For thousands of years, we’ve been tracking time, for business or other purposes. The ancient Egyptians used shadow clocks. Sundials were popular for a while, but it’s difficult to carry one around with you. Now we have all manner of digital time tracking devices and utilities. As technicians, we need an accurate way to keep track of time spent on the job, and when you have many going at the same time, it can easily get away from you. You might find yourself trying to figure out how much time you spent on certain jobs at the end of the day so you can add it to your logs and in turn, convert those logs into invoices. There are a few handy tracking applications available on the web, but we’re going to focus on what will be especially useful for technicians and those in the computer technology industry.Read full article...
This week on Technibble, we are going to take a look at the software Time Freeze by ToolWiz. ToolWiz Time Freeze is a simple and instant system restore software to keep a computer safe from undesired or unwanted changes.Read full article...
‘You’re estimating $250 to repair this computer? But I bought it for only $400! I could go get a brand new one for $150 more!’ While this may not be true in every case, often the repair of an electronic device can be equal to 50% or more of the actual purchase cost at retail value. Why is it often cheaper to replace an electronic device than repair it? Furthermore, what course of action do you recommend to your clients in the face of the growing trend of expensive repair and inexpensive replacement?Read full article...
Article by Gordon Tan:
It’s funny to think I’ve been in the IT Support game for 10 years. It feels like only yesterday I was driving around with my car and mobile phone crawling under people’s desks to fix their PC’s. Now, things have changed slightly – we employ over 30 staff and I shuffle a lot more papers than I get my hands dirty, which is sometimes tough being a geek at heart!
PC-Wizard is a moderately sized, portable and freeware application designed to collect and report the hardware specifications of your client’s computer.
When diagnosing a client’s computer, a lot of the essential information, such as the processor and the amount of RAM installed is very easy to find, but other information, like the model of the network card and hard drive, among others, can be difficult to pinpoint.
PC-Wizard scans your client’s computer and returns a detailed report about the hardware inside the computer, allowing you to make a more accurate diagnosis.
Installing apps on a Mac can sometimes be a long and tedious process, especially when dealing with your clients. As a technician, you have a lot to do in a day, and manually installing apps for your clients can consume valuable time in your busy schedule.
GetMacApps makes it easy for you to batch install multiple Mac Apps for your clients, usually, in under a minute.
Just a reminder to all the technicians out there that the CallThatGirl’s 3 eBook sale for $29 USD ends on Thursday June 20th 2013.
For those of you who missed our writeup about the sale before, you can read about it HERE.
The books that are included in the eBook bundle are Call That Girl’s Guide to Remote Support, Call That Girl’s Guide to Social Media and Call That Girl’s Manual of OperationsRead full article...
Lisa Hendrickson, also known as “Call That Girl” has become somewhat of a mini celebrity here on the Technibble forums. For those who dont know her, she is a successful computer business owner does the majority of the her work via remote support and her main source of clients is social media.
Lisa has written 3 books on her experience which are constantly updated:
- Call That Girl’s Guide to Remote Support
- Call That Girl’s Guide to Social Media
- Call That Girl’s Manual of Operations
The price of these books were previously $29, $10 and $20 but right now they are on sale for only $29 for all three! I feel its too good a sale for Technibblers to miss.
As I said before, Lisa constantly updates her books so if buy now you also get the newest edition of the Remote Support book for free when it gets released.
This offer is only available until Thursday June 20th 2013, so grab it while you can.Read full article...
LastActivityView is a small, portable and freeware application designed to instantly collect system information and create a log that is easy to understand and records many of the actions performed by the user on the computer.
As a technician, your job is hard enough from diagnosing and solving complex computer issues to virus and spyware removal, and being accused of creating complications with a client’s computer is something you really don’t want to hear on a Monday before having your morning coffee. You can make your job a little easier by using LastActivityView to quickly generate a report showing the last actions that the user did and that the client was the one who downloaded the virus and not you.
Most of Technibble readers have probably heard about the computer repair software D7. For those of you who havent, we did a large writeup on it in the past. In short, D7 is a “swiss army knife” of computer repair tools and fixes wrapped up in a single application.
Instant Housecall is remote support software with some great features such as accepting payments online, screen recording and the ability to brand the application.
Instant Housecall and D7 have teamed up to create what they call “Remote D7″. Remote D7 is more than just loading D7 through a remote session though, it is a version specifically designed for remote support.
- Quick question on macmail and icloud
- Intermittent network fault
- Titanfall : Any technibblers ?
- I think I like the fans the best ………
- Open DNS pro, anyone using it for their MSP customers?
- All folder contents, no folders
- 3 TB only reading as 746GB :(
- missing or corrupt c:\windows\system32\config\system
- A Couple of Questions