Go Back   Technibble Forums > General Computers > Tech-to-Tech Computer Help

  Technibble Sponsor

Reply
 
Thread Tools Display Modes
  #1  
Old 09-03-2009, 02:38 PM
Stu's Avatar
Stu Stu is offline
 
Join Date: Nov 2007
Location: Cheshire, UK
Posts: 268
Stu is an unknown quantity at this point
Default No mice will work after virus infection

We have an XP machine in that was infected with viruses. We have got it back to a funtional state, except no mice will work. We have tried both PS/2 and USB mice, both get detected but always get a code 19 and yellow exclamation mark, in safe and normal modes.

I suspect the virus has interfered with the registry, but I'm having no luck finding a fix. I have tried SFC, but this makes no difference.

The keyboard works fine, and we can move the mouse cursor using the keyboard.

Any ideas?
Reply With Quote
  #2  
Old 09-03-2009, 02:52 PM
swyro swyro is offline
 
Join Date: Aug 2009
Posts: 13
swyro is an unknown quantity at this point
Default

Did you try modifying/removing/reinstalling the HID mouse drivers in the device manager?
Reply With Quote
  #3  
Old 09-03-2009, 03:10 PM
Rider Rider is offline
 
Join Date: Nov 2008
Location: Tucson, AZ
Posts: 311
Rider is on the way
Default

Check the mouse settings in the control panel and uninstall/reinstall the mouse in device manager.

Rider
Reply With Quote
  #4  
Old 09-03-2009, 03:36 PM
Stu's Avatar
Stu Stu is offline
 
Join Date: Nov 2007
Location: Cheshire, UK
Posts: 268
Stu is an unknown quantity at this point
Default

Thanks, but I have tried all those suggestions and none have any effect. This does not seem like a typical driver issue.

I think I will try my luck with a repair install.
Reply With Quote
  #5  
Old 09-03-2009, 03:59 PM
TimeCode's Avatar
TimeCode TimeCode is offline
 
Join Date: Jul 2008
Location: Pomona, CA
Posts: 1,260
TimeCode is on a distinguished road
Default

Try this... I had some bad luck with mice a while ago and discovered that it was a registry issue. I just exported the entry for you.
Attached Files
File Type: zip Mouse Registry.zip (1.2 KB, 69 views)
__________________
Tim
Reply With Quote
  #6  
Old 09-03-2009, 04:06 PM
Stu's Avatar
Stu Stu is offline
 
Join Date: Nov 2007
Location: Cheshire, UK
Posts: 268
Stu is an unknown quantity at this point
Default

Thanks for all the help.

I was just about to try the reg entry, when I discovered that uninstalling Kaspersky 2010 solved the problem!

Hope this post helps anyone else unfortunate enough to waste the best part of a day on this problem.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:42 PM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.