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Do you have any screenshots? I’ve yet to see that.

What is an ISL?

That firmware update is a known issue and a permanent brick. You will have to argue with them to get them to replace the printer.

This. Not doing Adobe is fine until you have a lawyer. Then it is not reader but full Adobe Acrobat.

If he pulled out of the box himself he almost certainly did. Check his common email addresses. He used some email address on the first boot-up. That account he was required to make on the first boot-up is the account used.

Also is this Win11 or 10?

VBox needs 2019.

Have you tried 2015? I don't think VirtualBox uses the older one.

Not sure. Not a Mac guy. My assumption may be right or wrong.

I thought passwords were synced in iCloud?

Someone may have cloned his sim card on his phone. He needs to talk to his banks not you. Change account numbers. Someone, like a close relative that he doesn’t suspect has access to his accounts.

And sure enough he is moving to M365 mail.

Yes, but he does later mention moving to Exchange. And as I said there is no reason to change to M365 if you already own Office. Most people have the stand-alone to avoid monthly fees for what is for most people a static program.

I'm sure she is referring to upgrading the client to the email provided by Microsoft 365. There's very little need to change Office versions to 365 unless you are planning on moving the email to M$.

Also, the Print Management app can be run on any Windows system(Start key type Print Management) so any user with print management rights can control the printers, which can be given globally or assigned to individual printers.

Why are the print jobs run on the server and not the local PCs?

Certificates I believe are stored in Keychain. Whitelisting is not a solution. Without proper certificates you have no encryption on HTTPS. You also will not be able to download updates for the MacOS. If you can't fix the stack you will have to reinstall the OS.

Sounds like the certificate stack is damaged or missing. I know how to fix that on Windows but not on MacOS. Hey @Markverhyden any ideas?

How does Safari behave on those sites?

Ding!