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Old 04-27-2012, 08:31 PM
shamrin shamrin is offline
 
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Default Why I won't buy Seagate or Samsung hard drives

RANT

OK, everyone has their "favourite" brand of hard drive, mine is Western Digital. I was reminded again today why I swore off Seagate.

I used to just buy WDs because I have had very good luck with them not failing and not being DOA, others mileage may vary. But the real difference comes at warranty time when you do have a problem.

Because of the drastic increase in drive prices since last October, I've carried a few Samsung and Hitachi drives when I could get them at good prices. This might save the customer $20 or $25 dollars which often makes a difference to them or even whether they decide to repair or replace. Today I had a six-month old Samsung (now owned by Seagate) laptop drive that I installed come back with the click of death. If this was a WD drive, I would go on their website, enter the details, enter a credit card number as collateral and 2 or 3 days later would have a new drive in hand (and a proper box to return the defective unit).

By contrast, the only choice I have from Seagate, according to their customer service department, is to pack-up the drive in my own-supplied packaging (but that must meet their fairly strict requirements, like static-free containers) ship the drive to them and wait 14 days for the replacement. Of course I have packaging here, I buy lots of drives but what normal consumer would have anti-static bags to use in packaging a drive? And 14-days turnaround? WTF?

I think there was a Google hard drive study a while back that suggested that they didn't see much difference in the reliability of brands of hard drives. This might have been a politically correct finding rather than a truthful one but at any rate, I think the real provable difference between the drive manufacturers is in how they support their product.

/RANT
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Last edited by shamrin; 04-27-2012 at 08:32 PM. Reason: oops, couldn'
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Old 04-27-2012, 08:38 PM
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In my experience, both WD and SG are good hard drives. I am more of a fan of WD and part of it is for the reason you listed above. That said, both of them have good and bad models and I try and stick with the older ones that have a good track record. The only RMA's I typically do for hard drives are WDs and SGs that I did not originally replace, and of those two, WD has the easiest process. The other brands I wont even both with. As for new, I have replaced thousands of hard drives (mostly WD) and I have only had 1 come back in the last 2.5 years.
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Last edited by PCX; 04-27-2012 at 08:40 PM.
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Old 04-27-2012, 09:15 PM
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I'm thinking of trying a Seagate hybrid in my lappy when I get chance, cant afford the wishful expense of a full SSD.

Cost me double as wife will want same cost towards something as its not essential!!

I like Seagate generally no problems in past with 3.5", not used many 2.5" to see a problem
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Old 04-27-2012, 09:19 PM
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Quote:
Originally Posted by DCGPX View Post
I'm thinking of trying a Seagate hybrid in my lappy when I get chance, cant afford the wishful expense of a full SSD.

Cost me double as wife will want same cost towards something as its not essential!!

I like Seagate generally no problems in past with 3.5", not used many 2.5" to see a problem
I have actually convinced one of my customers to "try" it out and get back to me about the results. The SG Hybrid drive is now in its second generation with lots of improvements and great reviews, so I am hoping for good results.
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Old 04-27-2012, 09:23 PM
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Quote:
Originally Posted by PCX View Post
I have actually convinced one of my customers to "try" it out and get back to me about the results. The SG Hybrid drive is now in its second generation with lots of improvements and great reviews, so I am hoping for good results.
I'd be interested if you hear something back
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Old 04-27-2012, 09:58 PM
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Quote:
If this was a WD drive, I would go on their website, enter the details, enter a credit card number as collateral and 2 or 3 days later would have a new drive in hand (and a proper box to return the defective unit).
I havent gotten to the other posts yet. But

-= NO You would not =-

Because of the hard drive shortage WD is not doing the advanced sending of drives right now. I know this because I just got a laptop drive back and it took awhile to get it. They told me they could not do the credit card ship quick (or whatever).

They are reserving stuff like that for their raid customers. Which makes sense to me. Grandma is gonna have to wait while we rush to keep the raids from failing.

Ok, Ill go read the replies now....
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Old 04-27-2012, 10:01 PM
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Quote:
Originally Posted by coffee View Post
I havent gotten to the other posts yet. But

-= NO You would not =-

Because of the hard drive shortage WD is not doing the advanced sending of drives right now. I know this because I just got a laptop drive back and it took awhile to get it. They told me they could not do the credit card ship quick (or whatever).

They are reserving stuff like that for their raid customers. Which makes sense to me. Grandma is gonna have to wait while we rush to keep the raids from failing.

Ok, Ill go read the replies now....
I guess its a good thing I do not have to do too many RMA's for WD then.
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Old 04-28-2012, 12:51 PM
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I have done rma's for WD, Seagate, Hitachi and tried a toshiba but only had a one year warranty. I do notice that it really doesnt make a difference which manufactuer it is. They all seem to be failing quicker. My preference was always been a seagate drive but I seem to be rmaing those alot too.

Thanks for the replies
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Old 04-28-2012, 01:19 PM
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I wonder what % of returns these companies budget for in their business plans?
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Old 04-28-2012, 02:44 PM
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Now, it is duopoly. All the makers have problems and will die. Go SSD.
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