Articles
Blogs
Kits
ForumsWe have been talking about automating our computer work on Technibble a fair bit lately and I have recently been introduced to a tool called “Reimage”. Reimage is designed to automate the repair of severly damaged Windows installs.
Through the Reimage website via an ActiveX control, they scan the system files, folders, registry keys and drivers looking for something missing or something that shouldnt be there. This can be anything from missing critical system files to an adware infection of your computer. Once they find the problem, the website fixes it.
As a computer technician I am always sceptical about something that promises so much. So, I took the software for a test drive. I created a virtual machine on my computer which is a copy of Windows, running in a window on my desktop. Its great for testing the effects of viruses and other nasties without putting your computer in danger.
For this test, I installed the application “Starware” (which is known as adware by many companies) because it installs a toolbar, changes your start page and creates ads on websites you are viewing. I also deleted my win.ini file found in c:\Windows\System\.
Anyway, I went to the Reimage website, logged in using the test account I was given for this review and pressed the “Start Repair” button. I installed the ActiveX control that the website uses to scan for problems and let it begin its analysis. This process took around 5-8 minutes on my test runs.
Once the analysis was complete I pressed the “Fix” button and it began the fixing process. During this stage, the website downloaded a few megabytes of information so running this on a cable connection is ideal, but not required. Two minutes later the application asked me to reboot the computer so it can make changes to any in-use or locked system files and once the computer boots up again I am taken to the following page:
As you can see, my Starware toolbar has been removed. I went to check on my win.ini file shortly after and saw that it had been recreated.
Reimages slogan is “PC Repair. In Minutes” and my test runs took around 10-15 minutes, So they definitely live up to their name. Reimage is also is a complete support solution because they will call you if they detect any problems with your repair and help you through it.
As I said earlier Reimage is designed to “automate the repair of severely damaged Windows installs”, but something I would consider a “severely damaged Windows install” is when Windows doesn’t boot at all. If I cant boot the system, I cannot use IE to access the Reimage website right? Well, Reimage have solved this problem by offering a boot CD similar to Knoppix or UBCD4Win so you can rescue easily non-booting Windows installs.
The Reimage website has been created with computer technicians in mind because it allows you to brand the Reimage pages with your own logo so you can safely use it onsite while your client watches without them thinking “I could have just bypassed you and used Reimage directly”. As far as the client knows, its an inhouse application.
The pricing for Reimage works on a per use scale is $150 for 5 uses, $250 for 10 or $500 for Monthly plan (100 repairs). This works out to $30 each when you buy the lowest package or $5 each when you buy the largest. It is a small price to pay considering the amount of time you can save with this application and you can always pass the cost onto the client.
I am really pleased with the results of the repair on my test PC and I would recommend it to anyone. But, you don’t have to take my word for it. I have managed to acquire 3 free uses for Technibble readers so try it out yourself. Grab them quick because they are only valid until the 13th of June.
Get your free uses here:
http://www.reimage.com/registration.php?package=technibble&invitation=e5126f
For more information about Reimage, check out their website here:
http://www.reimage.com
Sounds pretty interesting. I signed up and I’ll give it a spin tomorrow and let you know how it went. =]
It sounds like a great tool. Hopefully one i’ll not be needing myself any time soon ;o)
Yes Reimage is a very nice program. We have them as a “Prefered Vendor” at the National Association of Computer Repair Business owners http://www.nacrbo.com
I just run it and it seems like a great site, and resource. I just hope they get the reports setup. That way we can tell what was repaired.
Oh boy, this sounds like a challenge! I’m going to load up an old Pentium 3 machine with a ton of spyware and viruses and have at it!
I took this for a test drive weeks ago. I purposely infected a PC with 3 common spyware apps, a key-logger and 3 viruses. Reimage completely failed the test as it only picked up 1 of the spyware apps and then was unable to remove it. Everything else went completely un-noticed.
Definitely NOT a reliable tool for a serious tech.
I ran the report this morning, and it claimed to have 8,443 Items Flagged for Repair, and it claims that it repaired them, with No Report to show what was done. It did Mess up some of my settings I had, which it graciously offered to Fix by using the Undo Button on the Site. I am a 15+ Yr. PC Technician, and I think I will leave this alone, and do my repairs the good old fashion way, This is nothing but a pumped up bag of waste that is overstated and Not by any means a solution to repair, especially the rates for using this, No Thanks…
Addition to last Post:
I have seen all kinds of sites that claim to fix things for you, and this one is No different than the others in the way and methods it uses. I don’t have all day to state what it messed up because 99% of it was messed up and No way there were 8,443 items needed repair, this is a clean installation of XP Home SP2 and Very Very Clean from any crap or bugs, So My Question is “What Did it Repair?”, My Answer, Nothing…
Sorry, sorry to the folks at reimage.com, but this is a pretty useless tool. Just for fun, I loaded up a system with a clean copy of XP sp2, and then downloaded a ton of spyware. The easy stuff was removed, like the searchbars in IE, but the other stuff was still there. After running the “fix”, some of the spyware even reinstalled/repaired itself (even though system restore was off). It’s a far cry from fixing a “heavily corrupted” system.
Realistically, this doesn’t seem to do anything that System File Checker (sfc.exe) and a B-class antispyware won’t do.
So, yeah…at $150 per five uses, they need to work on their product a bit.
I ran it and it worked great…
I fired up a VMware test PC and loaded some spyware, a few craplets (death to SONY), a test virus I keep around, also edited the win.ini and even deleted 7 random system dlls.
I pressed start and it baked for about 18 minutes doing its thing , then re-booted and and I have to say i was impressed. It killed the spyware & craplets.
The virus was dead, yet my AV scanner came up w/ the signature as still being there. Not sure how they do this and what that means. Is the virus there or not? It also fixed the Win.ini file and replaced the deleted DLLs.
Overall I am not sure how Reimage does what it does but I like it. Seems like they are are somehow finding the needle in a haystack.
But I agree they need reports so i can see what was done.
See Ya,
Al
I’m running XP SP3 and my system is not yet supported – not a great first impression.
I’ve tested this through the beta. I’ve done 4 repairs in the field with it. It’s repaired each of them. If you read the FAQ/Knowledge base, it states you still need to run AV/AS scans. It is designed to speed up the process of getting you able to run said programs. I will continue to use it.
I think this isn’t really intended for removing hardy malicious software.
More, as it says, to fix damaged Win XP installs. Maybe due to a partially damaged registry, and/or some missing/corrupted system files.
After looking at the reimage website and the comments here, I believe that it may be a useful tool for repairing a hosed windows install, and people should understand it’s not a spyware or virus removal tool. It’s what you use to get the computer working after you’ve removed the crap and it still won’t work right.
My concern, however, is that Microsoft will shut them down for distributing MS files out of their “repository” much in the way they shut down AutoPatcher last year. (Although I think AutoPatcher is back up and running after modifying their software to have the user download the Windows Updates themselves rather than distributing them as part of an ISO as it originally did)
Marc
The main point I was making with my comment was that, for the price, it doesn’t do much. I understand that it’s not going to remove ALL spyware or viruses, and fix everything.
But for ONE fix to cost $30..or $25?
Or even $10 (buy the monthly plan and use it fifty times)…and it doesn’t even do all that much, from what I’ve seen, that’s not saving me any money.
As an experienced tech that deals with windows problems every day, I can install my own drivers, I can fix windows problem, etc.
This just seems to add one more thing to wait on to finish scanning.
Hi All,
My name is Andy and I wanted to say thanks for your comments and for trying out Reimage.
We’ve built this product to help you repair your customer’s computer in record time without loss of data, on-site or remotely. If we are not successful or have damaged the computer the product is equipped with an UNDO function.
I wanted to clarify that Reimage is a tool for fixing damaged XP systems, bringing them into the most common and stable condition. We do this by removing all unknown and bad applications while trying to keep all the legitimate applications. When you run Reimage we assume that the machine is NOT working well and we remove some of the updates that may appear in many registry keys, values and files modifications. When we detach viruses from windows, they will still be present on the disk but not active. If the virus reinstalls itself or if this is a root kit, please run Reimage from our BootCD.
We suggest you check out our website, http://www.reimage.com, for more information on what we do and don’t on our homepage, FAQ section and knowledge base.
We would appreciate if you could share your less successful issues and bugs with our 24/7 support center by emailing support (at) reimage.com.
Thanks!
Andy,
Online Community Manager
Reimage is not for fixing common problems as severe virus & spyware infection. In those cases you rather format and reinstal windows. For a badly windows installation, I would rather reinstall windows for best results.
If Reimage can fix spyware, rootkits, viruses, configuration problems, together a corrupted windows installation and a whole database of computer problems automatically, then It’s worthy. But if it only fixes a bad windows installation, I can just use my xp cd and perform a repair installation, simple as that and won’t cost me nothing.
Oh forgot to mention that if reminage can automatically repair a computer by formating and reinstal windows, backup data for you by following a script, or tuneup a computer to make it run faster, clean up junk, then reimage would be unstoppable! I will go for it to replace employeess ..hahaha.
Sounds nice, I guess its worth a try… Let me get back to you when its done…
Tried this the other day.
Note to Technibble, thank you for the free trial.
Unfortunately, XP Pro SP3 is not supported so I am waiting for a response from the site.
I run an AMD 3200 64 Bit Chit on an ASUS board with 1 GB ram and 1 tB drive.
Brad
I tried this out and while it didn’t preform create it did help. I was handed a machine I wasn’t really getting paid to repair. It was infected with spyware/adware/rogueware. I boot it up I get a bunch of garbage auto starting an app trying to do an install 50 times. I go and run this reimage.com and all that stops. I find the 2 rogueware apps still installed and manually delete them. I don’t know about the app that kept trying to install as it was a legit app. I feel it did a good job helping but I doubt it is worth it in the long run. I returned the laptop said it should be good and they need a good AV package on it.
It looks like it is $150 per month with 5 uses. making the 5 uses not expire would make it more attractive than spending $150 per month.
Why pay $150 a month for this when you can already do everything this offers and MORE with totally FREE tools already in your kit?
Especially when it obviously can’t do all they claim……
I ran this on my XP Pro SP3 system that did actually have some problems on it due to me replacing the hal.dll file with an older version. I wasn’t able to go into standby and a few device drivers were missing.
To begin with, yes it did fix a few of the issues I was having. After the reboot, I checked and am now able to go into suspend. Also, some of the device drivers were fixed (I’m going to assume the suspend issue was related to the drivers missing as it was an IDE controller that I never could find the drivers to.) I was pleased with that fix.
_HOWEVER_ I am not happy at all with everything else it did. Disabled _all_ my startup programs, including my AV. BIG PROBLEM if this had been done on a clients PC and I had missed it (I wouldn’t cause I’m just so spectacular
).
Reading over the list of fixes it supposedly found before I rebooted, a lot of registry keys were “reset” or “disabled”. Obviously keys from the run folder were disabled, and I noticed IE, Windows Media Player, MRU’s and a few other un-needed things were “fixed”. I’ll have to go back and re-apply custom settings I’ve made.
It also reset the language bar to show up on my taskbar and seems to have re-enabled balloon notifications. Start menu icons were also re-installed, things like “MSN Explorer” and Messenger. Completely useless as I removed those for a reason, I don’t want them back. These are things I don’t want to have to deal with after a supposed “fix” of the system. The time it is claiming to save me is nulled by the time I have to go back and re-enable everything it breaks. I know there are deeper issues I haven’t noticed yet and I’ll try and post those when they come up.
All said and done, yes it seems to have fixed a few things for me. I know there is an “undo” option and I will use it to see what happens to reclaim my settings it deleted. I don’t see it doing anything worth $150 for 5 users a month. Especially not if after every repair I have to manually go back and re-enable startup programs and remove things like the language bar that are completely unnecessary. There absolutely has to be a checklist of things you can choose not to repair, and a database of things that shouldn’t be disabled, such as AV programs. This service seems to be more intrusive and reckless than needed, so I’ll be leaving it alone for now. Maybe with user feedback like this they can tweak it to work properly.
Ok so after going back to their website and reading a big more as to what exactly is done, I noticed that it _DOES NOT_ fix driver issues. Sooooo I must’ve actually fixed the IDE controller issue myself? Plus it seems to have removed my latest Windows Updates. Went to WU to check if anything had been removed or added, and the latest batch was there for an install (latest as of 6/11/08) and I had installed those on Tuesday when they were released. I knew there would be deeper issues and I sure hope this isn’t as troublesome for everyone else that uses this service.
If that’s the case then this tool seems a little less useful. If my system was as damaged as to require this service, I’d rather just do a reformat. It might take longer, but at least I know it’s fresh. I sure haven’t saved any time as I’ve had to go through and make sure things still work as they did before. Here’s the kicker for me, I can’t find a way to UNDO anything. On their site it still lists me as having 3 repairs (which obviously I’ve use 1 so 2 should be left) and there is no record of my last scan. Checked the folder it installs in the root drive and there aren’t any lists detailing what all had been removed.
Maybe I’m being a little harsh or not understanding everything involved with the service, but this just seems way too much trouble than it’s worth.
Dear Jay,
as per your question, please run Reimage again on that machine and choose the UNDO, if you cannot access there, go to C:\REI and run REI_UndoUtility.exe.
Regarding drivers – the version you ran does not reinstall drivers but it is fixing the driver stacks which affects on the standby mode.
I would appreciate if you could share with us the settings that we reset and the anti-virus.
please email me at support@reimage.com
– Reimage Support Team
I ran reimage on a computer with tons of spyware. After I rebooted the machine the spyware and viruses did not load on system startup. Ran AVG and Counterspy and then the computer was done.
I’ve noticed that after you run reimage on a windows xp home edition machine then try to use system file checker, the system will think it is windows xp professional and ask for an xp pro disk.
One of the machines I ran reimage on was getting the “Your computer is not genuine alerts” at startup. After running reimage they never came up again.
Support is not good at all. Someone from support told me that it will not fix blue screens because blue screens are always hardware related. Talk to support about other things and they don’t know whats going on.
Dear Jason,
As per your comment about blue screen, please note that Reimage do fix Blue screen issues.
However, Reimage can’t solve issues that are result of bad hardware or drivers.
This of course may change once Reimage will introduce its driver module.
You are more than welcome to contact Reimage support team at support@reimage.com with any concern you may have
– Reimage Support Team
I read the article about Reimage early on when it first got posted and before any comments were made on this site.
Well I had a question for Reimage and I went to their support site. My question involved the signup process. If their support is so good why have I not gotten an answer to my question yet?
Yes I did check my spam bulk folder to make sure.
Dear V;
Any new email sent to Reimage Support is being acknowledged automatically and assigned a unique ticket number as soon as it received. We have reason to believe that if you haven’t receive such acknowledge, it’s either your email wasn’t received at Reimage or Reimage’s answer was blocked by firewall or spam filter.
– Reimage Support Team
I tried Reimage around awhile back and the first few times had issues. But, after reading more about the program I realized what it was suppose to be used for. It’s not a “complete” fix for anything you touch.
With that said I have actually been using it now the way it should be used and have had nothing but “OUTSTANDING” results….And the support “amazing”……Not many places call you afterwards and ask about your experience with their product. I think Reimage is the next big thing….
In my experience, ReImage does what it says. It fixed the issues that I caused and did it relatively quickly. It promises to restore the PC to stable operation and I was satisfied. ReImage doesn’t claim to be a cure-all. It doesn’t claim to remove every virus and every spyware. There are multitudes of programs that do that for us but ReImage is the first tool that I’ve seen that will automatically get a non-booting PC to a stable booting condition.
And they lowered the pricing. $150 per month for 50 repairs per month or $200 for 1 year with 20 repairs.
After a few more tests, I’ll probably sign up.
waste of money if you ask me lol
i would never sign up for this you can have all this and more for FREE.
AND a computer tech would be cheaper and do a better job at that.
A note to all
Please if you are going to use this so called Reimage software on XP system with more than on OS installed MAKE SURE YOU HAVE BACKUP OF YOUR BOOT FILES.
Did any one try this on Raid system?
I just registered on the site to give it a try. Sounds like it has potential. I think the XP SP3 functionality needs to be fast-tracked though, along with Vista.
I looked at the boot disk page and was intrigued, but the generation of the boot CD seems problematic with the licensing issues (legally, wouldn’t you need to make an individual boot CD onsite for a customer using the customer’s own Win XP CD?).
I’m kinda psyched to give it a try though. Too bad I didn’t hear about this 2 days ago. Had the perferct Win XP SP2 laptop to try it out on.
Reimage closed the support few days ago and
I tried to sent email and no one answered me.
If they will continue like that who knows what can be next……
Dear Spider;
Reimage Support is available as always to answer any question you may have.
Any new email sent to Reimage Support is being acknowledged automatically and assigned a unique ticket number as soon as it received. We have reason to believe that if you haven’t receive such acknowledge, it’s either your email wasn’t received at Reimage or Reimage’s answer was blocked by firewall or spam filter.
– Reimage Support Team
Very disappointed, wasted several hours trying to use the windows and boot cd method.
windows method froze at 34%
boot cd method gave me blue screen of death over and over again.
I’ve tried maybe 15 times to use this product (they have given me 7 trials over the past couple of months and I had a bunch that didn’t finish so they didn’t charge me a trial). Not one of them worked. And I really wanted them to work. I used it for virus problems, boot problems, corrupt OS problems, really at least one of everything I ran into and not once did it work.
Bottom line is economics and consistency. I can back up, reload, config (Yes!! driveragent.com) update and restore a PC so that it runs as if out of the box. Guaranteed fix every time. Customer loves the result. Cost is $200. I do 5 of them a day in my shop by myself it’s $1K. Two techs can knock out 10 a day or better and we can typically turn them around in a day. Customer loves it, we love it, absolutely no question the virus is gone or the os is still corrupt. No one comes back with the same problem (or if they do it is self induced and they know it).
Would I like to be able to complelely restore a PC on site regardless of the problem in an hour? Yeah, I guess. But if it costs me $20 or so per fix and I get $87 per hour for the fix and I’m on the hook for free work if it doesn’t do the job, where’s the good deal with that. In a few instances where the customer has proprietary software .. .. ok, maybe 1 instance I can think of it would be nice but really not all that much better than a repair.
In a perfect situation it might be good but I haven’t seen that situation yet.
Is there a stand-along software program from reimage?
OK.. here is a retraction of my previous post.. or at least a correction.
ReImage gave me some more testing time and either they have improved or the magic just kicked in. I’m entering this on a pc that just a couple of hours ago was full of XP Antivirus.. no explorer.. no ‘Run’ .. all the hallmark of a permanently killed laptop. Reload the only choice. But this is a Toshiba and the owner did not have disks and Toshiba in their infinate wisdom once again decided to no longer support this model with restore disks.
So, ReImage it was. And it worked. At least so far. The program fixed all the corrupt OS problems and gave me room to run AVG and Malwarebytes. That plus a few deletions and as far as I can tell this laptop is done.
Really impressive. So 15 or so failures and one success. I’m not 100pct convinced but this customer will love me and that is worth a lot.
Got another trial in the works right now.
Also, jjpullin, you can download your own build disk program from ReImage and, with an XP OS disk, create your own boot disk. I’ve had some trouble with it but am still trying to get one to work all the tme. That would be the last piece to make this worthwhile (well, still need some more successes to go with the 15 failures).
In re-reading the previous posts, it is clear there were many ‘beta’ testers of reimage. We recently purchased a package, and all of the ‘kinks’ and ‘challenges’ mentioned above have been worked out. I use it for clients and it has not failed me. I think it is pertinent to mention that Reimage in my estimation is sold as a ‘fix your virus infected mess’ solution, but ‘repair your os solution’ which is what I need it for. I use ComboFix and SmitFraudFix for the nasties…
PC with XP Pro OS, kept dumping, reloading, dumping, reloading, etc. I had spent over 10 hours attepting to ‘System Restore’, backing up files to ne evail, disc cleanup, etc. Figured I was going to have to replace entire OS as was recommended by all PC techs I had contacted. As a last resort, I tried Reimage, I am totally amazed. It recognized nearly 4,000 errors, 16 viruses, had everything repaired, all my files were still there, ran AVG afterwards. At the moment everything is great, life’s good in the PC world. I will recommend this service to everyone!
Sounds great…But…I will never use a tool like this.
I update and customize computers for my clients.
Most issues can be fixed with a proper cleaning and/or chkdsk /r or other such command prompts…
How useful will this be to me as a start up?
i’ve tried this three times now – all XP rigs
didn’t work once
first one was an ooooooold computer (upgraded from w98) and didn’t have a NIC – it connected to the internet directly to a cox modem through a USB connection – activeX in IE was inop (one of the problems i was being called in to fix) — i figured reimage “could” be the right tool for the job
nope – couldn’t access the internet and thus access the reimage website through a USB connxn
another XP box – this time in a beauty salon – it required from sat pm until some time sunday night
at least they give a discount for excessive delay!
can’t really see any improvement
i guess in their defense, it didn’t actually HURT anything either so… ??
and then today.. two identical IBM thinkpads – XP *whacked* in both – no internet access on either, ipconfig in a command prompt was just blank – wouldn’t recognize USB stick drive (was going to try WinsockXPfix) – just opening explorer would crash the system (desktop icons disappear – open task mgr, start “explorer.exe” to recover) – etc etc etc – like i said: “whacked”
(also.. a quick run of MBAM revealed no viruses)
again, i “want” to see reimage actually WORK and i thought these cases were good candidates for a demonstration
used a reimage boot cd to initiate a repair
nope – the reimage scan got stuck on the first step of five or six for… twenty minutes (too long) – so i got chat support to ask if there could be anything we could do but the guy i got was not very responsive – eventually he said he’d pass me along to someone more experienced
long story longer, the client didn’t have anything important on the HDs, so we restarted and pressed the ThinkVantage button during boot and restored to factory defaults
really… we would REALLY like to see this work! given it three tries now
ReImage started out OK, but lately, it’s been crippling systems more than it has been repairing systems. Short of a format/reload, nothing like ReImage can beat a barrage of malware scans followed by a repair installation of the OS and updates.
Malwarebytes’ Anti-Malware 1.37
Database version: 2186
Windows 5.1.2600 Service Pack 3
28/05/2009 10:23:01 AM
mbam-log-2009-05-28 (10-23-01).txt
Scan type: Full Scan (C:\|)
Objects scanned: 209748
Time elapsed: 43 minute(s), 17 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{61ddcb65-ffa8-42ee-9ab9-88ec8184120c} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a4ab5d2e-ceae-4dd2-b99f-c9508575adc7} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{1be669b7-d464-438a-94a7-7fda6c47ba47} (Trojan.Agent) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\reimage pc booster (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINNT\system32\skinboxer43.dll (Trojan.Agent) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Program Files\Reimage\Reimage PC Booster\Postrebootexecuter.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINNT\system32\skinboxer43.dll (Trojan.Agent) -> Quarantined and deleted successfully.
Wow I just tried Reimage that totally cleared up my terrible could hardly boot very slow and freezing up comptuter after I used another program to update patches etc that totally screwed me up. I could hardly get to safe mode and had to go back to an old restore point to boot into a workable Windows XP. Using Rollback to go back to when working .. didn’t work for some reason.
To my amazement Reimage totally worked installing including old XP patches that would not install via usual Windows update and gave me a fast working system again.
However, I am getting the same virus warning as above on Maywarebytes (but not ESOT). I have booster also. From reading various searches this appears to be a false positive and am having Malwarebytes ignore.
personally i think Reimage is great. we’ve been using it at my job for quite some time now. i just wish they supported Vista.
I visited the site, it was flagged as “Unsatisfactory” by WOT. Please advise the reliability of the site as I noticed it has helped some of you guys in solving problems.
10q.
I blogged about this tool earlier in the month, and gave a satisfactory review because I had used it a few times and it worked out alright… not perfect, but alright.
Later, however, I tried it on two other occasions and both of them were flops:
One time I used it on a virus infected machine, and it couldn’t even help me to the point that I could get any tools to run… and I used the Boot CD, too! I’m pretty sure it was a nasty rootkit that had burrowed deep into the OS.
The other time I was getting some very random and spontaneous reboots. No warning, no clean shutdown. Just, Bam! Reboot. First I thought it was hardware, but I ruled that out. I ran Reimage from the boot CD and it didn’t help at all.
So, you’ve been warned. I’m doing a follow-up post this coming week. The original post is here:
http://aspencomputerservices.com/blog/general-technical-advice/reimage-is-good-but-it-still-needs-some-work/