AOL smtp issue

[TCG]

I've got a client with an iMac running OSX10.7, she all of a sudden couldn't send mail through Apple Mail. She uses AOL, she's 93 years old and doesn't want to change her email. When I was first there I tried setting her aol account on my iPad connected to her Wi-Fi, it worked fine. Back on the iMac, I removed the account from Mail and set it up again, still cant send. Connection doctor reports that AOL smtp wont work from 3rd party email clients anymore (something to that effect). I found a link from AOL that you enter your email address and verify your identity and then it tells you that you can smtp again. Still doesn't work from the iMac, I took the IMac home with me and updated her to OSX10.9, tested it and everything worked great. Took it back to her house and AOL smtp doesn't work again, I brought my MacBook with me and tried her account on my MacBook and no AOL smtp, iPad and iPhone connected to her Wi-Fi work fine. I put gmail smtp, as a test, and that works. Her ISP is AT&T, so I called them and they had me try opening some ports and putting the modem in IP pass-through mode, still no AOL smtp via the computers. I thought at first that AT&T might be blocking it, but then the iPad and iPhone wouldn't work. Haven't called AOL yet, nor am I looking forward to calling them. I'm pretty stumped on this one, anyone have any ideas?

 

[Markverhyden]

What port are you using? Have you tried SSL?

 

[TCG]

D'oh, forgot to mention that I tried with and without SSL, ports 25, 465, & 587

 

[Markverhyden]

If it works elsewhere but not at the EU's premise then there has to be something related to the sites networking equipment. You said it did not work with your laptop, I'm assuming hardwired, but worked on WiFi. Have you tried power cycling the router? Manual IP instead of DHCP? Release/renew the router's WAN IP? Personally I would just default the router since it sounds like a simple setup.

 

[TCG]

Everything is wifi, although I did connect my laptop directly to router. Only the portable devices worked. I have power cycled modem, and I will try assigning an IP, I will also try defaulting modem and see what happens, thank you.