Why I Fired All of My Residential Customers

Published 13th March 2014 By Ric Chapman

I appreciate that many business owners are probably reading on aghast about what sounds completely and utterly unforgivable, but on reflection it has probably been one of my best and liberating decisions to date. By letting go of the people I thought imperative to my business I quickly discovered that they were the ones holding me back professionally and personally. This mass firing has been something that has happened gradually over the course of about 18 months and I now consult directly with business owners which has produced an increase in my profits and the quality of my work life balance.

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How Much Should I Charge? – Pricing Strategies for Computer Technicians

Published 6th March 2014 By Micah Lahren
Price Strategies

‘How much should I charge?’ That’s a common question among repair technicians just starting out, and sometimes even veteran technicians will want to revisit their pricing and rate strategy from time to time to re-evaluate their options. Should you charge by the hour, charge flat rates, or charge variable rates?

How much are you really worth? How much should you be charging? Let’s go through a checklist of factors you can use to get a better idea of how to orient your pricing strategy.

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How to Deal with the Stigma of Being a “One Man Shop”

Published 3rd March 2014 By Micah Lahren
Computer technician One man shop

Sooner or later it comes up in a discussion with your clients. ‘How many partners do you have?’ ‘Do you work by yourself?’ ‘Is it just you?’ ‘Are you the only technician behind that logo?’ Some businesses have contracted one man shops in the past and something happened and they got left in the lurch. Tragic accidents happen, health issues appear, life emergencies suddenly pop up without warning.

As a result, some business managers have decided never to do business with one man shops again on that basis. If you’re a one man shop, how do you deal with that ‘prejudice’ toward your services? How can you work towards restoring their confidence and their faith in your capability and dependability as a ‘one man shop’?

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Ask The Readers: The One Piece of Advice You Wish You Could Have Told Your Past Self

Published 27th February 2014 By Bryce Whitty

I havent done an “Ask The Readers” post in a long time and its about time for another one. We always end up with tons of amazing answers in our comments so I would love all readers to take part in this because the more you put in, the more you will get out of it.

Everyone has that one main piece of advice that changed their life/business that they wish they knew when they were first starting out. So, I want to ask the readers:

What is that one piece of advice you wish you could have told your past self as a Tech/Business Owner?

Your comment can be as long or as short as you want and as always, you dont need to sign up to anything make a comment and you can even reply anonymously if you want.

To the people reading this via emai, RSS or any other non-site: Please leave a comment on the site here. I want everyone to be able to read your response.

Look forward to hearing your responses!

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$29 Remote Support, Social Media & ManOps eBook Sale Ends Soon!

Published 25th February 2014 By Bryce Whitty

Just a reminder that CallThatGirl’s $29 eBook sale ends Midnight Feb 26th 2014 American EST. So grab it before you miss your chance!. For those of you who havent heard about this sale, you can read the article I wrote about it last week on why they are worth getting.

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Posted in Deals

CRM Integration for Finance Software

Published By Micah Lahren
Finance Software Integration

Many Techs started out by simply providing services, and eventually a business built up around it, and they searched for business solutions such as CRM software and finance software as they needed it. Later down the road, you might find yourself tiring of switching from one CRM to another, and then back to your finance software, and then back to your CRM, making excessive use of text clipboards. CRM integration could save you a lot of time. What CRM solutions integrate with popular finance software models?

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Remote Support, Social Media & Manual of Operations eBook Set on Sale for $29

Published 19th February 2014 By Bryce Whitty

I have been keeping an eye out for computer technician related deals and I have found another great one. Right now, CallThatGirls three ebooks, “CallThatGirls Guide to Remote Support”, “CallThatGirls Guide to Social Media” and “CallThatGirls Manual of Operations” are currently on sale for just $29 USD (previously $49) and well worth snapping up while you can (ends Midnight Feb 26th 2014 US EST). For those of you who dont who Lisa (CallThatGirl) is, or anything about her books, let me explain both and tell you why grabbing these is a smart business move.

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Posted in Deals

Hardware Stocking for Technicians

Published 16th February 2014 By Micah Lahren
hardware stocking for computer technicians

It seems your client’s power supply failed on their desktop computer. They need it back up and running now. Not tomorrow, not ‘next Monday’, and certainly not ‘three to five business days’ later. Do you have a spare power supply unit in your shop? Can you run down the street and grab one from a hardware store, or are you the only hardware store in town?

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Solve Common Chromebook Issues with this ChromeOS Troubleshooting Flow Chart

Published 12th February 2014 By Bryce Whitty

If you have ever had a Chromebook land on your workbench, you will see that they are fairly different to PC and Mac laptops. While they look similar, their operating system is a very stripped down Linux build focused around Google Cloud services. The majority of it is based around the Google Chrome browser and they work more like a thin client than a regular laptop. This makes doing troubleshooting work on them a little different.

Someone named Ray Nolan has recently created a basic troubleshooting flow chart for Chromebooks that some readers may find handy. Keep in mind, this contains some very basic troubleshooting steps that any computer technician should know, but does show you some ChromeOS specific steps and some good links to find more advanced information.

You can check out the Chromebook Troubleshooting Flow Chart Here (1400×3551, 830kb)

[Alternate Link]

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MalwareBytes to Switch to Subscription Licensing Model – Time to Buy Up Lifetime Licenses

Published 9th February 2014 By Bryce Whitty

MalwareBytes has recently announced on their forum that they will be switching to a subscription model for the next version of their popular Anti-malware software. It will cost $24.95 USD per year and will begin with the upcoming launch of version 2 of MalwareBytes Anti-Malware.

MalwareBytes have said they will honour existing lifetime licenses meaning if a user has a lifetime license for version 1, they will continue to have a lifetime license for version 2.

Now would be a great time to buy up multiple V1 lifetime licenses to get the V2 lifetime licenses. Luckily, AntiMalware Pro version 1 Lifetime licenses are currently on sale for $14.95 (50% OFF) at Newegg.com (Maximum of 5) for the remainder of February 2014. You can find the link and coupon code on our Deals Forum here.


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