11 Products and Services You Can Up-sell and Cross-sell Your Clients

Published 13th November 2012 By Bryce Whitty
Up-Selling your Services

“Would you like fries with that?” is probably one of the most well known cross-sells in today’s society. McDonald’s restaurants do this because it simply makes them more money and at the end of the day this is what most businesses are about – making money.

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Fighting the Good Fight: An Interview with Malwarebytes Founder Marcin Kleczynski

Published 6th November 2012 By Derrick Wlodarz

If you’re involved in serious malware removal these days, chances are that Malwarebytes has a soft spot in your heart. Technicians around the world (including my own company) have been combating “virtual gunk” on customer PCs with the help of Malwarebytes Anti-Malware since its first release back in 2008.

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Grow or Die, the Choice is Yours

Published 1st November 2012 By Contributor

Guest Post by Ronn Hanley:
My home based clients don’t do business with me because I know more than they do about computers, networks, and servers – there’s always someone who knows more about those things and my clients know it.

They do business with me because I insist on making the interactions with them reasonably pleasant.  They are happy to see me coming and know that I’ve helped them in the past and will do what I can to help them now.  Many of them understand that I can’t solve every problem, but they’ve grow to understand that I will do my best.  I make it clear to them that they aren’t simply numbers on a spread sheet.  I enjoy helping even when things are blowing up in our faces and the world appears determined to stay in disaster mode.

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How OpenDNS Works and Why it Can Benefit Your Customers

Published 30th October 2012 By Derrick Wlodarz

Your customers likely have little to no idea what goes on behind the scenes to make the internet a pleasant place for the non-geek. One of these important supporting factors is the technology behind DNS (Domain Name System) which acts as the invisible address book for any and every website they choose to visit. To the normal user, it’s Microsoft.com; but we all know that in reality, is where they’re truly going.

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Kill the Employee Mindset or your Business is Doomed

Published 25th October 2012 By Contributor

Guest Post by Ronn Hanley:
On paper my business is three years old.

In reality, it began more than 30 years ago.

The desire to own my own business isn’t new. I’ve always known that I have less control of destiny if I work for someone else. The problem is, early education, a large portion of average home life and life’s general experience doesn’t prepare you for being your own boss.

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Migrating from Exchange to Google Apps: 3 Marketplace Apps to Fill the Gaps

Published 23rd October 2012 By Derrick Wlodarz

Microsoft Exchange is without a doubt the 800 pound gorilla when it comes to business email, but the tide is steadily turning. Cloud alternatives like Google Apps and Microsoft’s own Office 365 are starting to take hold, and the need for an on-premise Exchange server is dwindling. My company FireLogic is hearing from small business owners on a monthly basis that are looking to make the cloud jump.

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Tablets vs Laptops: Helping Your Customers Decide Which to Get

Published 16th October 2012 By Derrick Wlodarz

Tablet or laptop? This is the new million dollar question on our customers’ minds, and I hear it a few times a month now. While technicians such as ourselves can easily decipher which is best for our own needs, the clients we service don’t always have the same easy ability to do so. There is a lot of hype and distortion out in the media about what tablets can do and where PCs are being phased out. Some of the information is accurate, while a good portion of it is wishful (and inaccurate) thinking.

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Serva: Network-Based Windows Installation Made Easy

Published 9th October 2012 By Derrick Wlodarz

One of the age-old dilemmas that computer technicians have been trying to solve boils down to a simple matter of streamlining Windows reinstallation on the client systems. There was a time when using floppy disks to get Windows 3.1 or 95 installed was considered a chore. The CD brought us a sigh of relief, and the DVD soon followed and allowed fast installations of Windows on a single large capacity disk.

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Disk2VHD – Turn Physical Disks into Virtual Machines

Published 4th October 2012 By Bryce Whitty

Disk2VHD is a free application that will make a copy of a hard disk from within the OS using Windows’ Volume Snapshot capability. This copy can then be mounted in Windows as a ‘disk’ or run as a Virtual Machine.

Some of the reasons why you would want to do this is to make a backup of the OS, test a repair in the virtual machine copy before you do so in the live environment or move an existing OS installation into a new or different one. For example, backing up a clients install of Windows Vista, doing a clean install of Windows 7 and then allow the client to run their old Windows Vista install in a Virtual Machine.

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How To Shop on Behalf of Clients as a Computer Technician

Published 2nd October 2012 By Bryce Whitty

If a large part of your client base is residential then you may have been asked “shop around” on a clients behalf. The client knows they need to purchase something but want to do it alone because they want to make sure they dont purchase the wrong one or get ripped off. This usually occurs in two ways:

  • 1. The client tells you what they want, you look around for an item that does what they need and gives them the best bang for their buck, then they purchase it through you.
  • 2. The client already had a store in mind to purchase the product from (usually a Bigbox store) and wants you to help them choose the right one.

While this sounds like an easy way to make money, how do you charge? Do you charge for your time or do you place a markup on the product?
Well, there is a right way and a wrong way to go about this and if you get it wrong, you can end up wasting a lot of time or upsetting your customer.

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