BitDefender, who make an internet security product, have recently released a faulty update that marks legitimate Windows and BitDefender files as malicious. BitDefender will then quarantine these files identifying them as “Trojan.FakeAlert.5″ resulting in Windows becoming un-bootable.
This faulty update only effects the 64-bit versions of Windows and BitDefender had to have updated itself between the times of 8am and 11:30am on the 20th of March. BitDefender have released a press release containing fixes for the various versions located here.
A representative from BitDefender noticed this blog post here on Technibble and responded with the following:
On behalf of BitDefender, we are very sorry for the problems that our update may have caused. We have also released a solution to this issue, for all affected users, we invite you to access it here:
http://www.bitdefender.com/site/KnowledgeBase/consumer/#638- home users
http://www.bitdefender.com/site/KnowledgeBase/consumer/#643- BitDefender Business Client users
http://www.bitdefender.com/site/KnowledgeBase/consumer/#642- Bitdefender Security for File Server users
If there are any unexpected situations, we kindly ask you to contact our support team directly via email, chat, phone or forum at http://www.bitdefender.com/site/Main/contactEmail/
Thank you for your understanding.
Comments (6)
Seems like a pretty big screw up. I’m almost surprised this kind of thing doesn’t happen more often, though.
i’ll stick to SEP
On behalf of BitDefender, we are very sorry for the problems that our update may have caused. We have also released a solution to this issue, for all affected users, we invite you to access it here:
http://www.bitdefender.com/site/KnowledgeBase/consumer/#638- home users
http://www.bitdefender.com/site/KnowledgeBase/consumer/#643- BitDefender Business Client users
http://www.bitdefender.com/site/KnowledgeBase/consumer/#642- Bitdefender Security for File Server users
If there are any unexpected situations, we kindly ask you to contact our support team directly via email, chat, phone or forum at http://www.bitdefender.com/site/Main/contactEmail/
Thank you for your understanding.
This seems like it would be great for your PR.
This actually happened to me on Saturday. I hopped on my computer that morning and all of a sudden I started getting these virus alerts and BD was deleting my system files. I quickly did a system restore and uninstalled BD. This was a major screw up on their part
@ Denell we are very sorry about your issues and we want to assure you that is was an isolated situation.