Tony_Scarpelli
Rest In Peace Tony
- Reaction score
- 26
- Location
- Wichita, Kansas U.S.A.
for the problem you have....all you need to do is have the mgr/ techs give you a log each night of all computers in stock and their status. We have seperate shelves for each classification to keep them segragated.
Who is waiting to be diagnosed on the bench (came in today)?
mr smith came in 445pm
mr james came in 448pm
mr jose came in 605pm
Who is Manager hold - waiting for authorization from customer?
mrs scarpelli called 2pm
mrs roca called 1pm must talk to son to see if he wants backup first
mrs kaitlyn must check with husband about backup before we start.
Who is waiting for parts on order?
Mr Strickland Ebay dell laptop drive caddi ordered 6/16/11 expected 6/21/11
Who is ready but waiting to be picked up?
mr jones $234
mr smith $234
mr nickkok $187
mr raspen $335
mr arst $160
mr jericho $42
mr templin $292
mr oyer $178
mrs pearson $299
mrs hall $678
Who is waiting for parts? Who is on the bench? Who is repaired ready to be picked up.
The number one thing I always want to know is how long your pc is in my shop. My goal is 24 hrs or less. If we take more than 36 hrs (other than waiting for ordering a part or laptop tear down which is more cumbersome) I start to get all over my managers and they all over the techs.
You really need to have a First in First out program or you will find that the techs cherry pick the jobs and the things they do not want to do get left and sligthed sometimes for weeks until an irrate customer calls.
We charge premium prices for same day service so if I see a computer three days in a row, some one has some explaining to do.
all ordered parts are given the clients name as PO info so the are identified when they come in from USP and put directly into the tech bench as the UPS delivers the part so they are first to get fixed after that delivery arrives. We then call the client to tell them the part arrived today at 2:15 and an ETA for complete repair. If anything goes wrong we call them back immediately with an explaination.
98% of keeping people happy is managing the expectations. That requires a good deal of coordination and communication.
Who is waiting to be diagnosed on the bench (came in today)?
mr smith came in 445pm
mr james came in 448pm
mr jose came in 605pm
Who is Manager hold - waiting for authorization from customer?
mrs scarpelli called 2pm
mrs roca called 1pm must talk to son to see if he wants backup first
mrs kaitlyn must check with husband about backup before we start.
Who is waiting for parts on order?
Mr Strickland Ebay dell laptop drive caddi ordered 6/16/11 expected 6/21/11
Who is ready but waiting to be picked up?
mr jones $234
mr smith $234
mr nickkok $187
mr raspen $335
mr arst $160
mr jericho $42
mr templin $292
mr oyer $178
mrs pearson $299
mrs hall $678
Who is waiting for parts? Who is on the bench? Who is repaired ready to be picked up.
The number one thing I always want to know is how long your pc is in my shop. My goal is 24 hrs or less. If we take more than 36 hrs (other than waiting for ordering a part or laptop tear down which is more cumbersome) I start to get all over my managers and they all over the techs.
You really need to have a First in First out program or you will find that the techs cherry pick the jobs and the things they do not want to do get left and sligthed sometimes for weeks until an irrate customer calls.
We charge premium prices for same day service so if I see a computer three days in a row, some one has some explaining to do.
all ordered parts are given the clients name as PO info so the are identified when they come in from USP and put directly into the tech bench as the UPS delivers the part so they are first to get fixed after that delivery arrives. We then call the client to tell them the part arrived today at 2:15 and an ETA for complete repair. If anything goes wrong we call them back immediately with an explaination.
98% of keeping people happy is managing the expectations. That requires a good deal of coordination and communication.
