Comments on: Making The Most of Progress Bar Time http://www.technibble.com/making-the-most-of-progress-bar-time/ A Resource for Computer Repair Technicians & to get PC tech support help. Sat, 21 Nov 2009 12:27:59 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Ed Coyne http://www.technibble.com/making-the-most-of-progress-bar-time/comment-page-1/#comment-1074 Ed Coyne Sun, 02 Sep 2007 22:01:22 +0000 http://www.technibble.com/making-the-most-of-progress-bar-time/#comment-1074 You might also want to let your clients know that you're going on vacation. Even if it's just a broadcast email. Let them know you care enough to let them know when you won't be available. That's a relationship! It also gives you the opprtunity to "remind them of something", or to downright pitch a product or service. You'll notice that a few of them will call you to say "let's set something up when you get back." Just my two cents. You might also want to let your clients know that you’re going on vacation. Even if it’s just a broadcast email. Let them know you care enough to let them know when you won’t be available. That’s a relationship! It also gives you the opprtunity to “remind them of something”, or to downright pitch a product or service. You’ll notice that a few of them will call you to say “let’s set something up when you get back.”

Just my two cents.

]]> By: Remote Computer Repair http://www.technibble.com/making-the-most-of-progress-bar-time/comment-page-1/#comment-1077 Remote Computer Repair Sat, 01 Sep 2007 04:18:46 +0000 http://www.technibble.com/making-the-most-of-progress-bar-time/#comment-1077 Agreed. Get to know them, entertain them talk about what ever they want. It's their dime and all about them. Gotta watch looking around too much though. I had a new tech who was doing that so much that a couple of clients mentioned it in their survey that they felt like the tech was casing the joint. Passed the bkgd check but wasn't a good tech and didn't last. Agreed. Get to know them, entertain them talk about what ever they want. It’s their dime and all about them.

Gotta watch looking around too much though. I had a new tech who was doing that so much that a couple of clients mentioned it in their survey that they felt like the tech was casing the joint.

Passed the bkgd check but wasn’t a good tech and didn’t last.

]]> By: Computer Repairs - Tech iT eZ http://www.technibble.com/making-the-most-of-progress-bar-time/comment-page-1/#comment-1076 Computer Repairs - Tech iT eZ Thu, 30 Aug 2007 09:49:32 +0000 http://www.technibble.com/making-the-most-of-progress-bar-time/#comment-1076 I always had this awkward moments in this idle time, when the client kinda thinks that you're wasting time by just staring at the screen. Like Bryce mentioned, this time is good to get to know the clients. As i usually have some special gift for the client related to the type of call i get, i use this idle time to let the client know what he'll be recieving from me, and how he can better utilize it. Also, this time can be used to maybe enquire about how the client found you, questionaiers etc. I always had this awkward moments in this idle time, when the client kinda thinks that you’re wasting time by just staring at the screen.

Like Bryce mentioned, this time is good to get to know the clients. As i usually have some special gift for the client related to the type of call i get, i use this idle time to let the client know what he’ll be recieving from me, and how he can better utilize it.

Also, this time can be used to maybe enquire about how the client found you, questionaiers etc.

]]> By: Gordon Diggs http://www.technibble.com/making-the-most-of-progress-bar-time/comment-page-1/#comment-1075 Gordon Diggs Thu, 30 Aug 2007 06:00:44 +0000 http://www.technibble.com/making-the-most-of-progress-bar-time/#comment-1075 I always use the progress bar time to get to know clients. That time is the perfect time to strengthen the personal relationship that can make a client stick with you instead of going elsewhere. I always use the progress bar time to get to know clients. That time is the perfect time to strengthen the personal relationship that can make a client stick with you instead of going elsewhere.

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