.R.T indicated bad sectors. I imaged the drive again - no errors were reported. Now I am going to replace the drive but my question is why did the problem happen again?
At the moment I am thinking that the new hard drive was faulty. If the motherboard was faulty wouldn't it just give logical errors (corrupt data when writing to the drive) instead of damaging the drive (indicated by SMART)?
I've got a problem that maybe more experienced techs can help me out with.
Two months ago a client called me, complaining that his computer was slow. As soon as I arrived onsite, it was clear that the disk was failing. Event Viewer pointed to a bad block on the hard drive, S.M.A.R.T also indicated an imminent drive failure.
So I took the computer home and imaged the drive with ddrescue, bought a new drive, and installed the new drive. Chkdsk found some logical errors, which it fixed up and the computer was fine.
On Monday the same client called again reporting the same symptoms.
I brought the computer home, and S.M.A.R.T indicated bad sectors. I imaged the drive again - no errors were reported. Now I am going to replace the drive but my question is why did the problem happen again?
At the moment I am thinking that the new hard drive was faulty. If the motherboard was faulty wouldn't it just give logical errors (corrupt data when writing to the drive) instead of damaging the drive (indicated by SMART)?
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