As a technician, the Mac culture never really appealed to me. Pretty much anything that can be done on a Mac I can do on my PC. The price of Macs was always a turn-off for me as well. I mean, the highest end model of the newest generation of iMacs is only a 3.06ghz with 4gb of RAM and a 1TB hard drive for $2199 USD. I could build an equivalent PC for almost half the price. I could even install a Hackintosh build on it if I wanted it to run OSX.
Why would anyone with a decent amount of tech knowledge ever want to use a Mac? Well, about 2 months ago I finally “got” Macs.

The Time Capsule Story
I was working for an elderly client who was running a Macbook and had just moved into a new home. My job was to get them on the internet and hook up their “Time Capsule” which is a backup hard drive and wireless router in one.
Now, I’ve worked on Macs plenty of times before doing memory upgrades, installing software and teaching people how to use them but I had never installed a Time Capsule before.

I powered up the Macbook and plugged in the power and ethernet cable into the Time Capsule. I then fired up Apples “Airport Utility” and it instantly found the Time Capsule and connected to it. Once connected, the Airport utility gave me a dialog to setup the Wireless network. I just followed the prompts and it was done.

Now, the Time Capsule has a status light on the front of it indicating whether there is an issue or not, if its a solid green everything is working correctly, if its flashing amber then there is an issue of some sort. I wondered what the issue could be considering the laptop is connecting wirelessly to the Time Capsule and able to connect the internet. I fired up the Airport Utility again and there is a part called Base Station Status that explains the problem.

It said Airport Express has found 2 problems, one was saying that there was double network address translation on the network and there wasn’t a password set on the Time Machine. I pressed the button to fix these two issues and it was done. The status light became a solid green.

As a computer technician, I know how to set up backup drives. I know how to set up a wireless network. I know how to disable NAT and Bridge a router and I know how to put a password on an external drive. Ive done them hundreds of times before so I am no newbie when it comes to this.

This was the moment where I finally “got” Macs. I knew how to do all of this as a technician, I just didn’t need to.

The Windows Movie Maker Story

More recently, another onsite job reaffirmed Macs for me. One of my clients called me up because they couldn’t get their Windows Movie Maker to burn their movie to a DVD. I went over to their location and it turns out that Windows Movie Maker throws this error:
“Windows Movie Maker cannot save the movie to the specified location. Verify that the original source files used in your movie are still available, that the saving location is still available, and that there is enough free disk space space available, and then try again.”

All of the source files were still available, I was saving to the desktop and there was definitely enough space to save. After some Googling it turns out that this error happens when there isn’t enough RAM to output the video. This system had 2gigs of RAM and was running nothing more than the normal Windows processes.

To get Windows Movie Maker to output these videos, I had to break the frames into 6 separate parts and output the movie for each part. While I was doing this I surprised myself by thinking “Man, this sort of work should really be done on a Mac”. Sure, you can get real video editing software on PCs that will handle it nicely (as Windows MM is a bit of a toy) but with Macs, its already installed ready to go.

Although I don’t have much interest in making home movies like this. This is what the average joe wants to do with their computers. They don’t want to worry about available RAM, codecs, compression or the issues of burning it to a DVD. They want it to “just work” and Macs generally do just that.

In an old interview I did with Steve from Podnutz he asked me what I thought of Macs and my response was “I always thought of them as a bit of a childs toy. You use them if you cant use a PC”. That was my Technician mind talking based off my own technician knowledge when I should really be thinking from a clients perspective.

On The Other Hand
I am not saying Macs are without their problems either. Sometimes their software can do freaky things and its often to fix on a Mac than it would be on a PC. Their hardware error messages are usually pretty useless just showing a spinning icon or something. At least a Blue Screen of Death gives you an error code to Google. This is mainly because Apple doesn’t want you to fix your Mac yourself. They want to keep a tight control on their hardware.

Tight Control
With my PC, I am running dual 19 inch screens, Quad Core 6600 @ 2.4ghz, Geforce 4 612mb 8800GTS video card and 3.8TB worth of hard drives inside the machine. I can easily upgrade any part of my computer as I see fit but with Macs however, your options are limited. I even hear that the new Mac Minis have their CPU’s soldered in place. Before, I felt the lack of upgradability was the worst part about Mac but since my “Mac epiphany” I’ve realised that’s what makes them great.

Think of it like PC gaming verses Console gaming, the average joe prefers console gaming because they know every game made for that console will work with that console. They don’t have to worry about the power of their system or whether their video card has the right pixel shader needed for certain games. Pre-defined hardware ensures that everything will “just work”. Application programmers know exactly what hardware combination their software will be run on and therefor they can easily code and test all the possible situations in advance.

Conclusion
In conclusion, you cant really compare the two and say one is better than the other. The ability to choose what parts and the OS you want to have on your PC is what makes them great. The lack of choice means it will always work as it should is what makes Macs great. You cant compare them. Comparing Macs and PCs is like comparing Apples with Oranges (excuse the pun).

Edit: I just had a commentor fire off at me about the lack of tweakability of Macs compared to PCs and hes right. Macs generally dont have as many options to change settings. However, he is thinking from the mind of someone who DOES know computers. We all need to keep in mind that not everyone has the same computer knowlege we do (good thing too, otherwise we’d be out of a job). Most residental based clients just want to use emails, do some word processing, surf the web and maybe put some music on their iPod. Even on PCs where they have the ability to change all sorts of settings, they generally wont because they dont know how to and dont want to break something. The Mac philosophy is that less is more which bugs the hell out of most PC techs, but helpful for the average joe. Its what the average joe wants, and I had to switch my mind out of the “technician mind” and into the client mind to finally “get” it. Additionally, Macs can be a very powerful tool in the hands of an experienced Mac user. They arent just for computer newbies.

I dont want to turn this into a Macs vs PC arguement. Arguing about Mac vs PC is like arguing about religion. You get your fanboys of both sides and in the end everyone ends up hating eachother. This post isnt a “zomg Macs are better” post. I am just saying how after a long time of being a PC man, I finally get the appeal of Macs to others.