Questions and Answers

About a week ago I had a Technibble reader email me to answer a specific question about the computer business to which I did a big write up. Today you guys can ask me almost any question you want in regards to the computer business that doesn’t warrant a large article (though I may expand on it in an article later down the track). I will have the answers in my next post.

Please refrain from commenting on other peoples comments as it makes it easier to answer questions.

To ask a question, just click the “Comment” link below this text. As always, you don’t have to sign up to comment and you can even post anonymously.

Fire away.



Bryce Whitty

About the Author

Bryce Whitty
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Bryce is an Australian computer technician and the founder of Technibble. He started his computer repair business when he was 17 years old and is still running it 9 years later. He is an avid traveller and spends at least a month of the year in another country.

Comments (9)

  • focuz says:

    I know you mention you make everyone paying with check sign a workorder. Once the check clears would you say its safe to throw the paper away or do, and just keep your invoice as a record of the job?

  • Jason Porter says:

    Just because you asked for questions, I’m going to ask one. I want to know what hours you work? Do you put in a regular 40 hour work week? Or just work “as needed”. Personally, I work a full time tech job (40+ hours) and my wife and I run Porter Computer part time). We put in many hours in just the operation and promotion of PC even when we aren’t getting billable time. Wonder how you handle it?

  • Jeff J says:

    Whith the prices of computers continuing to drop do you feel that the computer service business is still a viable business to run? What computer services do you feel are the most profitable?

  • John says:

    If someone has an anti virus software such as norton or mcafee and they ask you to upgrade it would you mention that you can get avg for free.would you think that if they did get a virus after you installed avg that they might say its ure fault for recommending a free one.

  • Interstella says:

    When replacing faulty parts for home users which you don’t have in your car/van stock, should you charge extra for time taken in making a return journey to them with the part or time taken to get the part – always/never/depends on customer/whether you ‘should’ have had it in stock etc?
    Also, would be very interested to see a top 10 list of most common problems you find with home PCs compared to business PCs?

  • Hi, heres mine.. if you come across a problem which you are sure has been caused by a faulty or malfunctioning hardware, but you cant prove it to the client as you dont have a compatible replacement part to test it with. What do you do in such a situation ? Accept that you could’nt pin point the problem and could’nt fix it and not charge, or just ask the customer to get a new part himself and charge him for the hour’s you spend diagnosing the problem ?

  • SteveinFlorida says:

    Do you always have your clients sign a form stating that they could lose their data before you begin work? For instance, would you have them sign it if they just wanted a wireless card installed?

  • don flynn says:

    my son droped his laptop and the screen is all screwed up, over half you cant see through, but the computer still works, can we get the screen replaced thanks

  • Administrator says:

    Don Flynn, the answers to these questions have already been posted. As for your laptop issue, get a technician to look at it and he will tell you whether it is worth repairing.