britechguy
Well-Known Member
- Reaction score
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- Staunton, VA
A member of one of the blind tech groups in which I participate recently had one of the mysterious locks on his Microsoft Account. As he put it, "Somehow, I got crosswise with Microsoft with my account due to what they thought was suspicious activity…"
One of the nice things is that if you are a user of accessibility software, you can get tech support direct from Microsoft at no cost via Microsoft Windows & Office Accessibility Support if you live in the USA or, if you're a resident of the UK, UK Microsoft & Windows Accessibility Support Webpage.
The quality of support can vary from incompetent to stellar, so I always advise those who are using that service to call back again after a short wait if the technician they got seems to be clueless. I don't know how they pick who works those phones and other contact methods, but better screening wouldn't hurt.
Anyway, after several go-rounds and dead ends, someone at Microsoft pointed him to this page: Microsoft Support - Account has been locked
I've never seen it before, and the process started there apparently worked, so I thought it was a resource worth sharing here.
This should, in theory, apply to all Windows versions where a Microsoft-Account-linked Windows user account is involved, too, since the Microsoft Account is the holder of the keys to all of the kingdoms, metaphorically speaking.
One of the nice things is that if you are a user of accessibility software, you can get tech support direct from Microsoft at no cost via Microsoft Windows & Office Accessibility Support if you live in the USA or, if you're a resident of the UK, UK Microsoft & Windows Accessibility Support Webpage.
The quality of support can vary from incompetent to stellar, so I always advise those who are using that service to call back again after a short wait if the technician they got seems to be clueless. I don't know how they pick who works those phones and other contact methods, but better screening wouldn't hurt.
Anyway, after several go-rounds and dead ends, someone at Microsoft pointed him to this page: Microsoft Support - Account has been locked
I've never seen it before, and the process started there apparently worked, so I thought it was a resource worth sharing here.
This should, in theory, apply to all Windows versions where a Microsoft-Account-linked Windows user account is involved, too, since the Microsoft Account is the holder of the keys to all of the kingdoms, metaphorically speaking.
