Free Fix by Apple

by Lee

An Apple customer by the name Michael, has told his story that an Apple Store employee fixed his MacBook problems for free.

“You look like you’ve had a sh*tty day, so, I figured I’d try and help out,” said the employee, Jason.

The MacBook is no longer under warranty and Jason would just pretend that Michael has the warranty on his computer. The hard-drive was replaced and a crack in the keyboard was also replaced.

The repairs took a couple of hours.

Source: The Consumerist



About the Author

Lee is a computer enthusiast and technology writer.

Comments (10)

  • Hank says:

    I am not sure I believe this. Hard drive cost and time involved I don’t see any tech/shop doing this free. If they are treating it like a warrenty case why fix what sounds like cosmetic damage. I can think of a few ways that it might happen as the story tells but it just seems far to unlikely.

  • Heidi says:

    Yeah, I don’t believe it either. Mine was 4 days out of warranty and no luck with getting free repairs for me.

  • mike smith says:

    Actually, I think this sort of thing happens fairly frequently, especially when you are face to face. Americans are a decent and generous bunch of people. I’ve helped others with free spare parts left over from upgrades or repairs.

    I learned that working with my Dad at his garage. He’d replace a bad set of spark plug wires with a old but better set from a previous repair, or some other part for a customer who was short on cash or in a jam.

    People have done it for me as well, like the chopper shop where I get my bikes serviced. They hooked me up with some heated grips left over from a rebuild. While they aren’t exactly new, they are “hot”. Also I gave them my front end when I had it replaced. I wouldn’t be needing it and what better way to help another guy and return some favors. Pay it forward right.

  • Stuwalters says:

    So what, as a tech i have helped out a lot of people for free in my time with spare parts and labor, even people i don’t know. Must be because it was an apple.

  • Nothing strange here. That’s how it should meant to be no matter is it Apple or Windows or any other… If the problem is not big, easy,fast and free fix will always result in better customer satisfaction that will gain bigger profits in long terms..

  • Dracken says:

    The keyboard splintering issue is a known problem on that model due to a defect, the top case and keyboard is one piece. It was nice of them to replace the hard drive though.

  • Shane Fowler says:

    certainly is nice of him

  • Pkoi says:

    Missssleading title “free fix by some zealous employe”

    you now owe me 15 min … I accept paypal

  • Nathan says:

    I have had warranty work done in the 53d week. I was a regular customer and had purchased several Macs for my self or others at the store so I am sure it was because of my business relationship…

    The other good news is that in 25 years of using Macs I have only had two issues that required repair and cost total about $300… can’t say the same for PCs… nrk

  • robert3030 says:

    I’ve done this several times in the past for PC owners that either are going to be ‘taken admantage of’ by young ‘salespersons’ that have only one agenda – sell something – ANYTHING and it hurts return business.