Hi,
I have a client which have a problem with windows vista.
He is getting a black screen with movable cursor or KSOD (Black Screen Of Death).
What happens:
- The system powers on.
- POST and BIOS is loaded
- Start windows normally - windows loading screen
- Black screen - with mouse
What I can do:
- I CAN enter BIOS.
- I CAN press F8 to give me advanced boot options,
but all options have the same result, apart from "Repair your computer".
- I CAN load the "Repair your computer" option.
- I CAN move the mouse around the screen.
- I CAN press shift 5 times to get a dialogue to appear, but no control panel.
- Safe mode or safe mode with command prompt is not working - give the same problem.
I CANNOT seem to do anything else.
I have tried:
- Startup Repair - Could not detect a problem.
- System Restore - No restore points.
- Windows Memory Diagnostics - No errors.
I am trying to solve this problem without making a new installation of windows, since my client is not that literate and it will take me a lot of time to setup every thing as it was since I cannot see how it was.
I'm sure that this is a windows bug after an update.
Did anyone met this problem? or Is there someone that Can recommend what steps I should try to resolve this?
Thanks.
I have a client which have a problem with windows vista.
He is getting a black screen with movable cursor or KSOD (Black Screen Of Death).
What happens:
- The system powers on.
- POST and BIOS is loaded
- Start windows normally - windows loading screen
- Black screen - with mouse
What I can do:
- I CAN enter BIOS.
- I CAN press F8 to give me advanced boot options,
but all options have the same result, apart from "Repair your computer".
- I CAN load the "Repair your computer" option.
- I CAN move the mouse around the screen.
- I CAN press shift 5 times to get a dialogue to appear, but no control panel.
- Safe mode or safe mode with command prompt is not working - give the same problem.
I CANNOT seem to do anything else.
I have tried:
- Startup Repair - Could not detect a problem.
- System Restore - No restore points.
- Windows Memory Diagnostics - No errors.
I am trying to solve this problem without making a new installation of windows, since my client is not that literate and it will take me a lot of time to setup every thing as it was since I cannot see how it was.
I'm sure that this is a windows bug after an update.
Did anyone met this problem? or Is there someone that Can recommend what steps I should try to resolve this?
Thanks.