Backup and transfer Outlook 2013 settings - including pwds

[Rigo]

Hi folks,
I need to backup the complete settings of this Outlook 2013 setup on Win10 including pwds to transfer to a new computer. IMAP and Exchange settings in there.
Customer doesn't have the passwords, not left by whoever initially set it up for them.
I was able to decipher the IMAP pwds using an old tool from XP's days but can't get the Exchange ones nor the servers details.
Can it be done?
Any tool?

 

[fabs]

Hi,
You can try some Nirsoft tools for that :
- MailPassView for POP/IMAP accounts :
https://www.nirsoft.net/utils/mailpv.html
- Network password Recovery for stored network passwords (Exchange account password should be among them) :
https://www.nirsoft.net/utils/network_password_recovery.html

You'll need to run these tools from your customer's windows profile or they won't be able to grab anything.

 

[mikeroq]

Pretty sure nothing will get the Exchange credentials. You'll have to find their password or reset it.

 

[YeOldeStonecat]

Except...Outlook to Exchange should not be using residential email grade IMAP. puzzled here....

 

[britechguy]

Except...Outlook to Exchange should not be using residential email grade IMAP. puzzled here....

Why? I presume multiple email accounts are set up under Outlook, some of them via Exchange, others via IMAP. Someone could easily have their personal Gmail account (as but one example) set up in the same Outlook instance as their work account that is Exchange based. If that's the case you're using IMAP for the Gmail account.

 

[YeOldeStonecat]

Why? I presume multiple email accounts are set up under Outlook, some of them via Exchange, others via IMAP. Someone could easily have their personal Gmail account (as but one example) set up in the same Outlook instance as their work account that is Exchange based. If that's the case you're using IMAP for the Gmail account.

I guess they could have multiple accounts...I don't run into that much, mixing "personal" email on business computers is a big no-no for our clients. We've already had in depth debates about my feelings of Outlook and IMAP.

 

[britechguy]

I guess they could have multiple accounts...I don't run into that much, mixing "personal" email on business computers is a big no-no for our clients. We've already had in depth debates about my feelings of Outlook and IMAP.

Well, if we're talking about corporate or other "big entity" owned computers it's a big no-no as a rule, and doesn't happen. I presume when it does that we're talking about either someone's home computer where they also connect to their work e-mail or a very small business where there exists an Exchange-based account and an IMAP account.

While I'm well aware of your feelings about Outlook and IMAP, the reality is that there are untold millions out there who are using IMAP with Outlook on a daily basis. Any client I have who happens to use Outlook is far more likely to have an IMAP protocol connection to their email (usually Gmail, but not always) than Exchange. If they happen to use outlook.com, that's probably the sole exception. And my experience with IMAP and Outlook is at great variance with your own. I haven't had a single issue with it over years and multiple versions of Office/Outlook.

 

[HCHTech]

If it's Microsoft365, Outlook 2013 is no longer supported, so there's that as well.

 

[Rigo]

The problem is that I needed to upgrade their computer.
The old one is an Intel based one and the upgrade is an AMD Ryzen system.
The new system will boot and load the Win 10 of the current installation successfully after installing all the required drivers and login correctly.
But on restarting, after login in, the display is black with only the mouse pointer.
I've managed to create a new user that does not have the black screen problem, works perfectly, which indicates the transfer and adjustments of the OS were completed successfully.
Even though I could transfer all the data to the new user account, I would have to reconfigure the email accounts and that's when I would have a problem with the exchange credentials.
If I were able to overcome the black screen with only a pointer issue, I wouldn't need to try reconfiguring the email accounts in the new user account as everything would just work in the original one.
Done this multiple times in other cases.
There appears to be a conflicting something preventing loading properly the desktop.
Done all sorts of clean ups/updates, upgraded from 21H1 to 21H2, black screen still here.
Working on a clone which allows me to mess around and test back and forth
The black screen is ultimately the biggest hiccup

 

[fincoder]

Customer doesn't have the passwords, not left by whoever initially set it up for them.

Tell the customer to contact whoever manages the email accounts (e.g. ISP, web/email hosting provider, gmail/outlook.com password recovery procedure) to reset the passwords.

 

[Rigo]

Tell the customer to contact whoever manages the email accounts (e.g. ISP, web/email hosting provider, gmail/outlook.com password recovery procedure) to reset the passwords.

They're out of business, no longer operating.
They don't even know anything about the hosting

 

[timeshifter]

Maybe I don't have all the information here, but it seems to me that the problem you need to be solving is gaining control of their email, rather than setting up a new computer.

 

[Rigo]

Maybe I don't have all the information here, but it seems to me that the problem you need to be solving is gaining control of their email, rather than setting up a new computer.

They wanted an upgraded system as the other one is about 12-15 years old. I usually clone the old system to the new drive for these especially when there are settings that may not be reproducible or software they no longer have details about.

 

[Rigo]

Hi,
You can try some Nirsoft tools for that :
- MailPassView for POP/IMAP accounts :
https://www.nirsoft.net/utils/mailpv.htmlhttps://www.nirsoft.net/utils/mailpv.html

- Network password Recovery for stored network passwords (Exchange account password should be among them) :
https://www.nirsoft.net/utils/network_password_recovery.html

Yes, that worked.
I got the passwords and testing confirmed they were correct and I was able to connect.
I could now do a clean install and data transfer, much simpler.
Thx for the tip

You'll need to run these tools from your customer's windows profile or they won't be able to grab anything.

 

[fabs]

Yes, that worked.
I got the passwords and testing confirmed they were correct and I was able to connect.
I could now do a clean install and data transfer, much simpler.
Thx for the tip

Glad it was helpful

 

[nlinecomputers]

If the company is out of business then how is the email still working?

 

[Rigo]

If the company is out of business then how is the email still working?

The IT company is out of business.
Yes, it's a mystery.
The company (my customer's) was sold in 2015, the new owner must not be using the domain for some reasons though the registration seems to still be active. Who's paying? My customer said not him, and nothing odd showing up on the credit card's transactions either.
One of the accounts is important for his wife and they're just using it until it died someday.