Comments on: How to Manage Difficult Clients While Onsite

By: Gilles

Gilles — Thu, 31 Dec 2009 23:34:49 +0000

P.S…see last post….and no customer over my shoulder…

By: Gilles

Gilles — Thu, 31 Dec 2009 23:34:06 +0000

I almost convince customer to let it go “his baby” to emergency room ( my shop ), because keeping me for the night watching antivirus programs ( 4 or 5 ) run will be long for two of us…and much more costly…

And it is time to explain fix-rates…

they almost ALL let me take baby home…and there , can do 3 or 4 machine at the same time !!! real profit…40$ x 4 = 160$/h.

By: keith

keith — Mon, 26 Oct 2009 06:09:34 +0000

What about clients who want to learn to fix their computer themselves and do nothing but expect you to teach them how to fix it? These clients also refuse to let me repair their computer off site even after I offer them a loaner computer.The only reason for off site repair is the fact that my tools are here and hard to bring along and remember.
I spent years of education and years of time and dedication learning operating systems etc to have some client who feels they know it all use me though they cannot comprehend what I am actually doing.
What do you think should be done with these difficult individuals?

By: jross

jross — Thu, 20 Aug 2009 15:08:09 +0000

P.S. Post 12 made me laugh. Please tell me you don’t charge money to copyright.

By: jross

jross — Thu, 20 Aug 2009 15:03:40 +0000

Great subject matter Bryce. I had one yesterday. I discussed the work and concerns with one employee only to have another show up to go through it all again and start argueing with the first employee. Fun. I said ” I need to get to work. I need to be at another appointment in 1 hour. If I cannot complete your work, I will have to return another time.” End of problem.

I like the heavy sedation idea though. Do I sedate myself or my client or both?

By: creative copywriting

creative copywriting — Thu, 20 Aug 2009 14:59:14 +0000

for me its Too difficult handle People Who dont trust Us,
i can Handle People Who ask Question If they Know What they are asking,
People Who does not Trust us ask for thing Which does not relate To my Work

By: Daniel VanBeek

Daniel VanBeek — Thu, 20 Aug 2009 13:27:03 +0000

I have a big problem with the people who ask too many questions. It isn’t that they annoy me, but I often try too hard to help. I had a client who was just inside my 50 mile driving radius and I was simply doing a home setup of a reformatted computer. I ended up spending two hours there showing her how to navigate a file structure and rename pictures and didn’t have the guts to charge her for my time.

I’m with Rodel though, how do you handle clients who continually compare you to another tech?

By: Derek Iannelli-Smith

Derek Iannelli-Smith — Mon, 17 Aug 2009 12:16:35 +0000

Ray S… hilarious…..

I agree with many of the types of clients you mentioned and with the responses, there is another variable and that is with the one that no matter if you do all these perfectly, some people are just negative and my philosophy is to be impeccable ethically, and get out of there as fast as you can. I still have a client that is a service agreement client whom has not shared a conversation with me past getting his network/machines fixed. Our conversations are short, to the point, and any attempts to be friendly and informative are not received well. What impresses this client I think, is being adaptable to him and his desires with integrity, which is why I think he is still a client and continued to renew his support agreement. IMHO

By: TheProfessional

TheProfessional — Sun, 16 Aug 2009 01:04:44 +0000

I just made a post about how I like to jobs at home simply for this reason!! Haha..
I have had my share of annoying customers, but I’m told to be charismatic, so I suppose that’d be a plus.
Only types of people I’ve had problems with are the former /friends of victims/FOX news watchers of identity theft and one former couple of customers that smoked marijuana with me there. Fun!

By: Mathieu Gagnon

Mathieu Gagnon — Sat, 15 Aug 2009 21:55:22 +0000

“Ray s” I’m all for a sign like that. I had a boot in a fleamarket and I would take 3/4 of the time being asked questions and some people often older would stay for a hours.

I was thinking on many sign I could write, like “Special ,,, 10 minute of free consultation.”