using burned CD\R to install fresh copy of XP to valid COA

[hondablaster]

Ive been trying to find information on using burned copies of installs over the original holgram disk. I googled it but still am confused. I had to do some bullshitting. Honda is in place of my name.

Any comments suggestions.
__________________________________________________ _______________

Jayson has joined this session!

Connected with Jayson. Your reference number for this chat session is 153****.

Jayson: Welcome to Microsoft Customer Service Chat, honda. Please give me a moment while I review your concern.

Jayson: Thank you for your patience.

Honda: ok

Jayson: I am unable to comprehend, please be little specific.

Honda: are you a person?

Jayson: Yes, you are chatting to a live person.

honda: ok, so here is the question if a person needs to get thier PC repair lets say a fresh install of Home XP and they have a Certificate of Authenticity but no installation disk. Can a Technician use a burned image to fix the PC using thier original serial number.

honda: Lets say I used a copy of my original XP OEM
home disk

Jayson: No, every software comes with a specific Product Key for that product.

honda: Now what about an original disk,

honda: the customer does not have an origianl disk

honda: just the COA on the side of the PC

Jayson: You can install the software if you have the Product Key for that software.

honda: yes we do

Jayson: Product Key should be of the same software. (For that specific software)

honda: or they do, So if the customer brings me a PC wtih a real and valid COA and we use a burned copy this is OK long as we install using the customers COA serial

honda: correct like XP oem with XP oem disk Xp retal wit Xp retal disk etc.

Jayson: Yes.

honda: So wheather we use a burned copy of our origianl or the original does not matter

honda: we do not want to damage our originals we rather use burns

Jayson: Absolutely correct.

honda: but a customer claims we are violating his agreement even though we explain its the COA and the Disk install match

honda: I just need to be sure

Jayson: I am unable to comprehend.

honda: well he saw us use a burned disk

honda: to fix his PC when we did a repair install

honda: he has a XP home OEM COA but no disk

honda: He wanted us to use a hologramed disk

honda: one of the techs had to go back to the shop to get the original disk

Jayson: You need the original CD to install the software.

honda: So if we copy the original to do work we get in trouble

honda: in the legal sense

Jayson: The software will not pass validation.

honda: well it does

honda: long as we install using the COA serial the customer provides

honda: this should be address by microsoft on thie website

honda: a lot of techs use burned copies to protect the original from scratches or theft.

Jayson: Okay.

honda: Let me explain we have ALL of microsofts install disk XP home Pro MCE

honda: Vista 32 64 home ultimate

honda: retail oem upgrade

honda: ALL

honda: but to carry that amount of disk is dangerous

honda: so we have have copies that we actaully put into the PC do fix the PC

honda: we only fix if the customer has a valid COA

honda: they always pass WGA

honda: because its THIER serial

honda: not a rip

honda: the question at hand is.....

honda: does simply using the burned copy violate any legal regulations

Jayson: No.

honda: Thank you

honda: Jayson

honda: im sorry its so verbous

honda: we need to be clear

honda: at our office

Jayson: You are welcome.

Jayson: Okay.

Jayson: For more information you may contact our Presales team.

honda: can i have a phone number

Jayson: You may contact Microsoft Presales Team at (800) 426-9400, they are available Monday through Friday from 6:00 A.M. to 6:00 P.M. Pacific Time.

honda: Thanks once again

Jayson: Is there anything else I can assist you with today, honda?

honda: no but thank you

Jayson: Thank you for contacting Microsoft Customer Service Chat. Please feel free to contact us again. We are available 24 hours a day and 7 days a week.

Jayson has left this session!

The session has ended!

[eggy53]

I have always heard that making a copy of a DVD or CD ( software or movie) its completely legal but for back-up purpose to protect the original disc. What make it illegal is making copies for resale or any other purpose that isn't back up

[hondablaster]

Originally Posted by eggy53

I have always heard that making a copy of a DVD or CD ( software or movie) its completely legal but for back-up purpose to protect the original disc. What make it illegal is making copies for resale or any other purpose that isn't back up

I dont even see why someone would need to original as a backup your not selling ANYTHING. Your FIXING or REPAIRing allready installed software.

I understand that would change if you have XP home and went to XP pro but we are talking fixing a previous install of the same stuff allready on the COA. What im doing is Labor! I wish I didnt ask about using a backup of a hologramed disk. I might go back again and pretend to be someone else. Maybe ill get a smarter Rep.

[MM PC Solutions]

honda: ok, so here is the question if a person needs to get thier PC repair lets say a fresh install of Home XP and they have a Certificate of Authenticity but no installation disk.

honda: the customer does not have an origianl disk

honda: but a customer claims we are violating his agreement even though we explain its the COA and the Disk install match

Going to be honest here, I think you just shot yourself in the foot with this post..

How can the customer (if there was one!) think you are violating the agreement if he cannot provide you with the original installation disks, unless you lead him into believing that he would get a new copy of the operating system on disk and paid for that, not a burnt copy of it?!

I really can't believe you contacted Microsoft chat over this and then posted it here!

The bit at the end cracked me up

honda: this should be address by microsoft on thie website

Like Microsoft doesn't know, nor minds.

This deserves a "Captain Obvious" image, really, it does...

[MrUnknown]

Microsoft is completely confusing in their Licensing and what disks you can use. This is directly from their Microsoft OEM Partner site regarding licensing. You need to be a registered partner (which is free) to view this,

http://oem.microsoft.com/script/cont...?pageid=552846

Q. If I need to reinstall the operating system on a machine from a direct OEM (e.g., Dell) that my customer has brought in, how should I do this?

A. A customer who wants you to reinstall Windows must provide recovery media from the direct OEM, because the software is licensed to the customer for use on that PC by that OEM. You cannot use your own OEM System Builder media to reinstall the operating system, or any other version of media (e.g., TechNet, MSDN, Action Pack, etc.), because these versions differ from the original OEM Windows license your customer acquired from the direct OEM. A customer who doesn't have a backup copy of the software for reinstallation will need to contact the original OEM and request replacement recovery media; you can use that media to reinstall the operating system on that machine.

So you apparently need the customer's official disk to do anything, which is different to what that customer support rep told you.

[eggy53]

Originally Posted by hondablaster

I dont even see why someone would need to original as a backup your not selling ANYTHING. Your FIXING or REPAIRing allready installed software.

I understand that would change if you have XP home and went to XP pro but we are talking fixing a previous install of the same stuff allready on the COA. What im doing is Labor! I wish I didnt ask about using a backup of a hologramed disk. I might go back again and pretend to be someone else. Maybe ill get a smarter Rep.

What I meant was that is not illegal to use a burn copy of a disc when you have the original (Legally, of course), and use that copy for the everyday repiar use, keeping the original safe and away from wear and scratchs

[hondablaster]

@MM PC SOLUTIONS

Captain Obvious? What why? Why the hard critique. There is nothing obvious about Microsoft's licensing practices they flip flop from letting college students have unlimited burnt copies of their software to creating a websites to fight piracy. One blog says you can only use the hologram disk. Another says both the Serial and CD are together if one is missing you lose the entire kit, but what if your PC doesn't come with a disk???? Another blog says the COA is the only thing your responsible for you can use the CD installer that matches. Microsoft a company that is notorious for dabbling in the gray areas of laws themselves doesn't address a technician using a burnt disk...... Vaguely at least.

Do some research before you make a provocative comment.

Oh and we know Microsoft knows and they DO care here is the websites that I was referring too.

http://www.microsoft.com/resources/h...displaylang=en

http://www.microsoft.com/piracy/default.aspx

MM PC forgive me for trying to shovel my way out of the legal/ethically/morally gray area.

[MM PC Solutions]

Having read the EULA on installation, it clearly states that you can copy and create a backup disk of the original installation disk to be used for installation at a later time.

[hondablaster]

Originally Posted by MM PC Solutions

Having read the EULA on installation, it clearly states that you can copy and create a backup disk of the original installation disk to be used for installation at a later time.

On a customers PC as well!!!!!!!!!! Or a backup of my disk on my system. I dont give a S*** about that. Ill do that anyway.

The scenario was that I am doing this for someone else and they DO NOT have a disk.

You read the EULA man im just a lazy bastard (sarcasm) why didnt I think of that. Keep in mind that is a EULA. As in END USER. What else smart guy. By the way if you interpet the EULA to the T a UBCD using a XP install is Illegal.

[seedubya]

@MM PC Solutions

It may seem obvious but in fact hondablaster is entirely correct; i.e. it is NOT obvious or documented anywhere that using MY backup disk to install YOUR OS is not a breach of the EULA. Your critique of his actions was a tad harsh and you tantamount to accused him of lying and/or attempting to con a customer. Perhaps some common manners and not jumping to conclusions would be more constructive. On most forums I frequent, that post would merit a infraction or temp. ban.

Just to be clear - I have been every bit as rude and wrong on this forum in the past and upset some people. I certainly didn't add anything to this community by doing so.