We’ve all probably had customers from the full range of clients, from those who let you finish the job and refuse to pay anything, to clients who receive the bill and then proceed to give you a large tip, perhaps 50% more of your invoice, because they’re so impressed with your work. Advertising plays a part, but you need selective advertising, a professional aspect, attention to your services, among other things. How can you find those really good clients? Even more importantly, how can you find high paying long term clients?Read full article...
While many technicians start with residential clients and have aspirations to graduate from them, there are some distinct advantages to staying within that business model. Moving from residential break-fix into corporate managed services isn’t your only career path.
Ric wrote a few weeks ago about why he fired his residential computer repair clients. While everything with what he said is true, there’s a whole other side of this work. Here are the reasons I focus on residential clients.
Many computer repair customers come into the shop or call you to fix a relatively simple issue, and you could fix the issue, hand them an invoice, get paid, and leave. You could also turn that simple job into a marketing opportunity. Handing them a business card is a start, but you could go even further and earn more on that same job by creating marketing opportunities. Here are some tips to turn a simple job into an opportunity to earn more on that job as well as perhaps even start a referral network starting with that customer. Make a checklist out of these and put it where you can refer to it easily and inconspicuously every time you deal with a customer, or commit the steps to memory.Read full article...
If you are a member of the Technibble forums, you probably have noticed Lisa from Call Girl talking often about remote support, Microsoft Exchange and Office 365. She just completed her 4th eBook which is a full step by step eBook about how to migrating from pop/IMAP to Microsoft Exchange, a full step by step instruction guide.
I have read this and if you are looking at getting into remote support, its definitely worth checking out. Im mentioning this now because it just came on sale for $29 USD which I think is well worth snapping up at this price (sale price ends 3rd of July). Its got a 60 day money back guarantee so there is no risk if you dont like it.
In a previous article we talked about setting up a Tech Toolkit, and as we well know, the Tech industry is a constantly growing and evolving field. That means your portable apps and software needs to be constantly updated as well, or you’ll be carrying around outdated software tools. That might not seem like a huge problem at first, but when you consider vulnerabilities that affect older versions, and new, better, and faster features in newer versions, which often help you work faster and more efficiently, it’s the logical choice to keep your tools updated, and Ketarin helps you do that.Read full article...
Are you new to the computer repair industry? Perhaps you’re wondering, ‘How do I get started? What tools do I need? Do I need multiboot USB drives or a massive repair CD collection? Where do I get the tools?’ In this article we’ll take a look at some of the basic starting tools new Techs should include in their toolkit, and where to get them. Don’t be afraid to branch out and try new and different tools than the ones mentioned here, because as I mention later, that’s part of being a Tech.Read full article...
Although I’ve been out on my own for ten years as a business owner, I’ve been hiring technicians for another 20. The process I use has three separate stages: email, VoIP/phone, and in-person. The goal is to examine three ways prospective technicians will interact with clients and team members. Here’s how I do it.
Many techs use CrystalDiskInfo as a tool for HDD diagnostics and call it a day. It’s a great tool to quickly identify issues with a suspect drive but it’s intended purpose is to monitor SMART data and report anything that may fail or has reached a certain threshold.
This tool shouldn’t be used for diagnostics, only for SMART monitoring. In many instances, unless the drive is failing or has multiple bad sectors, it won’t be flagged for drive failures in a monitoring tool. GSmartControl is a much better tool for getting the job done right!
Effective marketing is key to growing your business. Of course, you can used paid mentions aka ads. However, customers trust unpaid mentions much more. The standard term for these are earned mentions: you earned the right to have your name mentioned instead of paying for it. These show up higher in search engine results and customers trust them over ads. Here’s how to do it.
On August the 4th to the 6th 2014, CompTIA Channelcon (http://channelcon.comptia.org/) will be hosted in Phoenix Arizona. CompTIA Channelcon is big-tent event for the IT channel, featuring solution providers, vendors, distributors and media – giving attendees the chance to learn from each other and the industry’s thought-leaders.
This is a great opportunity for computer technicians to find out about products and services that can help them with what they do and ask any questions. It is also a great opportunity to meet a bunch of fellow Technibblers who will be attending.
Our friends over at InstantHousecall have been very generous and would like to sponsor 30 Technibblers to attend this event for free (regular price $250). This includes all educational events put on by CompTIA over three days, most meals, some great break-out sessions, the unconference, networking opportunities, and the access to the Vendor Technology Fair.
This will be on a first come first serve basis and you will still need to find your own way to the event as well as have somewhere to stay.
If you are interested, there are 3 steps to reserve your ticket
– Register with CompTIA (promo code CC14Housecall)
– Book your hotel ($139/nt preferred rate, includes WiFi; enjoy additional amenities with optional $25/nt resort fee)
– Register with Instant Housecall using the form on this page
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