Tech Checkers
Member
- Reaction score
- 3
- Location
- Kensington, NSW, Australia
Better Faster Technical Delivery:
Takeaway: Techcheckers have 4,500 clients and we notify all Clients, via an auto-set email, to advise:
* Residential Clients : Annual Maintenance
* SOHO : 6 Monthly Maintenance
* SME + : Quarterly Maintenance
Scope: Better Faster Technical Delivery for Windows 2000 to Windows 8.
Windows PC Maintenance:
Monthly/Quarterly/6 Month/Annual.
Requirements:
32Gb USB
1. Restore Point
I know it seems obvious however since it's built-in and for the most part "it just works" :
Place in folder on Key entitled: (i.e.) E:\001_RSTRUI
We will now create an automate resort point creator: CreateRestorePoint.vbs
[#Copy and paste to a Notepad (++!) file and saves as .vbs]
Set IRP = getobject("winmgmts:\\.\root\default:Systemrestore")
MYRP = IRP.createrestorepoint ("TCRP", 0, 100)
[Bonus info:]
Paths to Windows Restore:
WinXP: C:\Windows\System32\Restore\rstrui.exe
Vista\Win 7: C:\Windows\system32\SystemPropertiesProtection.exe
[Start -> Run and enter above path]
2. Tech Folder on C:\
To ensure all our apps\backups\drivers are kept neatly stored on Clients machine (Ever visited and found malware cleanup Technical Utilities still left on the Client's Desktop ?! )
Batch File for Folder Creation
cd /d C:\ && mkdir TechChecked && cd TechChecked && mkdir APPS Backups Drivers && cd Backups && mkdir "Ccleaner Backups" && exit
Change "TechChecked" for your company/preferred name
[#Copy and paste to a Notepad (++!) file and saves as TechFolder.bat]
Place in folder on Key entitled: (i.e.) E:\002_TechFolders
[Note this will create a folder in C:\"Name"\Backups for ccleaner registry backups if unrequired removed "cd Backups && mkdir "Ccleaner Backups" && ".
3. Machine Error Logs and Device Manager
Start -> Run
compmgmt.msc
And Review:
a) Error logs for:
System
Error
Warnings
[Informational can usually be safely ignored]
Of special concern are Disk Errors pertaining to Main Harddrive (Usually "DR1")
[If found a checkdisk for main drive is recommended, usually we show the client how to do this and provide written instruction for Client to instigate after the service is completed.]
For all Error log entries and Event ID's Google is Your Friend !
b) Device Management:
Note any Red X's or Yellow Exclamation Marks
(These will be automatically resolved shortly)
4. Cleanup & Malware Scan:
a) Cleanup via Ccleaner Slim Version (No Toolbar Install)
http://majorgeeks.com/CCleaner_Slim_d4191.html
[Note for all Browsers except Internet Explorer you must also select the "Applications" Tab, recommend Unchecking:
Internet History
Cookies
Session
Site Preferences
Saved Form Information
Saved Passwords
Once ccleaner has finished we will run a Quick Malware Scan.
b) Quick Malware Scan:
AntiMalwareBytes:
http://majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
Install, selecting "Checking for Updates and "Launch Malwarebytes" and Select Quick Scan
Usually around 5-10 minutes, though because we have remove Temp Files and Temporary internet Files with Ccleaner scans are much less that without the cleaner being run !
5. WSUSoffline Update
http://www.wsusoffline.net/
Download .iso and extract to (i.e.)
E:\003_WSUS
Run the UpdateGenerator.exe each week to ensure lasted updates integrated
Run updateinstaller.exe to install latest Windows Updates for OS & Office
6. Run our RSTUI batch file to create a restore point.
7. DriverUpdate Pack
http://drp.su
Download and Extract to Folder (i.e.) E:\004_DriverUpdates
[ !! SEE NOTES:
a. Once the pack is download, open the "Programs" folder and remove the entire contents, no more Russian Firefox, toolbars etc..
b. Always select Expert Mode on the Left Hand side and UNSELECT the two base checkboxes, one adds OEM.bmp info to the Computer Properties page and the other installs a continually running driver update program (removable also via appwiz.cpl), the program will throw back a "program install failure" error. That's actually exactly what we want
]
Run the DriverPackSolution.exe (ensuring to have followed above step first !) (Please don't make it necessary to put a Disclaimer in Here) and install the Recommended Driver Updates.
Also note installed AV solution (or none)
DO NOT UPDATE BIOS via THIS FACILITY !!
8. Run our RSTUI batch file to create a restore point.
9. Reboot the PC.
And review the "Device Management" section of the compmgmt.msc to ensure the Red X's or Yellow Exclamation Marks are resolved (see section 3)
10. Ninite : Download/Update Software Packs (requires a working internet connection)
http://www.ninite.com
Create a Folder on the USB : (i.e.) E:\005_NinitePacks
And create Ninite Packs as required saving each one with a Separate Name:
(Bonus Points for creating text files with the list of apps associated with each app !)
i.e. ninite1_No_AV.exe
Has an associated .txt ninite1_No_AV.txt
With contents as:
Firefox
Skype
iTunes
VLC
QuickTime
Flash
Flash IE
Java
.Net
Silverlight
AirShockwave
Paint.net
Reader
Cute PDF
Malwarebytes
Dropbox
Evernote
Google Earth
Everything
Teamviewer
ImgBurm
Revo
Glary
7-Zip
Notepad++
Now it's easy to select the appropriate Ninite solution..
11. Create a Folder on the USB : (i.e.) E:\007_PatcMyPC
www.patchmypc.net/download.html
And Run, good for updating Java etc.
12. Run our RSTUI batch file to create a restore point.
PC is now Updated, Clean of unrequired Files, Malware Free and should be good to go !
13. NOW : Open a Webpage, Send/Receive an Email (to 'phone is a good option) and Print a Page
DO IT !
DO IT !
DO IT !
This will reduce the "10 minutes after leaving site" 'phone calls !!
With this strategy we can ensure:
1. Same procedure for all PC's
2. Less immediate 'phone calls after exiting site
3. Better, faster Technical Delivery : )
Takeaway: Techcheckers have 4,500 clients and we notify all Clients, via an auto-set email, to advise:
* Residential Clients : Annual Maintenance
* SOHO : 6 Monthly Maintenance
* SME + : Quarterly Maintenance
Scope: Better Faster Technical Delivery for Windows 2000 to Windows 8.
Windows PC Maintenance:
Monthly/Quarterly/6 Month/Annual.
Requirements:
32Gb USB
1. Restore Point
I know it seems obvious however since it's built-in and for the most part "it just works" :
Place in folder on Key entitled: (i.e.) E:\001_RSTRUI
We will now create an automate resort point creator: CreateRestorePoint.vbs
[#Copy and paste to a Notepad (++!) file and saves as .vbs]
Set IRP = getobject("winmgmts:\\.\root\default:Systemrestore")
MYRP = IRP.createrestorepoint ("TCRP", 0, 100)
[Bonus info:]
Paths to Windows Restore:
WinXP: C:\Windows\System32\Restore\rstrui.exe
Vista\Win 7: C:\Windows\system32\SystemPropertiesProtection.exe
[Start -> Run and enter above path]
2. Tech Folder on C:\
To ensure all our apps\backups\drivers are kept neatly stored on Clients machine (Ever visited and found malware cleanup Technical Utilities still left on the Client's Desktop ?! )
Batch File for Folder Creation
cd /d C:\ && mkdir TechChecked && cd TechChecked && mkdir APPS Backups Drivers && cd Backups && mkdir "Ccleaner Backups" && exit
Change "TechChecked" for your company/preferred name
[#Copy and paste to a Notepad (++!) file and saves as TechFolder.bat]
Place in folder on Key entitled: (i.e.) E:\002_TechFolders
[Note this will create a folder in C:\"Name"\Backups for ccleaner registry backups if unrequired removed "cd Backups && mkdir "Ccleaner Backups" && ".
3. Machine Error Logs and Device Manager
Start -> Run
compmgmt.msc
And Review:
a) Error logs for:
System
Error
Warnings
[Informational can usually be safely ignored]
Of special concern are Disk Errors pertaining to Main Harddrive (Usually "DR1")
[If found a checkdisk for main drive is recommended, usually we show the client how to do this and provide written instruction for Client to instigate after the service is completed.]
For all Error log entries and Event ID's Google is Your Friend !
b) Device Management:
Note any Red X's or Yellow Exclamation Marks
(These will be automatically resolved shortly)
4. Cleanup & Malware Scan:
a) Cleanup via Ccleaner Slim Version (No Toolbar Install)
http://majorgeeks.com/CCleaner_Slim_d4191.html
[Note for all Browsers except Internet Explorer you must also select the "Applications" Tab, recommend Unchecking:
Internet History
Cookies
Session
Site Preferences
Saved Form Information
Saved Passwords
Once ccleaner has finished we will run a Quick Malware Scan.
b) Quick Malware Scan:
AntiMalwareBytes:
http://majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
Install, selecting "Checking for Updates and "Launch Malwarebytes" and Select Quick Scan
Usually around 5-10 minutes, though because we have remove Temp Files and Temporary internet Files with Ccleaner scans are much less that without the cleaner being run !
5. WSUSoffline Update
http://www.wsusoffline.net/
Download .iso and extract to (i.e.)
E:\003_WSUS
Run the UpdateGenerator.exe each week to ensure lasted updates integrated
Run updateinstaller.exe to install latest Windows Updates for OS & Office
6. Run our RSTUI batch file to create a restore point.
7. DriverUpdate Pack
http://drp.su
Download and Extract to Folder (i.e.) E:\004_DriverUpdates
[ !! SEE NOTES:
a. Once the pack is download, open the "Programs" folder and remove the entire contents, no more Russian Firefox, toolbars etc..
b. Always select Expert Mode on the Left Hand side and UNSELECT the two base checkboxes, one adds OEM.bmp info to the Computer Properties page and the other installs a continually running driver update program (removable also via appwiz.cpl), the program will throw back a "program install failure" error. That's actually exactly what we want
]Run the DriverPackSolution.exe (ensuring to have followed above step first !) (Please don't make it necessary to put a Disclaimer in Here) and install the Recommended Driver Updates.
Also note installed AV solution (or none)
DO NOT UPDATE BIOS via THIS FACILITY !!
8. Run our RSTUI batch file to create a restore point.
9. Reboot the PC.
And review the "Device Management" section of the compmgmt.msc to ensure the Red X's or Yellow Exclamation Marks are resolved (see section 3)
10. Ninite : Download/Update Software Packs (requires a working internet connection)
http://www.ninite.com
Create a Folder on the USB : (i.e.) E:\005_NinitePacks
And create Ninite Packs as required saving each one with a Separate Name:
(Bonus Points for creating text files with the list of apps associated with each app !)
i.e. ninite1_No_AV.exe
Has an associated .txt ninite1_No_AV.txt
With contents as:
Firefox
Skype
iTunes
VLC
QuickTime
Flash
Flash IE
Java
.Net
Silverlight
AirShockwave
Paint.net
Reader
Cute PDF
Malwarebytes
Dropbox
Evernote
Google Earth
Everything
Teamviewer
ImgBurm
Revo
Glary
7-Zip
Notepad++
Now it's easy to select the appropriate Ninite solution..
11. Create a Folder on the USB : (i.e.) E:\007_PatcMyPC
www.patchmypc.net/download.html
And Run, good for updating Java etc.
12. Run our RSTUI batch file to create a restore point.
PC is now Updated, Clean of unrequired Files, Malware Free and should be good to go !
13. NOW : Open a Webpage, Send/Receive an Email (to 'phone is a good option) and Print a Page
DO IT !
DO IT !
DO IT !
This will reduce the "10 minutes after leaving site" 'phone calls !!
With this strategy we can ensure:
1. Same procedure for all PC's
2. Less immediate 'phone calls after exiting site
3. Better, faster Technical Delivery : )
Last edited:
