Comments on: What would YOU do in these Situations? http://www.technibble.com/what-would-you-do-in-these-situations/ A Resource for Computer Repair Technicians & to get PC tech support help. Fri, 20 Nov 2009 17:51:23 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Josh http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-6804 Josh Sun, 12 Apr 2009 03:52:09 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-6804 1. I am goung to presume that they are bringing the computer back within the 1 year warranty period. I would clean the computer, replace the defective component(s) with RMA components from the manufacturer, and instruct the user on proper cleaning of the PC. 2. Replace the card, show them that the card works with my flash drive, and RMA the zapped card as defective. 3. Won’t happen. I make all clients sign an agreement that includes the phrase “Not responsible for data loss” before I even touch the computer. 4. Try system restore, if no go, try repair install, if still no go reinstal OS, and also refer client to my previous statement for #3. 5. My agreement that I have clients sign before I work on their computer also has a clause similar to JM Boyds 6. If they don't pay after service is done, I'll wait till they go to the ATM or something. If they tell me to get out of there house imma burn the mother f***** down =) 1. I am goung to presume that they are bringing the computer back within the 1 year warranty period. I would clean the computer, replace the defective component(s) with RMA components from the manufacturer, and instruct the user on proper cleaning of the PC.

2. Replace the card, show them that the card works with my flash drive, and RMA the zapped card as defective.

3. Won’t happen. I make all clients sign an agreement that includes the phrase “Not responsible for data loss” before I even touch the computer.

4. Try system restore, if no go, try repair install, if still no go reinstal OS, and also refer client to my previous statement for #3.

5. My agreement that I have clients sign before I work on their computer also has a clause similar to JM Boyds

6. If they don’t pay after service is done, I’ll wait till they go to the ATM or something. If they tell me to get out of there house imma burn the mother f***** down =)

]]> By: Chris http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-5154 Chris Thu, 01 Jan 2009 05:20:00 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-5154 1)Depends on which type of warranty it was. If they purchased full, then yes. If they got limited, it's their fault for being cheap. 2)I'd charge them for the labor and half the pci card. Then tell them to return the card to the manufacturer and get a refund. 3)Why is nothing in writing? I'm not that stupid! Since nothing is in writing there is no proof that I was even there that day. 4)I'd tell the client to sue the manufacturer, then charge twice as much to do the job since they'll have so much luck sueing:) 5)I'd tell them tough luck and if they have a problem with it they can pay to get me a better insurance plan. I wouldn't charge them for any work though. See how nice I am? 6)I'd wait on their couch until they found the money. 7)See if it's illegal. If not, install it, but tell the husband about it immediately! 1)Depends on which type of warranty it was. If they purchased full, then yes. If they got limited, it’s their fault for being cheap.
2)I’d charge them for the labor and half the pci card. Then tell them to return the card to the manufacturer and get a refund.
3)Why is nothing in writing? I’m not that stupid! Since nothing is in writing there is no proof that I was even there that day.
4)I’d tell the client to sue the manufacturer, then charge twice as much to do the job since they’ll have so much luck sueing:)
5)I’d tell them tough luck and if they have a problem with it they can pay to get me a better insurance plan. I wouldn’t charge them for any work though. See how nice I am?
6)I’d wait on their couch until they found the money.
7)See if it’s illegal. If not, install it, but tell the husband about it immediately!

]]> By: Computerden http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-2106 Computerden Wed, 23 Apr 2008 14:42:42 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-2106 1 is a tricky one as if they had opened their pc to clean the dust out it would void the warranty as the warranty void sticker would be broke but if not it could over heat due to the dust and pet hair i think i would honour the warrenty. 1 is a tricky one as if they had opened their pc to clean the dust out it would void the warranty as the warranty void sticker would be broke but if not it could over heat due to the dust and pet hair i think i would honour the warrenty.

]]> By: computer support http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-1750 computer support Tue, 25 Mar 2008 13:14:19 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-1750 1. as long as they know what is covered in warranty ( selling white boxes is a nightmare) 2. cannot see ho this is your fault . 3. IT people should always backup . I would not even ask just backup it up 4. Split the cost 5. replace them 6. n/a we only do companies. But no one works for free 7. Accept ... 1. as long as they know what is covered in warranty ( selling white boxes is a nightmare)

2. cannot see ho this is your fault .

3. IT people should always backup . I would not even ask just backup it up

4. Split the cost

5. replace them

6. n/a we only do companies. But no one works for free

7. Accept …

]]> By: Miracle Blade http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-1734 Miracle Blade Tue, 18 Mar 2008 01:42:11 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-1734 1. I would void the warranty. It's their fault. I'm running a business not a charity. 2. I wouldn't charge them because the computer was my responsibility. 3. Tell them it's their negligence and move on. 4. I wouldn't charge them to fix the windows installation. 5. I would dip into my pocket and replace them. They were my responsibility. 6. I would wait for them to go to the ATM and back. 7. I would set it up. It's none of my business what the software installed is used for. 1. I would void the warranty. It’s their fault. I’m running a business not a charity.

2. I wouldn’t charge them because the computer was my responsibility.

3. Tell them it’s their negligence and move on.

4. I wouldn’t charge them to fix the windows installation.

5. I would dip into my pocket and replace them. They were my responsibility.

6. I would wait for them to go to the ATM and back.

7. I would set it up. It’s none of my business what the software installed is used for.

]]> By: Gerald http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-1749 Gerald Wed, 12 Mar 2008 23:14:20 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-1749 Regarding question 7, I would think that installing anything on HER computer without HER permission would be illegal. You'd need a very good lawyer. Regarding question 7, I would think that installing anything on HER computer without HER permission would be illegal. You’d need a very good lawyer.

]]> By: Blogging HQ http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-1727 Blogging HQ Sat, 08 Mar 2008 06:42:44 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-1727 This is in response to number 7: If the man is a client, and the job doesn't require breaking any laws, then the purpose of the job is irrelevant from my perspective. People's motives are their own personal issues, so if my job is to set up client monitoring software on computers, then that is my job---the purpose of it is all on the client themselves. Now, on the other hand, if the client didn't actually own the computer and it was violating some kind of laws that could get me or the company I represent in trouble then I would obviously decline. This is in response to number 7:

If the man is a client, and the job doesn’t require breaking any laws, then the purpose of the job is irrelevant from my perspective. People’s motives are their own personal issues, so if my job is to set up client monitoring software on computers, then that is my job—the purpose of it is all on the client themselves.

Now, on the other hand, if the client didn’t actually own the computer and it was violating some kind of laws that could get me or the company I represent in trouble then I would obviously decline.

]]> By: Jm Boyd http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-1728 Jm Boyd Tue, 04 Mar 2008 06:38:59 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-1728 I second Any's opinion. Very questionable practice to say the very least .....not to mention probably Illegal..... I second Any’s opinion. Very questionable practice to say the very least …..not to mention probably Illegal…..

]]> By: Andy K http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-1733 Andy K Mon, 03 Mar 2008 18:28:43 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-1733 I am very worried about Jayson's message above. About his responce to number 6. Quote "Invoice them and install a virus that can only be shut off by you!" What if you are not able to access their PC after receiving payment? Do you tell them you added a virus to their system. Man-O-Man I would avoid you like the plague before having you work on any of my systems. I am very worried about Jayson’s message above. About his responce to number 6. Quote “Invoice them and install a virus that can only be shut off by you!”

What if you are not able to access their PC after receiving payment? Do you tell them you added a virus to their system. Man-O-Man I would avoid you like the plague before having you work on any of my systems.

]]> By: Andy K http://www.technibble.com/what-would-you-do-in-these-situations/comment-page-1/#comment-1729 Andy K Mon, 03 Mar 2008 18:04:19 +0000 http://www.technibble.com/what-would-you-do-in-these-situations/#comment-1729 An opinion from a full time tech. Reply to No. 1.) There can't be many cases like this. Just bite the bullet and buy the new power supply or CPU. The customer will be an invalauble reference to list for new buyers of your equipment. Be sure to add a fan filter the second time around. It would be unjust to rule mistreatment unless you had a specific clause in your contract to deny coverage of the warrentee in this instance. Reply 2.) Cover the cost. Deny future guarrentee on the PCI card if damage is caused by mobile phone shock. Obviously, this issue was caused by bad manufacturing of the USB wire used in this senario (no safety's built in). Reply 3.) I feel so sorry for you. Well the customer reliquished temporary control to you to fix his system. I would obviously try using a recovery tool to recover what I could for the customer. The tech really needs to be slapped in the head for not approving such action in writing. The customer should have had a backup of the files before requesting a format. The tech should have asked customer this before hand. Ultimatly, it is the customers fault for putting his data in danger by not having a backup and not having a work order in writing. Reply 4.) By charging for an install (hardware or software) the tech accepts all risks involved in the process. Tech should learn about backups and restore points. Reply 5.) Why the hell would insuance not cover them? Obviously someone did not do there homework on what was covered in their policy. If the insuance company is shaddy, you will have to sue (highly unlikely). The bottom line is, the tech company will be paying for acceptable replacements for all 5 customers long before they ever see a dime of reimbursment from the Insuance company. Reply 6.) If payment cannot be guarrenteed within 48hours of the service call, I deny service for their unit. If hardware installation is involved, the computer is not released to the customer until payment is made in full. If a local is serious about paying you, then there is no reason they cannot comeup with the money within 48 hours. All non-local support requests must be paid immediately after service is rendered. Reply 7.) Depends.. Does the man own his wifes PC and ALL the content on it. He can legally spy all he wants if this is the case. It is no different than a parent monitoring a child's computer or an employer monitoring an employees computer. An opinion from a full time tech.

Reply to No. 1.) There can’t be many cases like this. Just bite the bullet and buy the new power supply or CPU. The customer will be an invalauble reference to list for new buyers of your equipment. Be sure to add a fan filter the second time around.

It would be unjust to rule mistreatment unless you had a specific clause in your contract to deny coverage of the warrentee in this instance.

Reply 2.) Cover the cost. Deny future guarrentee on the PCI card if damage is caused by mobile phone shock. Obviously, this issue was caused by bad manufacturing of the USB wire used in this senario (no safety’s built in).

Reply 3.) I feel so sorry for you. Well the customer reliquished temporary control to you to fix his system. I would obviously try using a recovery tool to recover what I could for the customer. The tech really needs to be slapped in the head for not approving such action in writing.

The customer should have had a backup of the files before requesting a format. The tech should have asked customer this before hand. Ultimatly, it is the customers fault for putting his data in danger by not having a backup and not having a work order in writing.

Reply 4.) By charging for an install (hardware or software) the tech accepts all risks involved in the process. Tech should learn about backups and restore points.

Reply 5.) Why the hell would insuance not cover them? Obviously someone did not do there homework on what was covered in their policy. If the insuance company is shaddy, you will have to sue (highly unlikely). The bottom line is, the tech company will be paying for acceptable replacements for all 5 customers long before they ever see a dime of reimbursment from the Insuance company.

Reply 6.) If payment cannot be guarrenteed within 48hours of the service call, I deny service for their unit. If hardware installation is involved, the computer is not released to the customer until payment is made in full. If a local is serious about paying you, then there is no reason they cannot comeup with the money within 48 hours. All non-local support requests must be paid immediately after service is rendered.

Reply 7.) Depends.. Does the man own his wifes PC and ALL the content on it. He can legally spy all he wants if this is the case. It is no different than a parent monitoring a child’s computer or an employer monitoring an employees computer.

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