Go Back   Technibble Forums > The Computer Repair Business > Business and Legal Issues

  Technibble Sponsor

Reply
 
Thread Tools Display Modes
  #1  
Old 01-30-2012, 12:10 PM
Martyn's Avatar
Martyn Martyn is online now
Administrator
 
Join Date: Apr 2010
Location: Bedfordshire UK
Posts: 5,707
Martyn has a spectacular aura aboutMartyn has a spectacular aura about
Default Charging out of your area

I work mainly in an area I can travel to in 15 mins and about 10 miles so all calls include travelling in my minimum hourly rate. I'm going to a business on Thursday out of my area that will involve around 40 miles and an hour each way. How do you cost that? I'm thinking my business hourly rate onsite plus say 1/2hr each way @ business hourly rate. Any thoughts?
Reply With Quote
  #2  
Old 01-30-2012, 12:22 PM
YeOldeStonecat's Avatar
YeOldeStonecat YeOldeStonecat is offline
 
Join Date: Nov 2011
Location: Southeast Connecticut
Posts: 8,090
YeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to behold
Default

I charge 1x way travel, plus expenses.

This week I have to drive ~3.5 hours one way to get to a job I have to do over by West Point. I'll be billing this client 3.5 hours, plus any "tolls" I might have to drive through, plus the time I'll be spending onsite at this "compound" I have to work at. So if I spend 4 hours onsite...that's 3.5 hours to get there, 4 hours onsite, 3.5 hours back home. Plus say...$5.00 in tolls. Total time of 11 hours, but I'll invoice 7.5 hours plus 5 bucks.
__________________
Resident "Geek on a Harley" doing IT in Southeast Connecticut
http://www.dynamic-alliance.com/
https://www.facebook.com/YeOldeStonecat
Reply With Quote
  #3  
Old 01-30-2012, 12:26 PM
Cambridge PC Support's Avatar
Cambridge PC Support Cambridge PC Support is online now
 
Join Date: Dec 2009
Location: Cambridge UK
Posts: 2,188
Cambridge PC Support has a spectacular aura aboutCambridge PC Support has a spectacular aura about
Default

Yep, +1hr sounds reasonable Martyn.

But if it's a long job, ie >4hrs then I'd think about waiving the extra hour.
Reply With Quote
  #4  
Old 01-30-2012, 12:27 PM
OldSchoolPC OldSchoolPC is offline
 
Join Date: May 2010
Location: East Greenville PA
Posts: 373
OldSchoolPC is on the way
Default

Be very careful of charging clients anything that might be deemed "extra". Saying something like, "oh your outside my area, therefore that is an additional 2 cents surcharge" will actually scare people away. They will say to themselves, "I don't wanna pay 2 cents EXTRA, so I'll find someplace that closer." They will do this, even if a closer place charges $40 more. It may not be rational, but it's in human nature I have found. Alternately, you can have different rates for different areas. Otherwise, try having a 2 hours minimum charge as opposed to a 1 hour minimum.
__________________
Old School PC Services
www.OldSchoolPC.net
Please +1 my website above, and "Like" using personal Facebook account. :)
Reply With Quote
  #5  
Old 01-30-2012, 01:36 PM
ljtechservices ljtechservices is offline
 
Join Date: Aug 2010
Location: Normal, IL
Posts: 638
ljtechservices is on a distinguished road
Send a message via Skype™ to ljtechservices
Default

I charge hourly rate "door to door" outside of 15 miles. usually it's the trip to a client. but occasionally it varies.

My furthest client currently is an hour drive. I support it remotely most of the time but sometime's, like later this week I have to go onsite and install new equipment.

I don't know what i'm going to do with another client that wants to open a satellite office in St. Louis. It's a 3 hr drive minimum. I'll probably just bid the initial setup. do most of the support remotely and work with a local tech for the other things down there.
__________________
"..You are not brought upon this world to get it!" ~ David Lo Pan
Reply With Quote
  #6  
Old 01-30-2012, 02:29 PM
Rosco's Avatar
Rosco Rosco is online now
 
Join Date: Jul 2011
Location: Massachusetts, USA
Posts: 1,862
Rosco is on a distinguished road
Default

0-25 miles= free
26-35= $15.00
36-45= $25.00

and thats as far as i go!
if people are willing to pay i will travel....
__________________

There's no place like 127.0.0.1
C:\WINDOWS C:\WINDOWS\GO C:\PC\CRAWL
Nibbler for life
Reply With Quote
  #7  
Old 01-30-2012, 07:17 PM
sassenach sassenach is offline
 
Join Date: Jul 2011
Location: Inverclyde, Scotland
Posts: 207
sassenach is an unknown quantity at this point
Default

The clock starts as soon as you get in the car. If you are on the way to their premises you can't be doing any other work at the time, so on-site rate from start of journey to leaving their premises.
Reply With Quote
  #8  
Old 01-31-2012, 01:34 AM
glricht glricht is offline
 
Join Date: Jun 2010
Location: Zephyrhills, Florida
Posts: 906
glricht has a spectacular aura aboutglricht has a spectacular aura about
Default

Quote:
Originally Posted by sassenach View Post
The clock starts as soon as you get in the car ...
Many people here on TN do it this way, but whether it's acceptable to the customer seems to depend on what other shops in the area are doing. For example, what do you do if you run into traffic (or run out of gas) and you're delayed 30 minutes or an hour? Even if it's not your fault, it isn't the customer's fault either and many will object.

We've been doing onsite for nine years and in our area we have three different fees for travel (based on distance), no matter how long the travel time is.

In addition, how you tell the customer about the travel fee makes a difference. We used to say something like "our charge is $xx an hour with a one-hour minimum, plus a travel charge of $yy since you live in xxxx." We found that this allowed the customer to focus on the separate travel fee which caused some to call somebody else.

Nowadays, we say "our minimum call-out charge is $xx, which includes the travel and one hour of time. If it takes more than an hour, it's $yy an hour."
__________________
Gary Richtmeyer
C&G Web Enterprises
Reply With Quote
  #9  
Old 02-01-2012, 06:17 PM
Zippin's Avatar
Zippin Zippin is offline
 
Join Date: Jan 2012
Location: Cambridge UK
Posts: 18
Zippin is an unknown quantity at this point
Default

Quote:
Originally Posted by sassenach View Post
The clock starts as soon as you get in the car. If you are on the way to their premises you can't be doing any other work at the time, so on-site rate from start of journey to leaving their premises.
I do a fixe rate of the equivalent to 1 hour for call outs. Most jobs are only 10/15 minutes away, very few take more than an hour both ways. So things balance them selves out in the end. In your case, given that very rarely you stray too far, i would go for what sassenach states here.
__________________
www.zippinpippin.co.uk
Reply With Quote
  #10  
Old 02-02-2012, 05:34 AM
SprinterTech-WI's Avatar
SprinterTech-WI SprinterTech-WI is offline
 
Join Date: Jan 2012
Location: Stevens Point, and Wausau WI
Posts: 882
SprinterTech-WI is on a distinguished road
Send a message via Skype™ to SprinterTech-WI
Default

We charge $75/hr onsite and $0.75/mile for all locations over 10 miles...... we travel on average 1,000 miles/week/tech.... people pay no problem, I don't like hrly because there are too many variables, miles are miles period.
Not to mention you can often discount it if you are already in the area.
Our farthest client is about 120 miles away, farthest I've traveled was 1200 miles for 4hrs onsite.... love that client!!
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:25 AM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.