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How to Prevent Technicians from Stealing Business

Published 4th August 2014 By Dave Greenbaum
stealing business

When it’s time to grow your business beyond just yourself, one of the biggest concerns computer repair business owners tell me is, “I’m afraid if I bring someone on board, they’ll steal clients and steal business.”  I’ve learned some key ways to protect your business and your client base.

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How the Computer Business Kit v3 Will Save You Money

Published 29th July 2014 By Bryce Whitty
D7II Discount, RepairShopr Discounts, CommitCRM Discounts, Fabs Autobackup Discount, RepairShopr Discount, Screenconnect Discount, mHelpDesk Discount, Instant Housecall Discount

When I created the new Computer Business Kit version 3, my goal was to deliver so much value that it simply pays for itself over and over. You have already seen a glimpse of the computer business forms and their PDF versions in my last post.

The Business Kit has lists of parts suppliers, marketing templates and stock photography. All of this is designed to save you time. Now I want to show you how the Computer Business Kit v3 will save you money.

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Should You Risk Recovering Data Yourself? or Should You Outsource It?

Published 25th July 2014 By Micah Lahren
Hard Drive Data Recovery

It happens often. Many customers don’t view their machines with the view that at any time, their data storage hardware could fail. They don’t schedule a backup, and when their hard drive does fail or has issues, you’re called up to recover the data. There are many good tools for recovering data from a failing hard drive, and we’ve covered those in the past. The question is, at what point do you decide either not to do the data recovery at all, or to give up trying to recover the data because you’re having issues accessing it?

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Fill & Sign Computer Technician Forms on a Tablet

Published 23rd July 2014 By Bryce Whitty

I would like to to show you something we have been working on for quite some time. We will soon be releasing version 3 of our popular Computer Business Kit and one of the new features is the ability to fill and sign the forms on tablets. In this short 5 minute video, I show you how this can be done and how you could use it while onsite at a clients location.

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ManualsLib: End Your Search for Computer & Hardware Manuals

Published 18th July 2014 By Contributor Manuals Library

Contribution by Paul Apking

Ever had the need to find a manual for a job but couldn’t find it? Losing a manual happens all the time when it’s something that isn’t used on a regular basis. Using Google or another search engine takes time to sort through all the results which is a waste of precious time most of us don’t have…ManualsLib to the rescue!

ManualsLib is a vast resource of knowledge for  all technicians. It’s a huge repository of manuals that can be saved in different ways. Using the online database, techs can search for lost manuals using multiple queries but the most efficient way is to use the model number of the product.

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Fab’s AutoBackup 5 Pro Review

Published 14th July 2014 By Dave Greenbaum
Fab's AutoBackup 5 Pro Software Review

Fab’s AutoBackup 5 Pro is the newest version of Fab’s AutoBackup and includes some brand new features that make it a must have for most computer repair technicians. I’ve reviewed the program and it’s fantastic.

Bryce wrote an excellent review of Fab’s Autobackup 4. The key function of this program is the ability to migrate user profiles and settings from an old installation of Windows into a new installation. This is especially handy when upgrading a client computer or backing up before doing the infamous “nuke and pave” to fix malware or other Windows problems.

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Posted in Reviews

How to Network For Referrals as a Computer Technician

Published 11th July 2014 By Dave Greenbaum
Business Networking

Whether you are just starting out or you’ve been established for a while, you’ll soon find out the importance of networking with others in the business community. Here are some ways to help your business grow through networking.

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Why You Should Use Flat Rate Pricing as a Computer Technician

Published 8th July 2014 By Micah Lahren
Flat Rate Pricing

There’s no doubt about it, pricing strategies can make or break any service business. Rates that are too low will reflect badly on your services as well as probably leave you with unpaid bills and potential bankruptcy. Rates that are too high can chase customers away and give you a bad reputation. Have you considered converting your rates over to flat rate pricing completely? What are the benefits of flat rate pricing, especially for the computer repair industry? Let’s take a look at four main benefits of flat rate pricing.

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How To Find High Paying Computer Repair Clients

Published 2nd July 2014 By Micah Lahren
high paying

We’ve all probably had customers from the full range of clients, from those who let you finish the job and refuse to pay anything, to clients who receive the bill and then proceed to give you a large tip, perhaps 50% more of your invoice, because they’re so impressed with your work. Advertising plays a part, but you need selective advertising, a professional aspect, attention to your services, among other things. How can you find those really good clients? Even more importantly, how can you find high paying long term clients?

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Focusing Exclusively on Residential Computer Repair Clients

Published 1st July 2014 By Dave Greenbaum

While many technicians start with residential clients and have aspirations to graduate from them, there are some distinct advantages to staying within that business model. Moving from residential break-fix into corporate managed services isn’t your only career path.

Ric wrote a few weeks ago about why he fired his residential computer repair clients. While everything with what he said is true, there’s a whole other side of this work. Here are the reasons I focus on residential clients.

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