On Friday the 26th of October and the days that followed we saw some of the biggest product releases from Microsoft since Windows 95, not just a new version of Windows but the Windows Surface and Windows Phone 8. It’s probably not too much to say that this has been a huge year for Microsoft who’ve had to make some serious ground in the mobility markets and seemingly have taken huge steps forward to start closing the gap. Despite what I feel to be excellent products all round, both techs and the consumers look upon all these changes with fear and trepidation and none more so than with Windows RT and Microsoft’s new hardware product, the Surface.Read full article...
“Would you like fries with that?” is probably one of the most well known cross-sells in today’s society. McDonald’s restaurants do this because it simply makes them more money and at the end of the day this is what most businesses are about – making money.
If you’re involved in serious malware removal these days, chances are that Malwarebytes has a soft spot in your heart. Technicians around the world (including my own company) have been combating “virtual gunk” on customer PCs with the help of Malwarebytes Anti-Malware since its first release back in 2008.
Guest Post by Ronn Hanley:
My home based clients don’t do business with me because I know more than they do about computers, networks, and servers – there’s always someone who knows more about those things and my clients know it.
They do business with me because I insist on making the interactions with them reasonably pleasant. They are happy to see me coming and know that I’ve helped them in the past and will do what I can to help them now. Many of them understand that I can’t solve every problem, but they’ve grow to understand that I will do my best. I make it clear to them that they aren’t simply numbers on a spread sheet. I enjoy helping even when things are blowing up in our faces and the world appears determined to stay in disaster mode.
Your customers likely have little to no idea what goes on behind the scenes to make the internet a pleasant place for the non-geek. One of these important supporting factors is the technology behind DNS (Domain Name System) which acts as the invisible address book for any and every website they choose to visit. To the normal user, it’s Microsoft.com; but we all know that in reality, 126.96.36.199 is where they’re truly going.
Guest Post by Ronn Hanley:
On paper my business is three years old.
In reality, it began more than 30 years ago.
The desire to own my own business isn’t new. I’ve always known that I have less control of destiny if I work for someone else. The problem is, early education, a large portion of average home life and life’s general experience doesn’t prepare you for being your own boss.
Microsoft Exchange is without a doubt the 800 pound gorilla when it comes to business email, but the tide is steadily turning. Cloud alternatives like Google Apps and Microsoft’s own Office 365 are starting to take hold, and the need for an on-premise Exchange server is dwindling. My company FireLogic is hearing from small business owners on a monthly basis that are looking to make the cloud jump.
Tablet or laptop? This is the new million dollar question on our customers’ minds, and I hear it a few times a month now. While technicians such as ourselves can easily decipher which is best for our own needs, the clients we service don’t always have the same easy ability to do so. There is a lot of hype and distortion out in the media about what tablets can do and where PCs are being phased out. Some of the information is accurate, while a good portion of it is wishful (and inaccurate) thinking.
One of the age-old dilemmas that computer technicians have been trying to solve boils down to a simple matter of streamlining Windows reinstallation on the client systems. There was a time when using floppy disks to get Windows 3.1 or 95 installed was considered a chore. The CD brought us a sigh of relief, and the DVD soon followed and allowed fast installations of Windows on a single large capacity disk.
Disk2VHD is a free application that will make a copy of a hard disk from within the OS using Windows’ Volume Snapshot capability. This copy can then be mounted in Windows as a ‘disk’ or run as a Virtual Machine.
Some of the reasons why you would want to do this is to make a backup of the OS, test a repair in the virtual machine copy before you do so in the live environment or move an existing OS installation into a new or different one. For example, backing up a clients install of Windows Vista, doing a clean install of Windows 7 and then allow the client to run their old Windows Vista install in a Virtual Machine.