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Old 10-01-2008, 01:29 AM
RonWood RonWood is offline
 
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Default Removing PC Cillin Antivirus

Hi,

I am trying to install Panda Internet Security 2009 onto a clients machine and it tells me that I must first uninstall PC Cillin Antivirus.

No big deal, thats normal- well PC Cillin is not installed on the machine, it seems to be purely registry related. How can I repair the registry to make it show that PC Cillin is not installed?

I have tried PCCTools.exe from trend micro but it does not uninstall anything, infact I do not even know what version of PC Cillin was on the system.

I tried using Glary's to repair the registry but that did not solve the problem. Thanks for any help you can provide!

Ron
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Old 10-01-2008, 05:37 PM
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Reinstall same version of PC-cillin in same folder. Then uninstall.

If still no luck, use Windows Installer cleanup utility to uninstall PC-cillin
http://support.microsoft.com/default.aspx?kbid=290301
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Old 10-01-2008, 08:15 PM
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I had to this the other day for a client. I ended up using Windows Installer cleanup utility before I could install Kaspersky AV.
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Old 10-02-2008, 12:32 PM
RonWood RonWood is offline
 
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See thats the thing, I have no idea what version was installed, there is absolutely no information available on the system for clues either.

The windows installer cleanup is a great utility however it failed in this case( did not detect it ).
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Old 10-02-2008, 03:49 PM
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have you tried looking in the registry and removing traces of the software?
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Old 10-02-2008, 07:45 PM
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I gave that a shot a no luck, the machine was connected to a DNS at somepoint. Perhaps its something leftover from the server?

I removed every instance I could find in the registry, maybe I missed something, I will look again.
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Old 10-02-2008, 11:16 PM
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Unfortunately Trend has become much like Norton..bloated, ineffective, and a pain in the ass to remove..

You could try JV Power Tools to locate & remove any traces of the software..though looking at their website it appears it may be 'paid' software now so Im not sure how well it works without a key..
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