Comments on: Your Best Piece of Advice For a New Computer Business

By: Bryce W

Bryce W — Sun, 28 Feb 2010 00:19:52 +0000

Ray, Its free for non commercial use only. If you plan to use it on clients you need to buy the commercial version. As far as the software goes itself, I dont really see any cons with it.

By: Ray

Ray — Sat, 27 Feb 2010 23:38:36 +0000

Anyone have any thoughts on using remote help programs like “CrossLoop” featured on here on Technibble to help customers out? I know some of the pro’s…i’m more looking for some of the con’s. Also thoughts on how to charge in these situations.

By: patrick

patrick — Tue, 12 Jan 2010 23:09:53 +0000

I’ve found the best way to keep satisfied customers is to call back on any service work that has been done. I usually wait a week and then just make a courtesy call and ask how it is going. This accomplishes two important things….
Shows that you care about the customer and stand behind your work
and secondly stops those calls from people who say such and such hasn’t worked since you came to fix my computer last time, etc…

It’s very easy to add a reminder in a calendar at the end of the day to contact the same client next week.

It works.

By: Jim Perth

Jim Perth — Sat, 02 Jan 2010 03:07:42 +0000

You are a small business owner first and a Tech second.

Don’t compete with the bottom end of the market.

Be professional. Get an ABN and insurance.

Write a business plan and research your market.

By: Richard

Richard — Thu, 31 Dec 2009 14:50:46 +0000

Thanks for all the advice. One of the things I found to be important in m business is standing by your services and / or product.

I had sold a computer that I confiscated from a non payer. A couple of weeks went by and the computer started having hardware failures. After the 3rd call for hardware issues I took the computer back and gave them a shiny one from my inventory of PCs.

The advice here is you have to stand by your work (or in this case product) even if it winds up costing you, as it certainly did in this situation.

By: Gerald

Gerald — Wed, 30 Dec 2009 03:16:31 +0000

I just thought of this one also.

Send a Thank you note to your customers thanking them for their business.

By: Gerald

Gerald — Wed, 30 Dec 2009 03:10:16 +0000

A non-paying customer is worse than no customer; because the first has cost you more than the latter.

It is ok to deny service if someone isn’t paying their bills like they should for a service you provide.

By: Barry

Barry — Sat, 03 Oct 2009 16:06:42 +0000

Just one more point. Remember that being a tech is what you are. Being a salesman is what keeps you being a tech. Spend time learning sales techniques.

By: Barry

Barry — Sat, 03 Oct 2009 16:04:01 +0000

After reading through the post’s above I thought I would share a small piece of wisdom I have learnt over the years. Start with your friends and family get them to pass out your details to they friends and family (if you say 6 f&f and ask each one to pass details to 6 of they f&f and they pass on to 6 of they s etc.) offer half price clean up’s to the first 6. Go check they network is secure for free and explain the benefits of having a qualified tech set it up, and service they computer. One of the best things i didis get a 0800 phone number now I can compete with the national companies and the way to keep it cost effective is “Hi im with a customer at the moment give me your number and i’ll ring back with in the next 2, 5 ?? mins. (make sure you ring them stright back) check the internet for great deals on 0800 numbers.

By: Hannagan's Computers

Hannagan's Computers — Tue, 29 Sep 2009 17:05:17 +0000

encounterd for the spelling nazi