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  #21  
Old 04-29-2012, 02:32 AM
andcorptech andcorptech is offline
 
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Originally Posted by crashtech View Post
Since my warranty stipulates replacements will be "of like kind and quality," I don't even feel the need to make customers aware of any difficulties in the RMA process. Just pull a drive off the shelf that is the same size and speed or better, and away they go. The replacement, when and if it arrives, gets used for something else.
The problem for this is often the manufacturers send refurbished drives back to you as replacements. I don't know about anywhere else in the world, but recent changes to consumer law in Australia now require me to put a nice and ugly " This item contains refurbished parts" sticker on any computer I sell the RA drive in.

I could use it for myself but that would be an expensive waste if I had alot.

Our preferred brand is Western Digital, but since the floods we have had a very very big increase in dead drives. We are currently using a mix of WD/Hitachi drives but are considering dropping WD all together if the RAs get worse
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  #22  
Old 04-29-2012, 02:35 AM
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Originally Posted by coffee View Post
I havent gotten to the other posts yet. But

-= NO You would not =-

Because of the hard drive shortage WD is not doing the advanced sending of drives right now. I know this because I just got a laptop drive back and it took awhile to get it. They told me they could not do the credit card ship quick (or whatever).

They are reserving stuff like that for their raid customers.

It's call advance RMA, I did 2 blacks 10 days ago and receive the drives last Tuesday. Even better it was 650 GB drive ,, they replace it with 750 GB one. WDC are now back in business, they just get an agreement with Seagate to keep the drives at higher price.
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  #23  
Old 04-29-2012, 04:54 AM
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Originally Posted by andcorptech View Post
The problem for this is often the manufacturers send refurbished drives back to you as replacements. I don't know about anywhere else in the world, but recent changes to consumer law in Australia now require me to put a nice and ugly " This item contains refurbished parts" sticker on any computer I sell the RA drive in.

I could use it for myself but that would be an expensive waste if I had alot.

Our preferred brand is Western Digital, but since the floods we have had a very very big increase in dead drives. We are currently using a mix of WD/Hitachi drives but are considering dropping WD all together if the RAs get worse
I can see how that would be a problem for a large business with a large influx of dead drives, fortunately I've never had more than a couple refurb drives on hand at any one time, and have always been able to either sell them at a discount or use them in a build, which isn't a problem when the machine is simply labelled "refurbished."
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  #24  
Old 05-01-2012, 06:18 PM
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I just wanted to confirm that you can still do the advanced RMA for WD. I just got doing it for a customer of mine. The only exception that was listed on the RMA page was SSDs.
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Old 05-01-2012, 06:25 PM
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I just wanted to confirm that you can still do the advanced RMA for WD. I just got doing it for a customer of mine. The only exception that was listed on the RMA page was SSDs.
Now thats interesting. I was told a few weeks ago that I could not do that. They did tell me that the one exception was businesses with raid replacements.

Was this a business replacement of some sort? Mine was a residential customer, Single drive replacement.
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  #26  
Old 05-01-2012, 06:28 PM
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I love both Seagate and WD drives. We've seen higher failure rates since last autumn..when the flood took out factories and 3rd party suppliers were probably being called on to fill orders...thus a huge drop in quality. Until this past winter I had been leaning more towards WD drives...but we've had a TON of their Blue drives come back. None of the black editions though..which we tend to focus more on. We try to stick with Seagate ES and WD RE series (both of them the enterprise grade models)
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  #27  
Old 05-01-2012, 11:01 PM
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I am not sure if anybody has noticed but in the past couple of weeks the prices of SDRAM has really plumited. This means the price of solid state chips is also much lower. I am getting inboxed for offers like 32gb USB sticks for 12!!!.

If the prices to continue to fall at this rate, I reckon a 128GB SSD will be 60 by the end of the year, and 128GB is plenty for many laptop users.

I have had three returns on HD in the past month, and I am now dreading my liabilities. Thankfully the last one the HD wasn't too bad so I was able to CHKDSK and clone (much easier than a full reinstall).

Edit the three failures I have this month have been:-
1) 1TB WD Blue - failed suddenly without warning.
2) A Samsung 160GB 2.5" IDE, failed without warning but was still able to recover some data.
3) A Samsung 500GB 2.5" - system had a lot file system errors, CHKDSK fixed them but surface scan revealed lots of bad sectors - cloned and replaced.

Also diagnosed a few faulty HDs I have not supplied.

Either way I have a feeling when the these new laptops start failing out of warranty we are going to be very busy this time next year replacing their HDs with hopefully SSDs!.

Of course SSDs are not always reliable for suitable I would like the solution to for being the OS stored on the SSD and all the data stored online, but we are not quite there yet.

Last edited by joydivision; 05-01-2012 at 11:06 PM.
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  #28  
Old 05-02-2012, 11:59 AM
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It seems SSD's have also plummeted in reliability. When they started coming out, I figured they'd be quite reliable. Time and working with larger numbers of them has now shown that SSDs are not being as reliable as initially thought.

Even the vendor of the x86 hardware appliances that we use for edge firewalls...they were initially starting to do lots more SSDs instead of spindle drives, and they stopped using SSDs because of a >20% failure rate. Matter of fact, just 2 days ago we had a clients SSD that we just got 1 month ago fail.
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  #29  
Old 05-02-2012, 12:42 PM
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My research on SSDs suggest that Intel and Crucial are more reliable than Corsair and OCZ.

The other solution is to just supply enterprise drives only, or at least give the the option to the customer. I am actually changing my warranty terms for hard drive replacements otherwise I can see myself going bust doing lots of labour for nothing.
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  #30  
Old 05-02-2012, 01:02 PM
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Quote:
Originally Posted by YeOldeStonecat View Post
It seems SSD's have also plummeted in reliability. When they started coming out, I figured they'd be quite reliable. Time and working with larger numbers of them has now shown that SSDs are not being as reliable as initially thought.

Even the vendor of the x86 hardware appliances that we use for edge firewalls...they were initially starting to do lots more SSDs instead of spindle drives, and they stopped using SSDs because of a >20% failure rate. Matter of fact, just 2 days ago we had a clients SSD that we just got 1 month ago fail.
Any particular brands that are more problematic than others? Do you have any experience with Intel SSDs? They offer a 5 yr warranty & are supposed to be the most reliable SSD. If you're experiencing drive failures with Intel then my confidence in SSDs has taken a hit.
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