Panda Ransomware Decrypt Tool – Restore Encrypted Files

Published 3rd October 2013 By Husayn Jamal
Panda-RDT-Featured

Panda Ransomware Decrypt Tool is a small, and freeware software that allows you to restore files that were renamed or encrypted on your client’s computer due to a virus infection.

Here’s the scenario; you have already removed a virus from your client’s computer, but some of the files that were affected can no longer be opened or accessed. Panda Ransomware Decrypt Tool allows you to restore and decrypt these files so they can be used.

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Tech Insight on the Mobile Device Repair Industry

Published 1st October 2013 By Micah Lahren
Mobile Device Repair Industry

Mobile devices have a knack for jumping out of consumers’ hands without any advance notice, and the question that comes up immediately after the event is a very old one. Repair or replace? Technology is moving at a breakneck pace, faster than ever before. If you had told someone in the early nineties how many gigabytes can now be easily stored on something smaller than a fingernail, they would probably laugh or even mock you.

The early computers for general consumer use cost several times what their value is now, and they only had a fraction of the computing power of today’s devices. Now, more than ever before, there is a finer line between the decision to replace or repair, as far as economic concerns go.

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Bitdefender Mechanic – Stability and Privacy Advisor

Published 26th September 2013 By Husayn Jamal
Bitdefender-Mechanic-Featured

Bitdefender Mechanic is a somewhat small freeware program that allows you to diagnose and detect which applications are crashing and causing errors on your client’s Mac, as well as make privacy recommendations and provides notifications of software vulnerabilities.
As a technician, you may have encountered a client who has contacted you, complaining that their Mac continually crashes and causes system errors. With Bitdefender Mechanic, you can quickly diagnose and solve these issues in a few clicks.

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Collecting Credit Card Payments for Techs

Published 20th September 2013 By Micah Lahren
Payment with credit card

Maybe you’re just starting up and considering how you’ll take payments from customers. Perhaps you’re a veteran in the industry who has always preferred cash or check to any other payment type. Whatever the case, plastic is the preferred method for a lot of clients, for several reasons. It helps them keep track of expenses rather easily, keeps them from having to carry a wad of paper bills around to be dropped, forgotten, or stolen, and there are other benefits as well, depending on the card type and institution.

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Process Hacker – Monitor, Debug and Detect

Published 19th September 2013 By Husayn Jamal
Process Hacker - Featued

Process Hacker is a small, portable and freeware program that can help you easily monitor system resources, debug software and detect malware, all in one free and simple program.
As a technician, you have probably used Process Explorer in the past, but Process Hacker comes with some small, but noticeable advantages such as the symbolic access masks (read, write, etc.) compared to Process Explorer’s number masks (0x12019f). Another advantage of Process Hacker is that it is more customizable than Process Explorer and is open source. More advantages are listed at the developer’s website below.

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How to Close on the First Call

Published 17th September 2013 By Ric Chapman
Fear of the phone

Our PC repair businesses often rely on the generation of incoming calls and is something we work painstakingly hard at generating through advertising and various other tried and tested methods, but receiving a call is no guarantee of receiving business and closing the call on first contact is a sales skill that requires serious practice. In reality the majority of calls I receive are scouting the area for prices and for the potential customer to get a feel for the businesses they approach, the reality is if you let that potential customer slip through then it’s unlikely they’ll call back. There’s always someone cheaper and they might find someone more convincing. To help you get a head start we’re going to cover the basics of how you can close on the first call.

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AdwCleaner – One-Click Malware and Toolbar Removal

Published 13th September 2013 By Husayn Jamal
AdwCleaner-Featured

AdwCleaner is a small, portable and freeware program that can easily remove stubborn toolbars and other malware from your client’s computer. As a technician, you may have encountered a client with an endless sea of browser toolbars and add-ons that they never used or even meant to install, but came with that latest update to Java or some other software. AdwCleaner allows you to remove these toolbars and other hidden malware in a single click.

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Mhelpdesk and Technibble – Your competitor is crushing it with mobile-cloud technology, are you?

Published 10th September 2013 By Bryce Whitty
mHelpDesk

Our friends over at Mhelpdesk would like to invite you to a webinar on the topic “Your competitor is crushing it with mobile-cloud technology, are you?”.
A lot of people have asked about this and we thought it would be really insightful to share with our community.

When: Wednesday September 11th
Time: 4pm EST (American)
Where: join.me/mhelpdesk

Register here: http://mhelpdesk.com/technibble-webinar/

Even if you don’t attend, be sure to register so you can get a copy of the webinar after it’s finished. Also, a special coupon code will be given to members after the Webinar

Sign up here: http://mhelpdesk.com/signup/

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McAfee Stinger – Specialized Virus Detection and Removal

Published 5th September 2013 By Husayn Jamal
McAfee Stinger Featured

McAfee Stinger is a medium sized and freeware software that can help you easily remove certain rootkits and viruses from your client’s computer.
As a technician, you have probably used Malwarebytes, and maybe even Hitman Pro in the past, but McAfee Stinger is a great tool to help you remove some threats those tools might not be able to find and remove.

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Dealing with Cheap Competition in the Tech Industry

Published 1st September 2013 By Micah Lahren
There's one in every crowd in cheap competition

You’ll find them in most metro areas – the ‘technicians’ who post on Craigslist or use other forms of low cost advertising, who often perform bad work and make obvious mistakes. They might only charge $20 for their work, and sometimes it’s good, but often it’s bad, when it’s not a simple repair task. How can experienced technicians compete with cheap inexperienced competition?

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