Comments on: Looking After Your Bread-and-Butter Client http://www.technibble.com/looking-after-your-bread-and-butter-client/ A Resource for Computer Repair Technicians & to get PC tech support help. Fri, 20 Nov 2009 17:51:23 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Remote Computer Repair http://www.technibble.com/looking-after-your-bread-and-butter-client/comment-page-1/#comment-1066 Remote Computer Repair Sat, 01 Sep 2007 04:07:51 +0000 http://www.technibble.com/looking-after-your-bread-and-butter-client/#comment-1066 We have several "bread and butter" clients and we're always looking for a few more! Yes, the freebies are always appreciated and they are usually looking for some way to make it up as they (often, not always) feel more obligated to being loyal and calling again. Right about the time they're looking for a way to "make it up" to us... I'll mention our referral program. Refer some # of clients (used to be 10, now 5) and we'll take a percentage off of your next service or provide free service depending on the value of the referred business. Gotta tell ya... it's the most fun ever have to get the calls where they need help and I feel they are due for a no charge service call. They can't believe it. Gotta watch it though... they don't mind that clock ticking by when they're not paying by the hour! :) We have several “bread and butter” clients and we’re always looking for a few more! Yes, the freebies are always appreciated and they are usually looking for some way to make it up as they (often, not always) feel more obligated to being loyal and calling again. Right about the time they’re looking for a way to “make it up” to us… I’ll mention our referral program. Refer some # of clients (used to be 10, now 5) and we’ll take a percentage off of your next service or provide free service depending on the value of the referred business.

Gotta tell ya… it’s the most fun ever have to get the calls where they need help and I feel they are due for a no charge service call. They can’t believe it.

Gotta watch it though… they don’t mind that clock ticking by when they’re not paying by the hour! :)

]]> By: Bryce W http://www.technibble.com/looking-after-your-bread-and-butter-client/comment-page-1/#comment-1065 Bryce W Wed, 29 Aug 2007 04:13:04 +0000 http://www.technibble.com/looking-after-your-bread-and-butter-client/#comment-1065 Gunslinger, my bread and butter client has done the same. She's referred me to about 6 other clients I see regularly. Those clients are also high quality clients, the type who want large amounts of work done and don't really care about the cost. Shaving off a few dollars here and there and make your thousands :) Gunslinger, my bread and butter client has done the same. She’s referred me to about 6 other clients I see regularly. Those clients are also high quality clients, the type who want large amounts of work done and don’t really care about the cost. Shaving off a few dollars here and there and make your thousands :)

]]> By: gunslinger http://www.technibble.com/looking-after-your-bread-and-butter-client/comment-page-1/#comment-1064 gunslinger Tue, 28 Aug 2007 19:08:12 +0000 http://www.technibble.com/looking-after-your-bread-and-butter-client/#comment-1064 I also have one of those bread and butter clients you speak of. Like you said sometimes I do little things for free just to build the relationship. This client has most likely brought me more business than my advertising. I also have one of those bread and butter clients you speak of. Like you said sometimes I do little things for free just to build the relationship. This client has most likely brought me more business than my advertising.

]]> By: Jason Porter http://www.technibble.com/looking-after-your-bread-and-butter-client/comment-page-1/#comment-1063 Jason Porter Tue, 28 Aug 2007 15:34:26 +0000 http://www.technibble.com/looking-after-your-bread-and-butter-client/#comment-1063 Me too, excellent way of putting it. I have done these exact type things and it has made a world of difference for me. It has also brought me new bread and butter clients in as well. Me too, excellent way of putting it. I have done these exact type things and it has made a world of difference for me. It has also brought me new bread and butter clients in as well.

]]> By: Terinea Weblog http://www.technibble.com/looking-after-your-bread-and-butter-client/comment-page-1/#comment-1062 Terinea Weblog Tue, 28 Aug 2007 13:15:06 +0000 http://www.technibble.com/looking-after-your-bread-and-butter-client/#comment-1062 Nice post, I like the "Under-promise and over-deliver" statement. Jamie Nice post, I like the “Under-promise and over-deliver” statement.

Jamie

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