i have a toshiba L350 on the bench. with bios password set and the customer as forgot it. as anyone had this problem before it seems to have a password set for HDD as well. i have never seen that before.
I agree with Bitznpcz, the Laptop is most probably stolen; either that or it’s a secondhand, passed down the family laptop. That’s the most common reason for a bio's password and a hard drive password.
If you believe the laptop is co-sure then please keep reading, otherwise i would walk away from the job, its really not worth the trouble.
The problem is although these are good anti theft measures put in place; these really don’t help the innocent party.
To remove the bios password, reset the jumps on the motherboard or remove the cmo's battery as bitznpcz said. Or you can use the utilities on the UBCD4WIN cd.
Your biggest problem is the HDD password, if you don’t know it, you really are screwed! The computer will start but will always ask for the HDD password and there is no way to bypass this. Sure there are other ways, but they are time consuming and expensive!
So you have a couple of choices to make,
1) Backup all the clients’ data and replace the hard drive. (Best option IMO)
2) Contact the manufactor of the laptop, as they provide services for this reason, I know that Dell does.
3) Purchase some software to clear the password I recommend using either
HDD Unlock: - but all the data will be erased on the drive being unlocked!
The price is depending on the size of the drive. 40GB is $4.97 for example.
or if you want to unlock the drive with the data untouched then use
A-FF repair station
It costs $49.95 for a 1 recovery License.
As I said its you choice, Hope this helps.