Comments on: Giving Away too Much Information and Dealing with Time Wasters http://www.technibble.com/giving-away-too-much-info-and-dealing-with-time-wasters/ A Resource for Computer Repair Technicians & to get PC tech support help. Fri, 19 Mar 2010 15:05:40 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Dave NY http://www.technibble.com/giving-away-too-much-info-and-dealing-with-time-wasters/comment-page-1/#comment-6658 Dave NY Wed, 01 Apr 2009 05:02:25 +0000 http://www.technibble.com/dealing-with-time-wasters/#comment-6658 Man I made that mistake the 1st few weeks . I quickly learned from my mistake. I find that people in my town or at least the ones coming in a very cheap and try to get things for free, had a guy that thought because he was talking to me the 1st time he brought his computer in that i would fix his computer for free the next time and even wen i was just charging him for my time and work he was pissed. People always trying to get something for nothing Man I made that mistake the 1st few weeks . I quickly learned from my mistake. I find that people in my town or at least the ones coming in a very cheap and try to get things for free, had a guy that thought because he was talking to me the 1st time he brought his computer in that i would fix his computer for free the next time and even wen i was just charging him for my time and work he was pissed. People always trying to get something for nothing

]]> By: Ben Willis http://www.technibble.com/giving-away-too-much-info-and-dealing-with-time-wasters/comment-page-1/#comment-919 Ben Willis Wed, 07 Nov 2007 23:00:06 +0000 http://www.technibble.com/dealing-with-time-wasters/#comment-919 My boss often gets calls like that and basically does the work for them over the phone. I have seen this on my own as well, and when I see they are trying for a handout I often say that I cannot really help them out anymore over the phone. This has maybe a 50/50 response, but at least it stops wasting my time if they don't wanna pay. I try to be a good ethical tech, but at times this slight deception is needed. Being that nice will not get you paid, and you work to make money to live and play. My boss often gets calls like that and basically does the work for them over the phone. I have seen this on my own as well, and when I see they are trying for a handout I often say that I cannot really help them out anymore over the phone. This has maybe a 50/50 response, but at least it stops wasting my time if they don’t wanna pay.

I try to be a good ethical tech, but at times this slight deception is needed. Being that nice will not get you paid, and you work to make money to live and play.

]]> By: Portercomp http://www.technibble.com/giving-away-too-much-info-and-dealing-with-time-wasters/comment-page-1/#comment-918 Portercomp Tue, 10 Jul 2007 08:17:02 +0000 http://www.technibble.com/dealing-with-time-wasters/#comment-918 I generally give a new caller about 5 minutes to figure out what their problem might be by ME asking the questions...I find I can lead the conversation by asking questions better than answering them, then lead them into a time to setup a call. If they are reluctant to set up a time, I tell them we will be more than happy to help them when they are ready to setup a service call. Rarely does this not work. I generally give a new caller about 5 minutes to figure out what their problem might be by ME asking the questions…I find I can lead the conversation by asking questions better than answering them, then lead them into a time to setup a call. If they are reluctant to set up a time, I tell them we will be more than happy to help them when they are ready to setup a service call. Rarely does this not work.

]]> By: Bay Geeks Computer Repair http://www.technibble.com/giving-away-too-much-info-and-dealing-with-time-wasters/comment-page-1/#comment-917 Bay Geeks Computer Repair Tue, 10 Jul 2007 03:02:59 +0000 http://www.technibble.com/dealing-with-time-wasters/#comment-917 It sure is easy to give away the farm. It's a fine line to walk between wanting to be helpful and talking yourself out of work. I'm still trying to find the right balance after several years. It sure is easy to give away the farm. It’s a fine line to walk between wanting to be helpful and talking yourself out of work. I’m still trying to find the right balance after several years.

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