How to stop Jumpy/Choppy Scrolling in Applications such as Internet Explorer

A common annoyance that people have with their computers is that their applications such as Internet Explorer don’t scroll smoothly down the page or when they move an application window around the desktop it is very jumpy. The cause of this problem is typically one of two things, a damaged/out-of-range wireless mouse or the video card driver hasn’t be installed or has been corrupted. Here is a tutorial on how to fix this problem.

The mouse problem is easy to fix and we will go into that a little bit later, for now we are going to see if the video card driver is installed and working and if not, get the appropriate driver and reinstall it.

Checking to see if your video drivers are installed:

To view the status of your computers drivers we need to go to the “Device Manager” tool. To open Device Manager:
Right Click on “My Computer” and choose “Properties”.

Choose the “Hardware” Tab and press the “Device Manager” button.

Any devices that your computer doesn’t recognize are marked with a question mark and/or a yellow exclamation mark. If you have the option “Display Adapters” which is typically 3rd from the top, click the plus sign next to it to expand it. If it lists your video card and doesn’t have an exclamation mark next to it, your video card drivers are installed correctly and you should scroll to the bottom of this article and read “The Mouse Problem”

If you don’t have that option but you have a yellow question mark next to “Other Devices” with “Video Controller (VGA Controller)” below it with a exclamation mark like the picture below then you will need to install your video drivers.

Missing Video Driver in Device Manager
Missing Video Driver in Device Manager

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Bryce Whitty

About the Author

Bryce Whitty
More articles by me...
Bryce is an Australian computer technician and the founder of Technibble. He started his computer repair business when he was 17 years old and is still running it 9 years later. He is an avid traveller and spends at least a month of the year in another country.

Comments (11)

  • Kriss says:

    I cant find my driver at all.. can you help me?

    I have Windows XP SP2 Home Edition.

    I downloaded Aida32, and it says:

    ATI Radeon IGP-340M (RS200M) Video Adapter
    ATI Radeon IGP-340M (RS200M) 3D Accelerator

    I cant find this driver ANYWHERE!? Please help me.

  • Dean says:

    Have you triied driverguid.com they seem to always have what I am looking for. I have even found drivers for input/output devices to run on new opperating systems even though the manufacture didn’t release any.

  • Michael Cutler says:

    Downloading new video card drivers worked! It took the Driver Installation Wizard about 15 minuets to locate the driver, but it finally found the correct driver. Everything scrolls smoothly. Thanks Brice.

    Mike cutler

  • Jordan says:

    wow awesome solve. Its nice to come across a solution for your exact problem. worked for me. I did a disk clean and then a disk defragmentation and then the scrolling was choppy in my internet browser and several other programs such as acrobat reader as well as choppy movement of open windows. I found this page, followed directions exactly, restarted my windows XP pc and things were good as new.
    Thanks.

  • nicky says:

    Hi i followed the instructions exactly however when i click the AGP video tab nothing comes up its just a blank grey screen, is there any other way i can find out what type of driver i need? any help will be gretly appreciated,
    Nicky

  • John says:

    Hi nicky,

    I had the same problem you are having. What you need to do is type the name and model of your computer into a search engine and look for any page that gives you the specs for your particular computer (they usually tell you what the onboard graphics card is too). If you don’t know what model your computer is, download Belarc Advisor…

    http://www.belarc.com/free_download.html

    This program gives you most of the information about your computer… although it may not recognize your graphics card, it will give you the name and model of your computer which will help you find your graphics card over the net.

    I hope this helps.

  • ruby says:

    can any one help me with this plz,when scrolling internet page its jumpy ,choppy scrolling,i run the Aida32.exe file to launch the application.
    when i click pci/agp video
    nothing comes under device description,plz can any one help me with this problem

  • kartik says:

    hi iam kartik help me how iam upgrade my DISPLAY CARD DRIVER AND INSTALL MAH VIDEO DRIVER I HAV NO MOTHER BOARD CD SO WHAT I DO

  • Bob says:

    I need some help with jumpy videos and scrolling (is that a word) Happy New Year

  • Chris says:

    Thanks for the site, took a while to find the driver but when it found it things are woring great.

  • amy says:

    Thank you! Exactly the solution I needed. Worked perfectly!