It happens often. Many customers don’t view their machines with the view that at any time, their data storage hardware could fail. They don’t schedule a backup, and when their hard drive does fail or has issues, you’re called up to recover the data. There are many good tools for recovering data from a failing hard drive, and we’ve covered those in the past. The question is, at what point do you decide either not to do the data recovery at all, or to give up trying to recover the data because you’re having issues accessing it?Read full article...
I would like to to show you something we have been working on for quite some time. We will soon be releasing version 3 of our popular Computer Business Kit and one of the new features is the ability to fill and sign the forms on tablets. In this short 5 minute video, I show you how this can be done and how you could use it while onsite at a clients location.
Contribution by Paul Apking
Ever had the need to find a manual for a job but couldn’t find it? Losing a manual happens all the time when it’s something that isn’t used on a regular basis. Using Google or another search engine takes time to sort through all the results which is a waste of precious time most of us don’t have…ManualsLib to the rescue!
ManualsLib is a vast resource of knowledge for all technicians. It’s a huge repository of manuals that can be saved in different ways. Using the online database, techs can search for lost manuals using multiple queries but the most efficient way is to use the model number of the product.
Fab’s AutoBackup 5 Pro is the newest version of Fab’s AutoBackup and includes some brand new features that make it a must have for most computer repair technicians. I’ve reviewed the program and it’s fantastic.
Bryce wrote an excellent review of Fab’s Autobackup 4. The key function of this program is the ability to migrate user profiles and settings from an old installation of Windows into a new installation. This is especially handy when upgrading a client computer or backing up before doing the infamous “nuke and pave” to fix malware or other Windows problems.
Whether you are just starting out or you’ve been established for a while, you’ll soon find out the importance of networking with others in the business community. Here are some ways to help your business grow through networking.
There’s no doubt about it, pricing strategies can make or break any service business. Rates that are too low will reflect badly on your services as well as probably leave you with unpaid bills and potential bankruptcy. Rates that are too high can chase customers away and give you a bad reputation. Have you considered converting your rates over to flat rate pricing completely? What are the benefits of flat rate pricing, especially for the computer repair industry? Let’s take a look at four main benefits of flat rate pricing.Read full article...
We’ve all probably had customers from the full range of clients, from those who let you finish the job and refuse to pay anything, to clients who receive the bill and then proceed to give you a large tip, perhaps 50% more of your invoice, because they’re so impressed with your work. Advertising plays a part, but you need selective advertising, a professional aspect, attention to your services, among other things. How can you find those really good clients? Even more importantly, how can you find high paying long term clients?Read full article...
While many technicians start with residential clients and have aspirations to graduate from them, there are some distinct advantages to staying within that business model. Moving from residential break-fix into corporate managed services isn’t your only career path.
Ric wrote a few weeks ago about why he fired his residential computer repair clients. While everything with what he said is true, there’s a whole other side of this work. Here are the reasons I focus on residential clients.
Many computer repair customers come into the shop or call you to fix a relatively simple issue, and you could fix the issue, hand them an invoice, get paid, and leave. You could also turn that simple job into a marketing opportunity. Handing them a business card is a start, but you could go even further and earn more on that same job by creating marketing opportunities. Here are some tips to turn a simple job into an opportunity to earn more on that job as well as perhaps even start a referral network starting with that customer. Make a checklist out of these and put it where you can refer to it easily and inconspicuously every time you deal with a customer, or commit the steps to memory.Read full article...
If you are a member of the Technibble forums, you probably have noticed Lisa from Call Girl talking often about remote support, Microsoft Exchange and Office 365. She just completed her 4th eBook which is a full step by step eBook about how to migrating from pop/IMAP to Microsoft Exchange, a full step by step instruction guide.
I have read this and if you are looking at getting into remote support, its definitely worth checking out. Im mentioning this now because it just came on sale for $29 USD which I think is well worth snapping up at this price (sale price ends 3rd of July). Its got a 60 day money back guarantee so there is no risk if you dont like it.
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