Go Back   Technibble Forums > Service Solutions > Remote Support

  Technibble Sponsor

Thread Tools Display Modes
Old 04-11-2012, 04:17 PM
Tech in SC's Avatar
Tech in SC Tech in SC is online now
Join Date: Mar 2012
Location: South Carolina
Posts: 199
Tech in SC is an unknown quantity at this point

Originally Posted by Xander View Post
LMI Free has full functionality but must be installed; it's not something you can just point a customer to and have them click once or DL it themselves.
LMI Free allows full remote control functionality but not things like file transfer or remote printing (which TeamViewer does allow).

Not sure if TV does this but one thing I do a lot on LMI is multiple simultaneous remote sessions.

I'm sure you know but TV does have a download that your client just downloads and runs without installing anything. I have found this to work well for those clients I don't really want to add to my long list inside LMI. Mainly because they won't call again for another 6 months to a year.

As a workaround, if you have a website, FTP site or similar, you can upload the LMI Free installer to it. Then you can send your client a link or direct them to your website to download the LMI Free installer (keep it up-to-date). The only downside to this is you'll have to give your client the username and password to your account to complete the install. To combat this you could setup a separate LMI account just for this type of install and change the password after each client.

There is always a workaround it just depends on how clever you want to be and how complicated you're willing to take it.
Reply With Quote
Old 04-11-2012, 05:31 PM
Xander Xander is offline
Join Date: Oct 2008
Location: Niagara region, Ontario
Posts: 6,870
Xander is just really niceXander is just really niceXander is just really niceXander is just really niceXander is just really nice

Not quite sure why you were quoting me on that and the "not sure if you know" part. TV's features weren't really the question being answered in the thread. The OP asked about LMIFree and the answers were given about it.

And you can't just upload a LMI installer to a site and have the client run it. You'd also have to be giving them your login info in order to connect their machine to your account. That's not something I'm handing out to anyone. The only way around that would be to create a custom installer (which I've done) but the point remains that you'd still be having them install the software on their system, not just run it portably.

Edit: Also might be worth noting that the OP hasn't been around since he posted this one month ago as his second post.

Last edited by Xander; 04-12-2012 at 04:07 AM.
Reply With Quote
Old 04-12-2012, 03:41 AM
taysr taysr is offline
Join Date: Dec 2011
Posts: 30
taysr is an unknown quantity at this point

Originally Posted by taysr View Post
You could always create a logmein free account, and then use the trial of logmeincentral, after you activate the trial you have the ability to create a .exe the customer can run that will add their pc to your logmein account.
After the logmeincentral trial has expired the .exe still works.
Not sure if you guys missed it but if you do as i said above you DO NOT have to give anyone your username and password for your account. Once they run the installer log into logmein and you'll notice the new pc has been added.
Reply With Quote
Old 04-12-2012, 05:30 AM
Knightsman's Avatar
Knightsman Knightsman is offline
Join Date: Nov 2010
Posts: 2,357
Knightsman is on a distinguished road

If you use logmein at all, the best route is to purchase central. From there you can create a deployment link.

This deployment link can be accessed by your customers on your site.

Currently I have one, the customer clicks it, it asks for a description ( i tell the customer to enter their full name and address) It downloads, they run it, it asks for a password (general password) then you go from there.

Ive done it numerous times and it works great.
Reply With Quote
Old 04-21-2012, 01:57 AM
dropdeadfred dropdeadfred is offline
Join Date: Apr 2012
Posts: 2
dropdeadfred is an unknown quantity at this point

I use LMI FREE constantly. For remote install I have the file hosted on my website so all I have to do is email a link to the download and talk the user through the short install. Whenever I physically work on a computer I always put the .msi file in a folder or install LMI and disable it for if/when the client next needs assistance. Another method is to have your customer create their own LMI Free account so the login credentials belong to them.
In the advanced options of LogMeIn free are options for Hard Reboot and Safe Mode Reboot as well as many other useful settings. The only cons to LMI Free is you do not have local audio or printing. You can sync clipboards so file copy paste works for small text files and for large file tranfer I use ftp from my website.
LMI is in my opinion hands-down the #1 program for remote assistance.
Reply With Quote
Old 04-21-2012, 02:26 AM
Mr.Mike Mr.Mike is offline
Join Date: Aug 2009
Location: California Central Coast
Posts: 1,131
Mr.Mike is on a distinguished road

@GeekHelp4U - Thank you for this series of informational posts. +1 to your rep and my respect for your efforts. I am currently considering remoting in with a client base that has grown over the last couple of years and who trust and like my work. The combo of Logmein Free and the trial Logmein Central sounds as well but I will buy the license if I go that route. Integration with my website for download will be the way to go. Cheers! +1 to Knightsman too!

Last edited by Mr.Mike; 04-21-2012 at 02:29 AM.
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 09:17 AM.

Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.