Calling Outlook 2007 Experts (Longish post!!)

[DCGPX]

Hi everyone - I'm after help

Background

I have a client laptop in ( Acer 5715Z- Vista HP SP2) which came with a failing HDD.

I was asked to try and keep as much as current setup as possible so I imaged drive with 'ignore bad sector' settings in Acronis TI. I disnt want to N&P anyway, only do that when I have to!

Restored to new drive, got expected problems on starting most programs so I did a repair install and everything seems OK

• Reinstalled all Windows updates
• Reinstalled all the Acer drivers/Utilities/Applications
• Ran every program I can ( client has extremely little on this PC)

All programs run Ok, open and do what they should

Present

Herein lies my problem, the PC has Office 2007 Enterprise version on it

Now its not my place to question why a small village client has an Enterprise version of Office on, its their business for now but I cannot get Outlook to work.

ALL other office applications work fine (Word/Excel/Access/Publisher) but as soon as I tried to start Outlook got errors.

1st - MSVCR80.dll cannot be found in your path

- Reinstalled C++ 2005 redistributable and made sure file registered - Now this doesnt come up.

2nd - I get ' Application failed to initialize properly(0x80000003) Click Ok to terminate the application' ( Not much on Google really about this)

I have :

• Tried to repair install and no difference
• Ran Office Diagnostic tool - No problems at all detected
• Tried removing Acer eDataSecurity(Suggested on Google)
• Tried to start with no addons
• Disabled all addons in registry
• Removed itunes(Another google option)
• Removed Outlook via Add/Remove Programs- Change Office then tried to reinstall
• Ran ScanPST
• Removed profile and PST altogether and created new
• For sake of it ran Virus scans - All clean

I still get the same message as soon as I try and restart Outlook.

Event viewer doesnt show much other than what I already know.

I dont have an Enterprise Office 2007 disc as I wanted to completely remove, use clean up tool and re-install to see what happens.

I cant speak to client yet as not back until after Easter hols about where they got the version of office from.

Right now I'm more curious to what issue is. I think the version is a corporate fake they've got hold off, so depending on answers they give I may just hand back saying Office needs removing and reinstalling with their media.

I just dont like being beat but I'm running out of answers other than rip it out and reinstall - Even then I'm not convinced that would work - Just a feeling!

Anyone any suggestions?

 

[MobileTechie]

Assuming that Outlook was working before they gave it to you, it sounds like some of the bad sectors messed with files Outlook uses. Could be Outlook files or even Windows files or other frameword files that other apps haven't had cause to use yet hence only Outlook showing errors at this point. The only thing I can think of would be to run HDD Regen or Spinrite over the drive and then clone it again in the hope that one of them repairs the relevant sectors and so allows a complete and intact image to be taken.

 

[DCGPX]

I'll try regenerating drive and then see what comes up.

I'd have thought that reinstalling vista on itself and office repair would have repaired any corrupt files, I knew I'd have some issues but hoped this would have sorted them.

I'll try the suggestions and try again


www.tornadopc.com

 

[Frank]

I'm confused. Why would you N&P if you have not reinstalled office yet? You said you don't have the discs. Does the client have the discs? Wouldn't a N&P require the office discs anyway?

 

[DCGPX]

I'm confused. Why would you N&P if you have not reinstalled office yet? You said you don't have the discs. Does the client have the discs? Wouldn't a N&P require the office discs anyway?

I can N&P the Acer system itself, the recovery partition is there, point is I was asked not to. I dont have the Office Enterprise disc so I cant uninstall and reinstall this particular version.

Office IS installed but Outlook not working.

Spoke to the clients mother and apparently he got his copy off a 'friend' who works at a school.

Point of the post was that I didnt want to N&P and learn why Outlook doesnt want to play ball.

I done what MT suggested and did HDD Regenerator but all that did was make entire drive inaccessable. I'm restoring last image and trying again.

Just seems strange this is the only application not working. I checked the profile from original image and it has been used so assume Outlook was working prior to drive failing.

 

[DCGPX]

Update :

Reimaged drive back from original to start again.

So I did a repair install of Vista, ran SFC and chkdsk - Still no Outlook.

Ran Office repair - No Outlook.

By now I had a copy of Enterprise ( Thanks very much to TN member for offering this!!)

So I uninstall Office, cleaned up all remnants of its instasll, including some bits I found from Office 2003.

Reinstall Office Enterprise - Still no Outlook!!

Did an Office Repair, said nothing found and all OK?....but Outlook now works!

No idea TBH what the repair 'fixed' when it said nothing found but it obviously did something.

Ran Outlook and other applications countless times and all stable.

The office repair log has nothing in it to say something done so guess this maybe one of those 'its fixed move on' - bloody annoying not actually know though!

 

[wimwauters]

Did an Office Repair, said nothing found and all OK?....but Outlook now works!

No idea TBH what the repair 'fixed' when it said nothing found but it obviously did something.

The office repair log has nothing in it to say something done

It's a microsoft thing...