Comments on: Turn Price Checks Into Service Calls http://www.technibble.com/turn-price-checks-into-service-calls/ A Resource for Computer Repair Technicians & to get PC tech support help. Sat, 21 Nov 2009 09:20:45 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Shane Fowler http://www.technibble.com/turn-price-checks-into-service-calls/comment-page-1/#comment-5010 Shane Fowler Sun, 21 Dec 2008 21:09:41 +0000 http://www.technibble.com/?p=1508#comment-5010 If I get a call I always try to get the job even if they seem like they don't want to pay much money. A few times their computer is not worth them paying me to fix it and they decide to just buy a new computer and leave me with their old one that I can fix in my spare time and sell cheaply to someone who needs a computer. I've gotten a handful of broken laptops also that way and the lcd screens alone bring $150+. If you can deal with the idea of not making a lot of money on some of the sales you can still get lucky. If I get a call I always try to get the job even if they seem like they don’t want to pay much money. A few times their computer is not worth them paying me to fix it and they decide to just buy a new computer and leave me with their old one that I can fix in my spare time and sell cheaply to someone who needs a computer. I’ve gotten a handful of broken laptops also that way and the lcd screens alone bring $150+. If you can deal with the idea of not making a lot of money on some of the sales you can still get lucky.

]]> By: m goode http://www.technibble.com/turn-price-checks-into-service-calls/comment-page-1/#comment-4553 m goode Tue, 11 Nov 2008 17:29:56 +0000 http://www.technibble.com/?p=1508#comment-4553 That was a very insightful article! I wonder what kind of gadgets technicians are using to keep in contact with their clients. Ever since I started working with Motorola recently, I have become a huge fan of the Krave (motorola.com/krave). With a full html browser and touch screen key pad, I think it is definitely a strong resource for techs on the go. Any thoughts? That was a very insightful article! I wonder what kind of gadgets technicians are using to keep in contact with their clients. Ever since I started working with Motorola recently, I have become a huge fan of the Krave (motorola.com/krave). With a full html browser and touch screen key pad, I think it is definitely a strong resource for techs on the go. Any thoughts?

]]> By: SoLinkable http://www.technibble.com/turn-price-checks-into-service-calls/comment-page-1/#comment-4522 SoLinkable Sun, 09 Nov 2008 04:30:34 +0000 http://www.technibble.com/?p=1508#comment-4522 "Explain To Them That Price Equals Quality" Sadly this is the most difficult, yet most important one. So many people just base their choice on the cheapest with little regard for quality (and I'm guilty of this too). Especially while the economy is in the gutter, you will have a very tough time with this one. My only suggestion with this one is to a)make your price the lowest available or b)figure out why you can't make your price the lowest available... “Explain To Them That Price Equals Quality” Sadly this is the most difficult, yet most important one. So many people just base their choice on the cheapest with little regard for quality (and I’m guilty of this too). Especially while the economy is in the gutter, you will have a very tough time with this one. My only suggestion with this one is to a)make your price the lowest available or b)figure out why you can’t make your price the lowest available…

]]> By: Tampa Computer Repair http://www.technibble.com/turn-price-checks-into-service-calls/comment-page-1/#comment-4513 Tampa Computer Repair Sat, 08 Nov 2008 22:41:37 +0000 http://www.technibble.com/?p=1508#comment-4513 This is great, now if we could only find a secretary who will do exactly as described in here! This is great, now if we could only find a secretary who will do exactly as described in here!

]]> By: Brendan http://www.technibble.com/turn-price-checks-into-service-calls/comment-page-1/#comment-4506 Brendan Sat, 08 Nov 2008 15:28:38 +0000 http://www.technibble.com/?p=1508#comment-4506 Bryce, great article. What you have described are tried and true methods. Though I am just starting to get into the computer service and repair biz, everything you described I learned in the automotive service and repair sector. You did word some things differently from how I handle it, but the differences are very minor. I've never competed on price as an automotive technician, but on quality and service and have prided myself on a very low "come back" rate. One item that I'm not too sure of, but might still apply to computers, would be the question "Are there any other items/concerns/issues that you would like to have addressed today?" This is a question that I started to ask (eventually became a fairly profitable habit) after a client would bring in their vehicle for the service that they already had an appointment for. Don't expect this to always get a bite, as not all consumers may realize there is an issue, or have any issues or concerns beyond what they already have scheduled service for. Bryce, great article. What you have described are tried and true methods. Though I am just starting to get into the computer service and repair biz, everything you described I learned in the automotive service and repair sector. You did word some things differently from how I handle it, but the differences are very minor.

I’ve never competed on price as an automotive technician, but on quality and service and have prided myself on a very low “come back” rate.

One item that I’m not too sure of, but might still apply to computers, would be the question “Are there any other items/concerns/issues that you would like to have addressed today?” This is a question that I started to ask (eventually became a fairly profitable habit) after a client would bring in their vehicle for the service that they already had an appointment for.

Don’t expect this to always get a bite, as not all consumers may realize there is an issue, or have any issues or concerns beyond what they already have scheduled service for.

]]> By: jj2000 http://www.technibble.com/turn-price-checks-into-service-calls/comment-page-1/#comment-4501 jj2000 Sat, 08 Nov 2008 09:27:16 +0000 http://www.technibble.com/?p=1508#comment-4501 i agree totally,excellent artice and it has come at the right time,we are getting more and more calls checking prices and we are turning about 33% into service calls at the moment but i am trying to increase to at least 50%. i agree totally,excellent artice and it has come at the right time,we are getting more and more calls checking prices and we are turning about 33% into service calls at the moment but i am trying to increase to at least 50%.

]]> By: Advanced Computer Group, Inc. http://www.technibble.com/turn-price-checks-into-service-calls/comment-page-1/#comment-4498 Advanced Computer Group, Inc. Sat, 08 Nov 2008 07:13:17 +0000 http://www.technibble.com/?p=1508#comment-4498 Good article. I can imagine It can be very daunting for someone just starting out. Good article. I can imagine It can be very daunting for someone just starting out.

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